I went to check the room. The room was very dirty. old linens not washed. could voearly see bed bugs. So didn't even checkin and left the hotel
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酒店回复: Hi Prakriti,Please try to refrain from accusing a hotel of something if you did not stay. We do thorough checks and cleans and priortize cleanliness for our guests is our top priority.We invite you to give us another chance if you plan to be in the area and truly stay.Bonnyville Hotel Management
1.0分
商务出差
Was supposed to check in but the door was lock and the phone wasn't picked up after numerous attempts of calling
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酒店回复: Hi Joshua, Our hotel closes its doors after 9pm for security purposes so we apologize you were not able to connect with our management team via phone call. We encourage to give us another try and we will do our best to make your stay better!
1.0分
情侣出游
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When we arrived in our rooms everything looked like it was falling apart and there were stains on the bed that looked like potential bed bugs. They told us they'd refund us and never did. Avoid at all costs
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酒店回复: We are very sorry to read this review and that your experience did not meet expectations. Cleanliness and guest comfort are top priorities for us. After your stay the room was thoroughly inspected and the stain on the box spring encasement was determined to be a food stain and it was promptly cleaned. Management have addressed this directly with our housekeeping team to ensure such oversights do not happen again. We would love the chance to welcome you back in the future and give you a much better experience. Regards,Management
3.0分
其他
Did not appreciate the vehicle street noise all night. Did not get a good sleep
5.0分
其他
It was cheap and the room was big! Very clean. It had all the things I need in a kitchenette. I would definitely stay there again!
5.0分
其他
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This hotel is old school. Physical key for the room, little keybox to put your key into for checkout, old curtains, old school headboard, retro paint colours, I'm pretty sure my grandma has the same lamp in her guest room back in 1996, and I loved it. This ain't a 5 star hotel, but a cozy little bed with some extra comforts. Useable kitchen to cut down on ordering fast food, apartment sized fridge, couple chairs and a table, it's simple. It's definitely suited to a person(s) with simple expectations, no more no less. It's a quiet space too, I don't think I heard one person talking in the hallways, no stomping around, nothing. Very easy to relax at the end of the day. Internet speeds are decent too for doing any online work. I did notice that some tiles were coming up in my room, but a simple re-grout would fix that issue, and it's be perfect. Overall though, I was happy with my stay, management was friendly, check-in was a little bit of a wait, but the manager was probably busy dealing with something else. I'd stay here again on a solo trip.
5.0分
商务出差
A Good One
High ceilings, classic building, nicely renovated, good staff, great value
5.0分
其他
Very impressed with room and the staff.
5.0分
其他
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"I had an amazing stay at this hotel! The manager/frontdesk guy was incredibly friendly and helpful and handsome. The room was clean and comfortable, and the amenities were fantastic. The location was perfect, with easy access to local attractions and dining options. I can't wait to return for another stay at this wonderful hotel!"
5.0分
其他
I loved my stay here ..it’s affordable and clean.. good customer service too ..thanks to the receptionist richard is the best…
I went to check the room. The room was very dirty. old linens not washed. could voearly see bed bugs. So didn't even checkin and left the hotel
Was supposed to check in but the door was lock and the phone wasn't picked up after numerous attempts of calling
When we arrived in our rooms everything looked like it was falling apart and there were stains on the bed that looked like potential bed bugs. They told us they'd refund us and never did. Avoid at all costs
Did not appreciate the vehicle street noise all night. Did not get a good sleep
It was cheap and the room was big! Very clean. It had all the things I need in a kitchenette. I would definitely stay there again!
This hotel is old school. Physical key for the room, little keybox to put your key into for checkout, old curtains, old school headboard, retro paint colours, I'm pretty sure my grandma has the same lamp in her guest room back in 1996, and I loved it. This ain't a 5 star hotel, but a cozy little bed with some extra comforts. Useable kitchen to cut down on ordering fast food, apartment sized fridge, couple chairs and a table, it's simple. It's definitely suited to a person(s) with simple expectations, no more no less. It's a quiet space too, I don't think I heard one person talking in the hallways, no stomping around, nothing. Very easy to relax at the end of the day. Internet speeds are decent too for doing any online work. I did notice that some tiles were coming up in my room, but a simple re-grout would fix that issue, and it's be perfect. Overall though, I was happy with my stay, management was friendly, check-in was a little bit of a wait, but the manager was probably busy dealing with something else. I'd stay here again on a solo trip.
A Good One
High ceilings, classic building, nicely renovated, good staff, great value
Very impressed with room and the staff.
"I had an amazing stay at this hotel! The manager/frontdesk guy was incredibly friendly and helpful and handsome. The room was clean and comfortable, and the amenities were fantastic. The location was perfect, with easy access to local attractions and dining options. I can't wait to return for another stay at this wonderful hotel!"
I loved my stay here ..it’s affordable and clean.. good customer service too ..thanks to the receptionist richard is the best…