酒店回复: Dear William, Thank you for leaving us your feedback following your recent stay. I am very sorry to read that you were disappointed with your recent stay at our Hotel in regards to the room allocation. I will pass your feedback withing the team to make sure the room allocation are managed more approatly. Please contact me directly if you are planning a future stay and I will ensure you are looked after. Kind regards,
5.0分
商务出差
原文
翻译提供方：Google
非常好
好地方。各方面的服务都非常棒，员工也非常乐于助人。
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酒店回复: Dear Thomas,Thank you for such an amazing score and feedback. It was lovely to have you here with us. Take care.Best Regards
4.0分
其他
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Always a good stay here. Room was nicer than the last time we visited, staff are always friendly although the young waitress seemed very quiet. I had to ask her to repeat herself several times as i couldnt hear her. Other than that its a great stay. The bar staff are good and makes a wicked whiskey sour. Well worth a try. Parking is a waste of time. Only 6 spaces so you will be lucky.
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酒店回复: Thank you for your review, we hope you enjoyed your stay and we can welcome you back again soon to Hotel du Vin Poole!
4.0分
其他
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Room high up which gave views over back of hotel but … windows steamed up and a challenge to open
General decor and style of HdV was brill and staff v v good
Enjoyable visit
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酒店回复: Thank you for taking the time to leave us a kind review, We are so happy to hear you had an enjoyable stay with us, I do apologise about the windows - I will get our maintenance team to investigate this. We hope to welcome you back again soon to Hotel du Vin Poole!
5.0分
其他
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The Hotel du Vin is not cheap, but you get what you pay for. Our room was spacious, clean and airy. The bed was comfortable and the linen was crisp and white. We had a fantastic hot and powerful shower in a large bathroom.
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酒店回复: Thank you for taking the time to leave a review following your stay, we are so glad to hear you had an enjoyable stay with us and we hope to welcome you back again soon!
5.0分
其他
Amazing Hotel
Such a beautiful and grand hotel. Practically perfect in every way.Fantastic location to the quay and town.Loved everything about it
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酒店回复: Thank you for taking the time to leave a review following your stay, we are so glad to hear you had an enjoyable stay with us and we hope to welcome you back again soon! Kind Regards, The Reception Team
2.0分
其他
Poor reception staff who didn’t want to talk to a female, but kept talking to my husband.
When we needed support with the air con nobody answered the phone!
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酒店回复: Thank you for taking the time to leave a review following your stay, we appreciate your feedback and this will be acted upon. I am sorry for the experience that you had but we hope otherwise you had an enjoyable stay & we hope we can welcome you back in the future.
5.0分
其他
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Went away for one night for our wedding anniversary room was beautiful reception she couldn't do enough for us breakfast was excellent would highly recommend this hotel
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酒店回复: Thank you so much for choosing us for your special wedding anniversary celebration! We're absolutely delighted that you had such a wonderful experience - from your beautiful room to our reception service and excellent breakfast.It means the world to us that you'd highly recommend our hotel. Congratulations on your anniversary, and we'd love to welcome you back anytime!
总是一次愉快的体验，地理位置优越，美食绝佳，员工超级友好。
不错的小酒店，工作人员偶尔会有点忙不过来。地理位置优越，尤其是考虑到距离跨海峡渡轮站很近。
算不上四星
相当令人失望。酒店真的很老旧，需要翻新。前台在二楼，我们的房间在楼上两层，而且没有电梯。我79岁了，不得不提着两个沉重的行李箱爬三层楼梯。房间还行，干净整洁，设施齐全，早餐也不错。位置很差，没有什么像样的景色。
非常好
好地方。各方面的服务都非常棒，员工也非常乐于助人。
Always a good stay here. Room was nicer than the last time we visited, staff are always friendly although the young waitress seemed very quiet. I had to ask her to repeat herself several times as i couldnt hear her. Other than that its a great stay. The bar staff are good and makes a wicked whiskey sour. Well worth a try. Parking is a waste of time. Only 6 spaces so you will be lucky.
Room high up which gave views over back of hotel but … windows steamed up and a challenge to open
General decor and style of HdV was brill and staff v v good
Enjoyable visit
The Hotel du Vin is not cheap, but you get what you pay for. Our room was spacious, clean and airy. The bed was comfortable and the linen was crisp and white. We had a fantastic hot and powerful shower in a large bathroom.
Amazing Hotel
Such a beautiful and grand hotel. Practically perfect in every way.Fantastic location to the quay and town.Loved everything about it
Poor reception staff who didn’t want to talk to a female, but kept talking to my husband.
When we needed support with the air con nobody answered the phone!
Went away for one night for our wedding anniversary room was beautiful reception she couldn't do enough for us breakfast was excellent would highly recommend this hotel