The room was great - we had a nice view of the river. Location was excellent - close to restaurants, Avon theatre, shops. Staff provided a great dinner recommendation our first night, and the wings we had in their restaurant as a late night snack the second night were amazing. Will definitely go back. Note: if you have mobility issues this isn’t the place for you: lots of stairs, no elevator.
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酒店回复: Thank you so much for sharing your feedback! We’re delighted to hear you enjoyed your stay — from the river view and convenient location to your dining experiences, both in town and here at Mercer Kitchen & Beer Hall. We truly appreciate your kind words about our team’s recommendations and the wings!Our historic buildings do have multiple levels and no elevator access, so we always encourage guests to reach out in advance if accessibility is a concern.We’re so glad you plan to return and look forward to welcoming you back on your next visit to Stratford.
5.0分
其他
Very comfortable option on the main drag. Great resto/bar main floor. 5 min walk to Avon or Patterson, 20 mins to Festival.
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酒店回复: Thank you for taking the time to share your review. We're delighted to know you enjoyed our comfortable accommodations and appreciated our location—just a short walk to the theatres and right in the heart of downtown. It’s also wonderful to hear you enjoyed the restaurant and bar on our main floor.We hope to have the pleasure of welcoming you back on your next visit to Stratford.
4.0分
情侣出游
Hotel and dining was amazing. Staff was very helpful and friendly. Enjoyed our stay very much
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酒店回复: Thank you so much for your kind words! We’re thrilled to hear you enjoyed both your stay and your dining experience with us. Our team takes great pride in providing friendly, attentive service, and it’s wonderful to know that came through during your visit.We truly appreciate you choosing to stay with us and hope to welcome you back again soon!
5.0分
情侣出游
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Our stay at Mercer was excellent - great and friendly staff, lovely room, superb affiliated restaurant, and perfect location for a weekend away in Stratford. We will definitely be back!
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酒店回复: Thank you so much for sharing such wonderful feedback! We’re delighted to hear you enjoyed your stay with us—from the warm service and comfortable room to your experience at Mercer Kitchen & Beer Hall. Our location in Stratford makes for a perfect getaway, and we’re so glad it suited your weekend.
4.0分
其他
Location location location
Fantastic location. Paid for on-site parking but never turned the car on in 5 days.
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酒店回复: We’re so pleased you enjoyed your stay and found our location so convenient! It’s great to hear you were able to settle in and explore Stratford without needing to use your car. Thank you for choosing Mercer, and we hope to welcome you back again soon
4.0分
情侣出游
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The staff were amazing - very friendly and accommodating.
The restaurant was tasty and had a varied menu.
The room we had was clean room, comfortable King bed, recently renovated bathroom was new and shiny and clean. The room lacked charm and warmth but had all the required amenities. Weird fireplece design in our room.
I would go back but try another room. There was a huge AC or similar machine for the bldg beside that rumbled most of the night.
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酒店回复: Thank you for taking the time to share your detailed feedback. We’re so pleased to hear that our team made you feel welcome and that you enjoyed both your dining experience at Mercer Kitchen & Beer Hall and the comfort of your room amenities.We do appreciate your comments regarding the design of the room and the nearby equipment noise. Feedback like this helps us identify areas where we can improve both design and guest comfort. On your next visit, we’d be happy to assist in selecting a room better suited to your preferences.
5.0分
其他
Clean room.
Great shower but very slippery...no grip or mat so be VERY CAREFUL!!!!!
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酒店回复: Thank you for sharing your feedback. I’m pleased to hear you enjoyed the cleanliness of your room and the shower itself. However, I am very sorry to learn of your concern regarding the slippery shower floor. Your safety and comfort are extremely important to us.Please know that we take guest feedback very seriously. We have already ordered grip bars to improve safety in the showers, and we are also reviewing additional traction solutions to prevent this issue moving forward.
这次住宿体验非常棒。前台的Brooke非常乐于助人，服务周到。楼下的餐厅菜单美味又惊艳。床很舒服，枕头也很多。电视有很多频道可以选择。停车场在酒店后面，有后门进出非常方便。记得先办理入住，然后就可以利用后门把行李搬进酒店，因为前台就在餐厅里，如果你直接带着行李进去可能会有点混乱。
酒店位置绝佳，就在我们想逛的所有商店的中心。我们一定会再来的。
这家酒店的员工服务态度确实不错，但还是出现了一些问题。浴室除了马桶和淋浴间之外没有其他门。灯光控制在浴室和淋浴间区域的外侧。我们入住的第一间房里，楼下餐厅的排气扇还在运转，我们回到房间准备睡觉时，感觉就像喷气式飞机一样吵。他们调低了排气扇的音量，但直到晚上11点半才关掉。他们允许我们换房，但这本来就应该得到妥善解决。总而言之，我不会再入住这家酒店了。
以后会寻找其他选择。
位置便利。服务冷漠。装饰/家具便宜，但在该地区也很贵。
酒吧/餐厅直到很晚都很吵，对于睡眠浅的人来说不是一个好选择。
The room was great - we had a nice view of the river. Location was excellent - close to restaurants, Avon theatre, shops. Staff provided a great dinner recommendation our first night, and the wings we had in their restaurant as a late night snack the second night were amazing. Will definitely go back. Note: if you have mobility issues this isn’t the place for you: lots of stairs, no elevator.
Very comfortable option on the main drag. Great resto/bar main floor. 5 min walk to Avon or Patterson, 20 mins to Festival.
Hotel and dining was amazing. Staff was very helpful and friendly. Enjoyed our stay very much
Our stay at Mercer was excellent - great and friendly staff, lovely room, superb affiliated restaurant, and perfect location for a weekend away in Stratford. We will definitely be back!
Location location location
Fantastic location. Paid for on-site parking but never turned the car on in 5 days.
The staff were amazing - very friendly and accommodating.
The restaurant was tasty and had a varied menu.
The room we had was clean room, comfortable King bed, recently renovated bathroom was new and shiny and clean. The room lacked charm and warmth but had all the required amenities. Weird fireplece design in our room.
I would go back but try another room. There was a huge AC or similar machine for the bldg beside that rumbled most of the night.
Clean room.
Great shower but very slippery...no grip or mat so be VERY CAREFUL!!!!!