We had great assistance from Brandon at the front desk, not only when we checked in but when the major snow storm hit the area, he helped cancel a room reservation at another IHG hotel so we gould extend our current reservation. Brandon was an awesome help!!
展开
酒店回复: We're so glad you enjoyed your stay and stayed safe with us in the storm.
4.0分
情侣出游
Had a problem with room and they moved us to a better one. Great responsive staff. Bed very comfy. Will stay again.
酒店回复: We're so glad you enjoyed your stay.
5.0分
其他
Hotel was top notch! Friendlg staff, super clean, great breakfast options and the beds were super comfy
展开
酒店回复: Thank you for such a nice review. We look forward to seeing you again.
5.0分
其他
展开
Wonderful greeter who reminded me to check for my IHG membership! Clean, cozy ( I need those pillows), and safe hotel! I think we have found our new favorite locale when we travel to the area (1-2x /month).
酒店回复: Thank you so much for such a wonderful review!
4.0分
其他
Breakfast was out of gravy and eggs.
Oatmeal seemed the best choice.
If you liked sausage links and cold potatoes without ketchup it. would be good?
展开
酒店回复: I am sorry the breakfast didn't have gravy and eggs, Sometimes the food goes quicker than it can be replaced. No ketchup for the potatoes is just upsetting.
2.0分
其他
展开
Get what you pay for!!!
When I booked the two rooms I reserved them as two rooms each with a king bed. When we arrived we were given two rooms with double queen beds. When I went to the counter to let the guy know he said “We ran out of rooms with king beds and you’re getting the same price”. How is it that I can book and pay for the rooms that I wanted and they were not available upon arrival?? I should have gotten what I booked and if those rooms were no longer available they should not have been on the website.
展开
酒店回复: I am so sorry you didn't get the correct room type. I will investigate this further and talk with the front desk about how to handle these situations better.
5.0分
情侣出游
Housekeeping staff was amazing and Brandon at the front desk was professional, helpful and polite!
酒店回复: Thank you for the kind words and wonderful review
4.0分
情侣出游
Been coming for a few years when we come to a Notre Dame game. Great staff and comfortable.
酒店回复: We hope to see you for years to come for the games.
5.0分
其他
展开
No Complaints!
The hotel was very clean, customer service was friendly and helpful. I loved the fact that we was right across from the lake (literally walking distance) I would definitely stay here again if I am in the LaPorte, IN area.
展开
酒店回复: We hope to see you again soon. The lake is beautiful in the winter too.
1.0分
其他
Rip off artists
Double charged me for a one night stay and there is no one to talk to in order to address the error! Do not stay here, they are thieves!
展开
酒店回复: I spoke to you personally and reassured you that we did not charge you twice. I wish you had waited to post a bad review
We had great assistance from Brandon at the front desk, not only when we checked in but when the major snow storm hit the area, he helped cancel a room reservation at another IHG hotel so we gould extend our current reservation. Brandon was an awesome help!!
Had a problem with room and they moved us to a better one. Great responsive staff. Bed very comfy. Will stay again.
Hotel was top notch! Friendlg staff, super clean, great breakfast options and the beds were super comfy
Wonderful greeter who reminded me to check for my IHG membership! Clean, cozy ( I need those pillows), and safe hotel! I think we have found our new favorite locale when we travel to the area (1-2x /month).
Breakfast was out of gravy and eggs.
Oatmeal seemed the best choice.
If you liked sausage links and cold potatoes without ketchup it. would be good?
Get what you pay for!!!
When I booked the two rooms I reserved them as two rooms each with a king bed. When we arrived we were given two rooms with double queen beds. When I went to the counter to let the guy know he said “We ran out of rooms with king beds and you’re getting the same price”. How is it that I can book and pay for the rooms that I wanted and they were not available upon arrival?? I should have gotten what I booked and if those rooms were no longer available they should not have been on the website.
Housekeeping staff was amazing and Brandon at the front desk was professional, helpful and polite!
Been coming for a few years when we come to a Notre Dame game. Great staff and comfortable.
No Complaints!
The hotel was very clean, customer service was friendly and helpful. I loved the fact that we was right across from the lake (literally walking distance) I would definitely stay here again if I am in the LaPorte, IN area.
Rip off artists
Double charged me for a one night stay and there is no one to talk to in order to address the error! Do not stay here, they are thieves!