酒店回复: Dear Valued Guest,Thank you sincerely for sharing your wonderful 10/10 review.We are delighted to hear that you appreciated our quick and convenient check-in process, as well as the comfortable, clean, and peaceful room environment.It is also great to know that our varied and satisfying breakfast contributed to a pleasant start to your day. We are equally pleased that our convenient location—close to everything—enhanced your overall stay.Thank you once again for choosing our hotel. We look forward to welcoming you back for another enjoyable stay in the near future.Warm regards,Dang Xuan Trung (Mr.)General Manager
酒店回复: Dear Guest,Thank you very much for your continued trust and for choosing our hotel again during your business trip.We are delighted to know that you were satisfied with the cleanliness, peaceful environment, and the friendly service provided by our team.Regarding your feedback about the dryer usage fee, please note that the hotel offers complimentary use for long-term guests staying from 7 nights or more. We truly appreciate your valuable comments and will continue to improve our services to enhance your experience.We look forward to welcoming you back on your next visit.Warm regards,Dang Xuan Trung (Mr.)General Manager
2.7分
豪华特大床房
商务出差
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1. 酒店入住，要先交100万越南盾押金，只能越南盾现金或刷信用卡，不能微信或支付宝。
2. 房间被褥很潮。床垫太软。睡觉感觉很累。
3. 房间里只免费提供两瓶350ml的瓶装水，为了压缩成本，也是拼了。
4. 标称5星级酒店，这种设施条件，给3星级都是多的。
5. 餐厅给人感觉高大上的样子，实际餐食真的很一般。餐厅早餐的汤锅旁，竟然有蟑螂在爬，恶心死了！
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酒店回复: Dear Guest,Thank you very much for taking the time to share your detailed feedback regarding your recent stay.We are truly sorry to learn that your experience did not meet your expectations. Please accept our sincere apologies for the inconveniences related to room facilities, cleanliness, and the restaurant experience. Your valuable comments have been shared with the relevant departments for immediate review and improvement.We sincerely hope to have another opportunity to welcome you back and provide you with a more pleasant and comfortable stay in the future.Warm regards,Dang Xuan TrungGeneral Manager
酒店回复: Dear Valued Guest,Thank you sincerely for sharing your wonderful 10/10 review.We are delighted to hear that you enjoyed our varied and delicious breakfast, and appreciated the comfort and luxury of our hotel.We also truly value your suggestion regarding future renovations to enhance the guest experience. It is wonderful to know that our convenient location—just a few hundred meters from the Chinese Street—added to the comfort of your stay.We look forward to welcoming you back on your next visit.Warm regards,Dang Xuan Trung (Mr.)General Manager
酒店回复: Dear Guest,Thank you very much for your perfect 10/10 review and for your kind words about our hotel.We are delighted to know that you were satisfied with the cleanliness, spacious room, and excellent breakfast. Your satisfaction is our greatest reward and motivation to continue improving our service quality.We truly look forward to welcoming you back to Bac Ninh for your future business trips or leisure stays.Warm regards,Dang Xuan Trung (Mr.)General Manager
酒店回复: Dear Valued Guest,Thank you very much for taking the time to share such a detailed review of your recent stay with us. We sincerely regret to hear that several aspects of our facilities and services did not meet your expectations, including the room cleanliness, design layout, water policy, dining options, and service efficiency. Please accept our deepest apologies for the inconvenience caused.Your feedback is extremely valuable for us. We will work closely with our housekeeping, front office, and food & beverage teams to improve the cleanliness, service communication, and dining experience, as well as review our room layout and amenities to provide more comfort for our guests.We are, however, glad to know that you appreciated our spacious lobby and the breakfast variety. Once again, thank you for your constructive comments, which will help us enhance our services. We do hope to have another opportunity to welcome you back and provide you with a much better experience in the future.Warm regards,Đặng Xuân TrungGeneral Manager
2.0分
豪华双床房
商务出差
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虽然是当地的豪华酒店，但总体入住体验很差。首先前台一直时候一位工作人员standby，入住当晚到达酒店已经晚上8:30，排在前面的两个男的一直在用中文调戏前台的越南工作人员，说什么开房加微信找J这种话，非常恶心低俗的两个人, shame on you two。前台也是不紧不慢，一会收押金，一会接电话，一会回别人几句，我就在旁边干等着，听着他们调情，让我感到非常非常不适。大厅没有空调，很闷热，大晚上的到酒店我只想尽可能快捷办理入住，然后回房间休息。房间就如同很多评论所说，被子潮湿，灯光昏暗，设施老旧。这是我的真实评价，完全不推荐！
酒店回复: 尊敬的先生/女士：感谢您抽出时间分享您最近的度假体验。对于此次影响您度假体验的不足之处，我深感抱歉，并诚挚地向您致以歉意。我将与相关部门合作，查找原因并找到解决方案，以克服您所提到的问题。非常感谢您分享您的信息，这也是酒店改进服务、为宾客提供更优质服务的基础。此致Dang Xuan Trung（先生）酒店经理
去前台很快很方便就办理入住了，酒店的房间还不错，卫生干净也很安静的环境也不错，早餐丰富也还不错，地理位置很方便，去哪里都比较近
远道而来出差，第一次来的时候和同事住这个酒店，现在自己来，还是选择这个酒店，房间可以，干净卫生，环境安静，前台会中文，协调房间也快，有早餐，早餐的粉不错，唯一美中不足是烘干机要收费，其他酒店是免费使用的，希望以后再来住的时候，这个问题能改善。
1. 酒店入住，要先交100万越南盾押金，只能越南盾现金或刷信用卡，不能微信或支付宝。
2. 房间被褥很潮。床垫太软。睡觉感觉很累。
3. 房间里只免费提供两瓶350ml的瓶装水，为了压缩成本，也是拼了。
4. 标称5星级酒店，这种设施条件，给3星级都是多的。
5. 餐厅给人感觉高大上的样子，实际餐食真的很一般。餐厅早餐的汤锅旁，竟然有蟑螂在爬，恶心死了！
很好，早餐丰富。越南北宁比较豪华的酒店，有一定时间了，如果能重新装修一下更好，中央空调，几百米就是中国街。，
非常不错的一家酒店，在越南北宁算是比较好的酒店，环节卫生非常整洁，而且房间很宽敞，早餐也是非常棒，出差旅行是个非常不错的选择
此次入住体验非常差，标的的五星，实际三星的标准都达不到，与实际宣传完全不符
1. 位置不好，太拥挤不便利
2. 办理入住时间非常慢退房也是没有一点笑容礼仪
3. 设施老化，被子都是湿哒那种，五金生锈，还不如国内200维也纳酒店，
3. 在线预订451 RMB 后面加床收费 550000=151RMB + 扣押金200000=55
实际消费 657 感觉不值得，下次不会在入住，并非宣传那么好，不建议住这个，价格和质量不匹配，原本花多钱想住好，但实际未达到预期，
房间的地毯有点脏似乎很少清洁；两点硬伤：这么大的房间没有合理设计布局，花洒下站着冲凉时手肘经常撞到玻璃隔断，洗漱台的镜子安装高度对身高要求太苛刻了，踮起脚尖勉强能照镜子刮胡子；每天供应两小瓶350毫升的纯净水，想多喝水就得自费，太小气了；地理位置不好，酒店周边是乱七八糟的街道，1.5公里步行范围之内只发现了人均30-50人民币的苍蝇馆子，但酒店二楼似乎没有晚餐营业；入住及退房时只有一个前台服务员排队有点慢，且退房时的那个服务员不能讲英文或中文，没法有效沟通，前面一个旅客好像被发现床单被果汁脏了要被扣钱。唯一可以点赞的是酒店大堂还是大气，自助早餐还过得去，有20-30种花样吧，吃得饱。最大的坑是所谓行政套房翻倍价钱其实就是两个普通房间打通了2合1增加了一组沙发，电视可以当客厅但没有实用价值。和国内的七天连锁差不多的档次吧，凑合着住。
虽然是当地的豪华酒店，但总体入住体验很差。首先前台一直时候一位工作人员standby，入住当晚到达酒店已经晚上8:30，排在前面的两个男的一直在用中文调戏前台的越南工作人员，说什么开房加微信找J这种话，非常恶心低俗的两个人, shame on you two。前台也是不紧不慢，一会收押金，一会接电话，一会回别人几句，我就在旁边干等着，听着他们调情，让我感到非常非常不适。大厅没有空调，很闷热，大晚上的到酒店我只想尽可能快捷办理入住，然后回房间休息。房间就如同很多评论所说，被子潮湿，灯光昏暗，设施老旧。这是我的真实评价，完全不推荐！
看到门口挂着5星级的牌子
早餐是达不到五星级标准的，平均水平而已
设施有点老旧了
空调比较安静，这点要表扬
吐槽：酒店管理存在问题，第一天是到4pm才办理完入住，不知道内部管理出了什么问题
真糟糕这家酒店，收了押金，退房时候，一天押金没收到，亲子跑来问，也是很敷衍说明天，也不确定？？？其他酒店都不收押金的！真的是很糟！！！
什么酒店这样啊？？
网速也很慢，早餐一般，一成不变，被子很潮！设施很旧！服务态度还不好，很不耐烦的样子！