It didn’t appear our bathroom had been cleaned throughly. The hand soap was unwrapped and open. It looked like hand towels had not been replaced. The floor was dirty.
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酒店回复: Thank you for taking the time to share your review. I am truly sorry to hear of your experience. These are not the standards we strive for every day, and I can assure you that your concerns will be looked into further. We hope to have another opportunity to make this up to you. Safe travels!
5.0分
其他
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Would definitely stay again
I had to have a knee surgery done, so we spent the night. Location was very convenient to the Surgical Center. Pool was very nice, we had it to ourselves, but even had others been there, it was good size for a hotel.
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酒店回复: Thank you for taking the time to share your review! We're thrilled to hear you had a great experience, and we hope to welcome you back again!
3.0分
其他
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Rude reception/ no parking past ten over booke
Honestly, that was the most unwelcome I’ve ever felt at a motel front desk. Lady was extremely rude. I was looking forward to staying at a new motel. She was being very rude made me type in all my own information which isn’t something somebody wants to do after driving to travel, and then on top of that, she just handed me the keys And walked away didn’t tell me where my room was didn’t tell me where the elevators were didn’t tell me about breakfast just walked away and on top of that the parking lot is overpopulated if you come in past 10 o’clock, you’re parked on the side of the road. I had to park on the side of the road and I came out my freshly, detailed car was covered in grass because There was no room to park. There’s nowhere to park The parking lot was unreal. The room was fine and all that but that service then
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酒店回复: Thank you for taking the time to share your review. I am truly sorry to learn that your experience fell short of the comfort and care we aim to provide every guest. Your comments regarding your arrival and how we handled your check-in are deeply concerning. I sincerely apologize for the inconvenience you encountered. This is uncharacteristic of the effort our staff puts forth every day, and I can assure you this will be looked into further. I hope you will give us another opportunity to make this up to you. Safe travels!
5.0分
其他
Family travels
Friendly staff, quiet rooms with comfortable beds, nice breakfast and outdoor sitting area.
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酒店回复: Thank you for the perfect rating! We're glad to see you had a great stay, and we look forward to welcoming you back again! Safe travels!
5.0分
其他
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Great Little Hotel!
Our family stay was very pleasant! Check-In smooth and very friendly Front Desk Clerk. Lobby very clean nice to see the complimentary water and snacks when we arrived. Room was very clean and the complimentary breakfast was awesome. Also, we loved that it's next to some restaurants and shopping. Loved our stay would stay here again!
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酒店回复: Thank you for taking the time to review your recent stay with us! We are happy to see you had a wonderful stay and hope to welcome you back again soon!
5.0分
情侣出游
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From how we were greeted (friendly, helpful!) to the nice, clean quiet room (5th floor!) - our stay for 2 nights was great. The free breakfast was nice - different options on the 2 mornings we used it. There is a nice looking fitness center and an indoor pool. (we are old and did not use either of these :-) )
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酒店回复: Thank you for your perfect score and kind words! We’re delighted to hear that you had a great stay! Ensuring a pleasant stay for our guests is our top priority, and your feedback reaffirms our efforts. We look forward to welcoming you back on your next visit!
5.0分
家庭亲子
Always the place for us to stay when in Altoona. Clean, safe, quiet, and convenient location to things to see.
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酒店回复: Thank you so much for your fantastic review! Your positive feedback motivates us to continue providing excellent service to all our guests. We look forward to seeing you again soon!
酒店很好卫生干净,就是早餐可选性很小,华夫饼糖分太高!
房间宽敞干净。一楼有洗衣房,可以在前台买代币和洗衣粉,对于长住的客人来说很方便。唯一想提的建议是早餐种类,希望菜单能每三天更换一下。对于长住旅客来说,这会是一个值得关注的问题。
不
It didn’t appear our bathroom had been cleaned throughly. The hand soap was unwrapped and open. It looked like hand towels had not been replaced. The floor was dirty.
Would definitely stay again
I had to have a knee surgery done, so we spent the night. Location was very convenient to the Surgical Center. Pool was very nice, we had it to ourselves, but even had others been there, it was good size for a hotel.
Rude reception/ no parking past ten over booke
Honestly, that was the most unwelcome I’ve ever felt at a motel front desk. Lady was extremely rude. I was looking forward to staying at a new motel. She was being very rude made me type in all my own information which isn’t something somebody wants to do after driving to travel, and then on top of that, she just handed me the keys And walked away didn’t tell me where my room was didn’t tell me where the elevators were didn’t tell me about breakfast just walked away and on top of that the parking lot is overpopulated if you come in past 10 o’clock, you’re parked on the side of the road. I had to park on the side of the road and I came out my freshly, detailed car was covered in grass because There was no room to park. There’s nowhere to park The parking lot was unreal. The room was fine and all that but that service then
Family travels
Friendly staff, quiet rooms with comfortable beds, nice breakfast and outdoor sitting area.
Great Little Hotel!
Our family stay was very pleasant! Check-In smooth and very friendly Front Desk Clerk. Lobby very clean nice to see the complimentary water and snacks when we arrived. Room was very clean and the complimentary breakfast was awesome. Also, we loved that it's next to some restaurants and shopping. Loved our stay would stay here again!
From how we were greeted (friendly, helpful!) to the nice, clean quiet room (5th floor!) - our stay for 2 nights was great. The free breakfast was nice - different options on the 2 mornings we used it. There is a nice looking fitness center and an indoor pool. (we are old and did not use either of these :-) )
Always the place for us to stay when in Altoona. Clean, safe, quiet, and convenient location to things to see.