酒店回复: Thank you, Peter, for your 8/10 review and for describing your experience so clearly. We’re pleased to hear that check-in was otherwise smooth and problem-free.Regarding parking, we understand how this can cause confusion. Parking conditions depend on the booking channel: premium parking on the hotel lot requires registration and, for third-party bookings, a fee of DKK 50 per day, while free public parking is available directly in front of the hotel without registration. This is why some guests choose the public option, just as you did. Your feedback helps us see where the distinction can be communicated even more clearly in the welcome material.We appreciate you pointing this out and are glad it was only a small blemish on an otherwise good stay. We hope to welcome you again in Gråsten.Det Gamle Rådhus

酒店回复: Thank you, Lene, for taking the time to share your impressions, and we’re sorry to see that your second visit did not meet the expectations set by your first.Since your last stay, Det Gamle Rådhus has changed concept — it now operates as a self-service hotel focused on offering clean, comfortable rooms in the heart of Gråsten at a fair price. We send detailed pre-arrival information with a video and PDF explaining the door code system and access process. The keypad is illuminated, but it can appear dimmer in very dark conditions; we are gradually upgrading to brighter units for even easier use.The restaurant that previously occupied part of the building is now closed, as we’ve chosen to focus on accommodation only. Breakfast is still served daily, and several great restaurants and cafés are just steps away on the town square.Regarding towels, each guest receives a full set as part of our eco-friendly housekeeping policy, which lets guests choose the frequency of changes. We appreciate the note about bath mats — they are available on request, and your feedback helps us improve clarity around that.We understand it can feel different when a familiar place changes, but we continue to prioritise value, location, and cleanliness for our guests.Det Gamle Rådhus

酒店回复: Thank you, Jane, for taking the time to share your feedback, even though we’re sorry to hear that noise and practical details affected your stay.Det Gamle Rådhus is located in a historic building, and while this gives character and a central location, sound insulation is not comparable to newly built hotels. Unfortunately, noise from corridors, bathrooms, and early-morning activity can be more noticeable, especially when guests start their day around 5 a.m. We understand how disruptive this can feel and take your experience seriously.Regarding the TV placement and the key/card system, these are part of the building’s existing layout and our self-service concept. The key card controls power for energy and safety reasons, but we acknowledge that it can feel unfamiliar or inconvenient if you’re not used to this setup. Your comment helps us see where clearer guidance may be needed.We appreciate you being open about what didn’t work for you. While the hotel may not have been the right match for your preferences, your feedback is valuable as we continue to improve communication and comfort within the limits of a historic property.Det Gamle Rådhus

酒店回复: Thank you, Oliver, for taking the time to share your feedback and for rating your stay 6/10. We’re glad to hear that you found the apartment attractive, but we regret that cleaning and temperature issues affected your experience.Cleanliness is something we take very seriously. What you describe — an unclean toilet, dust, and cobwebs — is not acceptable and does not reflect our standard. Your comments have been shared with housekeeping so routines can be reviewed and checks tightened to ensure this does not happen again.Regarding the temperature, heating in our historic building is centrally regulated. During colder periods it can unfortunately feel cool if the system has not fully adjusted, but there should always be a comfortable baseline temperature. If this is not the case, our team is reachable 24/7 by phone and can assist immediately — for example by checking the system or providing an additional heater where appropriate.We appreciate you pointing these issues out. While the apartment itself met your expectations visually, it’s clear that practical comfort did not, and your feedback helps us focus on improving exactly those details.Det Gamle Rådhus

酒店回复: Dear Torsten,Thank you so much for your wonderful review and for taking the time to share your detailed feedback! We’re delighted to hear that you enjoyed your stay in our annex apartment at Det Gamle Rådhus, appreciating the breathtaking views of Gråsten Castle and the beautiful lake. It truly is one of the most charming spots in town.We're also happy to know that the apartment met your expectations in terms of cleanliness and amenities, and that it suited your longer stay. Regarding the stairs, while we understand they might be challenging, especially with luggage, we hope the spectacular view made the climb worth it!Your positive words motivate our entire team, who work hard to provide memorable experiences for our guests.We look forward to welcoming you back again, and hopefully soon!Warmest regards,Det Gamle Rådhus

酒店回复: Thank you, Jesper, for taking the time to share your feedback and for rating your stay 6/10.We’re sorry to hear that cleanliness and the breakfast atmosphere did not meet your expectations. Floors are cleaned as part of our standard housekeeping routine, and your comment has been shared so this can be double-checked and tightened.Regarding parking, the instructions are included in the pre-arrival email and guestbook and cover different parking options depending on booking channel and arrival time. We understand that this can feel complex if not all parts are relevant to a specific stay, and your feedback helps us refine the clarity further.As for the breakfast area, lighting and background audio are set to accommodate many guests at once and to support efficient service in the morning. We understand that preferences vary, and while staff cannot always adjust lighting individually, your comment has been noted for review.We appreciate you pointing out these issues and hope that, should you visit Gråsten again, your experience will be more in line with what you expected.Det Gamle Rådhus

酒店回复: Thank you for your feedback, Jess.We’d like to clarify a few points regarding your experience. Our hotel deliberately uses a self-check-in concept, designed specifically to offer maximum flexibility and eliminate waiting times at a reception. All relevant check-in information is clearly communicated to guests prior to their stay. We often find that guests who invest just a few minutes reading our detailed pre-arrival messages enjoy a smooth check-in experience.Regarding your comments about the TV remote, we regret you experienced difficulties; our reception is always available by telephone 24/7 to quickly resolve such issues.Concerning your expectation of a cozy place to sit with coffee or a drink, we do provide complimentary coffee in the common area on the second floor, as stated in the information provided before arrival. Additionally, beverages such as beer and wine can be purchased from the fridge near reception.We encourage all guests to thoroughly review the information we send before their arrival to fully benefit from their stay.We hope you'll give us another opportunity to welcome you in the future.Kind regards,Det Gamle Rådhus