酒店回复: Dear Valuest Guest ,Thank you very much for your kind feedback. We’re pleased to hear that you enjoyed our pool, cleanliness, and convenient location close to the metro station. We truly appreciate your support and hope to welcome you back again soon.Best Regards,Operations Manager
酒店回复: Dear Wangjimuyouwei,Thank you very much for sharing your experience with us. We sincerely apologize for the distress and disappointment you encountered during your stay.First and foremost, we are truly sorry for the way you were treated at the front desk. This is completely unacceptable and does not reflect our service values. We take your comments about our staff member’s attitude very seriously, and this matter has been escalated to our management team for immediate investigation and corrective action.We also deeply regret the confusion regarding the duplicate reservations and the lack of proper support in resolving this issue. Additionally, we apologize that our Chinese-friendly service did not meet your expectations. We understand your concerns and will review our language support standards to ensure we can better assist our Chinese-speaking guests.Regarding housekeeping, we are very sorry for the inconvenience caused by the missing bath towel. This should never have happened, and we have shared your feedback with our housekeeping team for urgent improvement.We truly appreciate your feedback, as it helps us identify serious gaps in our service. We sincerely hope to have the opportunity to regain your trust and provide you with a far better experience in the future.Best Regards,Operations Manager
4.0分
豪华特大床房
家庭亲子
服务友好,酒店泳池还能看日落 ,整体入住感不错。
展开
酒店回复: Dear Zhiyaorzhixuan,Thank you so much for your lovely review.We’re delighted to hear that you enjoyed our friendly service and that you were able to watch the sunset from the pool — it’s truly one of the special moments we love our guests to experience.We’re so pleased your stay was pleasant overall, and we look forward to welcoming you back again for another relaxing visit.Best Regards,Operations ManagerO
酒店回复: Dear Values Guest ,Thank you very much for choosing to stay with us again and for taking the time to share your wonderful experience. We are delighted to hear that you enjoyed your stay in the Grand City View Room and that our housekeeping, front desk, and concierge services met your expectations.Your kind words mean a lot to our team, and we look forward to welcoming you back for another comfortable and memorable stay in the future.Warm regards,Operations Manager
酒店回复: Dear Mingyi,Thank you very much for sharing your detailed feedback following your recent stay with us. We are truly sorry to hear that your experience did not meet your expectations.We regret the inconvenience caused by the noise from the surrounding area, the inconsistency of hot water in the shower, and the traffic difficulties you encountered. Your comments have been shared with our management and maintenance teams for immediate review and improvement. We will also ensure that our Front Desk team provides better room allocation suggestions to match individual guest preferences.While our central location offers easy access to dining and transportation, we fully understand the challenges you mentioned, and we will continue to seek ways to make our guests’ stays more comfortable.We sincerely appreciate your constructive feedback and hope that we may have the chance to welcome you again in the future and provide you with a more enjoyable stay.Warm regards,Operations Manager
酒店回复: Dear ZaZg,Thank you for sharing your feedback. We’re glad to hear that you enjoyed the breakfast, the family suite, and the international atmosphere at our hotel.We apologize for the noise from the surrounding area and any aspects of our facilities that did not meet your expectations. Your comments are valuable and will help us continue to improve our guest experience.We hope to welcome you back for a more comfortable stay in the future.Warm regards,Operations Manager
挺好的酒店,泳池很美,很干净,视野也很开阔,离地铁站很近,很方便,附近也有很多吃的,下次有机会还会再住!
曼谷住过最差酒店没有之一,携程标注华人友好但一点都不是,我跟朋友给互相订了酒店然后变成了重复订单,让客服去沟通无果我就自己来前台,遇到个大胖妞,英语流利,但是非常傲慢,建议携程不要给这个酒店推流并拿下华人友好标识(黑妞必须看我的英文预定页面,我反正找不到,如果华人友好找个能读懂中文的来看!)另外收拾房间也收拾的不行,给我把浴巾拿走了我只能拿个小毛巾擦!
服务友好,酒店泳池还能看日落 ,整体入住感不错。
第二次入住艾拉酒店,第一次住的是俱乐部转角房,体验相当不错,这次由于住4晚,选择了低一档次的尊贵市景大床。除了窗台没有浴缸,其他一致。13楼层的客房打扫服务员相当好,能符合住客心意。一楼前台入住和退房都很高效,不浪费时间。礼宾部妥善保管好行李,很不错。房间干净,没有异味,房间设施齐全,隔音效果好。非常舒适满意的第二次入住体验!
2023年的住宿体验非常糟糕。刚到的时候,他们给了我一间不是我预订的房间,没有窗户,也没有任何景观。之后他们道歉了,并给我换了一间能看到贫民区的房间,窗户玻璃还很脏,都是鸟粪。我根本没睡好,隔壁房间的住客一直在吸烟,烟味甚至从门缝飘了进来,因为那扇门是通向另一间房间的(虽然关着)。第二天,他们又给我换了一间豪华房,虽然小了点,但很漂亮、干净,而且有不错的景观。退房的时候,我拿了两瓶啤酒和一瓶水,结果他们强迫我支付650泰铢!我对这个价格非常不满,以后绝不会再来这家酒店,也不推荐。这扇窗户真是太糟糕了。
我们住的是豪华房。房间很干净,地理位置也很好。一出门就是繁华的商业区,所以如果喜欢安静的人可能不太适合。因为我们住在19楼,所以外面的噪音没有影响到我们。街上有很多便利店、餐厅和酒吧,非常方便。唯一美中不足的是,洗澡的时候水有时会突然变冷。
这家酒店品质卓越,档次很高,地理位置优越,隐匿在素坤逸路11巷的尽头。酒店刚经过高品质翻新,床品、枕头和淋浴设施都非常好,还有智能电视和制冷效果超棒的空调。现在我每次出门都会住这里,如果你能订到房间,那价格简直令人难以置信,因为这里已经开始变得很热门了。员工非常友好和专业,食物很棒,大堂有星巴克,还有屋顶酒吧和餐厅。早餐很丰盛,员工总是能记住我的名字。屋顶泳池也非常安静。这里有一些照片。
从携程上传的图片来看酒店看着挺高级的,而实际挺让人挺无语的,很伤对酒店差评,希望看到的深思熟虑吧。
设施:首先设施,其他的怎么样我不知道,下雨室外的泳池也没去使用,分为低层和高层,我住的正好是低层,正对酒吧街,虽然玻璃在隔音了,敏感的人是真不建议低层,或者说不建议这个酒店。
🎈🎈🎈淋浴间的水更夸张,我都不知道我是在什么快捷酒店,还写四星级评级🥲热水是一会冷死一会烫死,真的简直了度过艰难的四天。
🚗🚗🚗交通方也说一下吧,步行10分钟有地铁,20分钟有商圈,但是,从酒店的位置出发,打车去任何一个地方除了白天,晚上就600米的路不到,能堵到你怀疑人生。交通极差!真不适合度假休闲娱乐。
🫁环境:这个路上走着还不知道是不是**味道,真的会头晕不舒服。最好不要带孩子来附近,这酒店唯一的好就是周边比较方便,但是周边可选择的酒店太多了,我是真的*****,定了4天。唯一的好处就是楼下有个星巴克,买咖啡方便。
服务:我是没感觉到什么服务🧑🏻🦽
这绝对是一家很棒的酒店。地理位置极佳,交通便利,去哪都方便。走到Nana BTS站只需7分钟,7-11便利店也只有4分钟路程。酒店外面有很多酒吧和餐馆,酒店内还有一家星巴克——简直太棒了!房间本身很大很宽敞,但床上用品和一些家具上有些许污渍,不过总体来说还是不错的。员工都非常友好,乐于助人。泳池很棒,适合游泳和休闲。早餐还行,要是能在炎热天气提供冰咖啡就更完美了。我注意到其他一些评论中,客人们在庆祝时收到了一些小礼物,但我没有。我提过我是来庆祝40岁生日的,但什么也没收到。考虑到我看到其他人收到了礼物,这有点让人失望。不过,我100%还会再来的。
酒店位于繁华的酒吧街上,晚上的确太热闹了,太吵了。嗯,酒店设施有点一般,呃房层比较矮。设施也有一点点旧了,呃,大堂不是特别大,有一点点狭小。呃,大唐总是有一股臭厕所味儿,早餐还是不错。呃,酒店里边有很多国际的人,世界各地都有。嗯,我定的是两个房间打通的家庭套房。性价比还可以。