酒店回复: Thank you for your feedback, it is hugely appreciated and goes a long way to help us improve staff morale, especially with such positive feedback such as yours. We hope to welcome you back again this year.
酒店回复: Thank you for leaving this feedback, I am truly sorry that on this occasion we didn't meet your expectations. This is not our usual standards. I hope you will return this year to allow us to make it right and change your opinion on our hotel for the future.
酒店回复: Thank you for leaving this feedback, I am truly sorry that on this occasion we didn't meet your expectations regarding the breakfast experience. I hope you will return this year to allow us to make it right and change your opinion on our hotel for the future.
4.0分
情侣出游
原文
翻译提供方：Google
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我们在英国的公路旅行中只在这里住了一晚。我们在抵达前（通过应用程序）选择了房间并申请了数字钥匙。我猜系统坏了，因为我们一直没有收到钥匙，只能在抵达后在前台办理入住手续。酒店内有很多停车位，每天 10 英镑。房间很好，但电视很小。大概 25 英寸。这不是什么大问题，但很奇怪。从我们的房间可以看到附近机场的美景。我们甚至看到几架战斗机起飞。房间里没有冰箱，这很令人失望。我们询问后被告知可以在前台拿冰块。我们在附属的 Touchdown Bar and Grill 吃了晚餐。这里有一家附属餐厅真的很方便，因为美国的汉普顿（旅馆）通常没有这种情况。喜欢这个选择！我们享受了上午的免费自助早餐。
1.0分
商务出差
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“Absolutely shocking conduct from the receptionist. I walked into the hotel and instantly felt terrible the atmosphere was downright hostile. I was nothing but polite, yet she was aggressive, rude, and completely devoid of any basic sense of hospitality. To make matters worse, I was actually told off for parking my car outside while I was just trying to bring in my luggage. This is my first day, and the atmosphere is already terrible. I stay in hotels all over the world, and this is, without question, the most unwelcoming place I have ever encountered. And the worst part? I still have two more dreadful days to endure.”
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酒店回复: Dear Yaqubs, thank you for taking the time to review your experience at the Hampton by Hilton Humberside Airport. I am extremely disappointed to read your feedback on your experience as this is not what I would expect for our guests. I expect out guests to feel as thought the hotel is home away from home and we have fallen short on this occasion which is not acceptable. I will address this with the team and undertake retraining as I do not wish our guests to experience this level of service. Once again, I sincerely apologise for your experience. Kind regards, Ben
4.0分
其他
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Put up in Hilton Humberside following flight cancellation. Fortunately, whole experience made really pleasant by friendly accommodating staff, in particular, Finn, behind the bar - great lad.
2.0分
家庭亲子
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the arrival greeting when 3 members of staff was less than welcoming when they eventually appeared. bluntly told no food sat and sunday evenings I had checked it would be available saturday evening No suggestion of where we could find food Rooms clean chamber maids polite but a bit patchy on refilling tea, coffee ,milk , breakfast ok not that hot
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酒店回复: Hi 381gilliano, thank you for taking the time to review Hampton by Hilton Humberside Airport, however I am extremely disappointed to read your feedback. I sincerely apologise and have already spoken with the team highlighting that the level of service you received is not acceptable. We serve food from the Hub on a Friday, Saturday and Sunday, along with Touchdown restaurant Monday to Thursday, therefore I have asked for feedback from the team members on shift as to why this was not offered. Once again, I apologise for the issues you experienced, this is not the level of service I expect for our guests. Kind regards, Ben H
1.0分
情侣出游
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The worst check-in experience I have had in probably over 20 years with Hilton. The lady who checked us in was the manager on duty and was extremely rude. When we approached the desk she was on the computer and it took her time to look up and when she did, she was very abrupt. I advised I had a check in and my name and I had paid for parking. She berated me for having paid for the parking online as it is a separate identity and it should not have been done that way. When I said to her that it was part of the booking experience, she basically called me out in a very aggressive manner. I am 75. I had driven six hours to get to this hotel and was tired so I snapped back and said don’t talk to me that way. I have only followed the online booking system. She then said she would take care of the parking just give her my registration, which my wife did. When I questioned her about her attitude and the fact that she did not recognise me as a Hilton member, she got uptight again and told me not to talk to her in that manner. Extremely rude and I will now decide whether to continue my Hilton membership. During this trip from Australia to UK we had visited Taiwan and a very good experience at Hilton. We also visited Dusseldorf excellent experience. We then visited the Hilton Stockton extremely good experience. however, the Hampton Inn at Hull airport was absolutely disgusting and the lady at reception made me feel very old and decrepit after accusing me of being rude. This was boarding on elder abuse. She should take the shoe off and put it on the other foot. I will not be recommending this hotel to anybody else. When asked for the senior manager she reluctantly said Ben and did say what was his last name and she reluctantly gave me his last name knowing that I would be reporting this matter to him. If you look at the overall rating on this hotel it is at 3.9 and will be going down even further. My advice is to not come to this hotel. There are far better. On a positive note we had dinner at The touchdown restaurant and the manager their Agnes was absolutely five star and I would recommend the restaurant but not the hotel. My advice stay away do not come to this hotel.
5.0分
其他
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We were unexpectedly stranded at Humberside Airport after our vehicle broke down, with no local transport, closed amenities on-site, and nowhere nearby to get food or supplies. The staff at Hampton by Hilton Humberside were nothing short of amazing. Laura and Michelle, especially, went above and beyond — checking in on us, helping with medical dietary needs, even contacting local garages on our behalf. Despite the challenges, they constantly made sure we were looked after and had everything we needed. This wasn’t just customer service — it was real human kindness. We’ll never forget how they helped us during a really stressful time. Thank you, truly.
4.0分
商务出差
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God but bad breakfasts
A nice Hotel but again the breakfast was not okay, nearly no bread, no cheese and the girl there taking care of it just stand in reception and talking with the people for 30 min , after we was finished we cut not find space for the dirty things she still talking and din’t care about the buffet, but the reception staff was where friendly and helpful / service minded
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酒店回复: Good afternoon Kim,thank you for taking the time to review your stay at Hampton by Hilton Humberside Airport. It is great to read that you had a good stay overall, however your feedback on your breakfast experience is disappointing. I have spoken with the team and I can assure you that this has been dealt with.I hope we get to welcome you back to Hampton by Hilton Humberside Airport again in the future.Kind regards,Ben
我已经在这里住过好几次了，而且从来没有遇到过任何问题，以后还会再来。接待人员很友好，办理入住手续很快。特别感谢 Donna，她把我们照顾得很好，毫无保留地满足了我入住 302 房间的要求。房间一如既往地干净，我们度过了一个舒适的夜晚。第二天的早餐很忙，但我们在那里的时候，没有吃完，食物很热。强烈推荐这家希尔顿酒店，特别是如果你从步行即可到达的亨伯赛德机场出发。
最终，我们住进了一间舒适宜人的房间。由于酒店预订系统出现错误，我们预付的住宿费没有被正确识别。酒店并没有像欢迎金卡会员一样欢迎我，而是当着众人的面大声告诉我，我的信用卡被拒了……但我没有用信用卡付款，因为我用的是累积的希尔顿积分。第二天早上，我被告知工作人员是新来的，没有经过培训，但我没有收到任何道歉，因为我受到了羞辱。早餐很差，一点热食都没有——面包还是用超市买的塑料包装的。这无疑是我们在希尔顿最糟糕的一次体验——希尔顿一向都很好。
非常方便的酒店，就在机场旁边，但是没有飞机的噪音。出差期间经常住在那里。除了没有拖鞋和牙刷，房间很整洁，床很舒服，总能睡个好觉。工作人员非常友好和乐于助人。唯一让我恼火的是早餐。大部分客人都住在这里，如果能有更好的选择就好了，一些新鲜面包而不是包装好的吐司面包。非常讨厌奇怪的炒鸡蛋。你们为什么要这样对待客人？附近肯定有一些农民可以提供新鲜的鸡蛋，如果能用煮鸡蛋或煎鸡蛋来代替混合鸡蛋（可能从纸盒里拿来，而且因为鸡蛋里充满了水，所以可以用微波炉加热）那就太棒了？
我们在英国的公路旅行中只在这里住了一晚。我们在抵达前（通过应用程序）选择了房间并申请了数字钥匙。我猜系统坏了，因为我们一直没有收到钥匙，只能在抵达后在前台办理入住手续。酒店内有很多停车位，每天 10 英镑。房间很好，但电视很小。大概 25 英寸。这不是什么大问题，但很奇怪。从我们的房间可以看到附近机场的美景。我们甚至看到几架战斗机起飞。房间里没有冰箱，这很令人失望。我们询问后被告知可以在前台拿冰块。我们在附属的 Touchdown Bar and Grill 吃了晚餐。这里有一家附属餐厅真的很方便，因为美国的汉普顿（旅馆）通常没有这种情况。喜欢这个选择！我们享受了上午的免费自助早餐。
“Absolutely shocking conduct from the receptionist. I walked into the hotel and instantly felt terrible the atmosphere was downright hostile. I was nothing but polite, yet she was aggressive, rude, and completely devoid of any basic sense of hospitality. To make matters worse, I was actually told off for parking my car outside while I was just trying to bring in my luggage. This is my first day, and the atmosphere is already terrible. I stay in hotels all over the world, and this is, without question, the most unwelcoming place I have ever encountered. And the worst part? I still have two more dreadful days to endure.”
Put up in Hilton Humberside following flight cancellation. Fortunately, whole experience made really pleasant by friendly accommodating staff, in particular, Finn, behind the bar - great lad.
the arrival greeting when 3 members of staff was less than welcoming when they eventually appeared. bluntly told no food sat and sunday evenings I had checked it would be available saturday evening No suggestion of where we could find food Rooms clean chamber maids polite but a bit patchy on refilling tea, coffee ,milk , breakfast ok not that hot
The worst check-in experience I have had in probably over 20 years with Hilton. The lady who checked us in was the manager on duty and was extremely rude. When we approached the desk she was on the computer and it took her time to look up and when she did, she was very abrupt. I advised I had a check in and my name and I had paid for parking. She berated me for having paid for the parking online as it is a separate identity and it should not have been done that way. When I said to her that it was part of the booking experience, she basically called me out in a very aggressive manner. I am 75. I had driven six hours to get to this hotel and was tired so I snapped back and said don’t talk to me that way. I have only followed the online booking system. She then said she would take care of the parking just give her my registration, which my wife did. When I questioned her about her attitude and the fact that she did not recognise me as a Hilton member, she got uptight again and told me not to talk to her in that manner. Extremely rude and I will now decide whether to continue my Hilton membership. During this trip from Australia to UK we had visited Taiwan and a very good experience at Hilton. We also visited Dusseldorf excellent experience. We then visited the Hilton Stockton extremely good experience. however, the Hampton Inn at Hull airport was absolutely disgusting and the lady at reception made me feel very old and decrepit after accusing me of being rude. This was boarding on elder abuse. She should take the shoe off and put it on the other foot. I will not be recommending this hotel to anybody else. When asked for the senior manager she reluctantly said Ben and did say what was his last name and she reluctantly gave me his last name knowing that I would be reporting this matter to him. If you look at the overall rating on this hotel it is at 3.9 and will be going down even further. My advice is to not come to this hotel. There are far better. On a positive note we had dinner at The touchdown restaurant and the manager their Agnes was absolutely five star and I would recommend the restaurant but not the hotel. My advice stay away do not come to this hotel.
We were unexpectedly stranded at Humberside Airport after our vehicle broke down, with no local transport, closed amenities on-site, and nowhere nearby to get food or supplies. The staff at Hampton by Hilton Humberside were nothing short of amazing. Laura and Michelle, especially, went above and beyond — checking in on us, helping with medical dietary needs, even contacting local garages on our behalf. Despite the challenges, they constantly made sure we were looked after and had everything we needed. This wasn’t just customer service — it was real human kindness. We’ll never forget how they helped us during a really stressful time. Thank you, truly.
God but bad breakfasts
A nice Hotel but again the breakfast was not okay, nearly no bread, no cheese and the girl there taking care of it just stand in reception and talking with the people for 30 min , after we was finished we cut not find space for the dirty things she still talking and din’t care about the buffet, but the reception staff was where friendly and helpful / service minded