酒店回复: Dear Valued Guest,Sorry to hear that your stay was less then perfect, we will take your feedback into consideration and continue to grow towards providing the best service possible.Best Regards,
2.0分
情侣出游
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We stayed at The Hideaway at Royalton St. Lucia for our two-week honeymoon and were very disappointed. We expected a luxury experience but faced repeated service failures and poor management response.
Our in-room drinks were often not restocked, and one night all our towels were taken and not replaced. Despite calling reception immediately, it took over two hours for new towels to arrive, so we had to go to dinner without being able to dry off after a shower.
We also booked the “Culinary Experience” at an extra cost, advertised as seven courses with cocktail pairings. It turned out to be six courses, and the only drink options were red or white wine.
Restaurants were frequently out of key dishes, including the steakhouse running out of steak, and some “all-inclusive” items suddenly had extra charges. Pool bars regularly ran out of basic drinks. When we raised these concerns, we were met with vague apologies and empty promises that issues would be “looked into.” It often felt like staff were simply trying to delay action, hoping we would stop asking or check out before anything was resolved.
The list of isses goes on but I have had to cut it short to meet the review character limit.
The resort itself is beautiful, but the poor service and lack of accountability ruin the experience. For the price and expectations of a luxury honeymoon, this was a major letdown. We would not recommend this resort until management makes serious improvements.
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酒店回复: We are sorry to hear that your stay was less than perfect. We pride ourselves on delivering top tier service. We continue to strive toward excellence.
3.0分
情侣出游
Barely any entertainment. Needs a night club and more things to do. Room service was slow. Took two days to receive water to our room
2.0分
情侣出游
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Cockroach in room, staff at bars did not care about providing good service, was ignored at bars, constantly out of ingredients, simply told “no” to
Making drinks because the staff did not want to even though the bartender next to them was making frozen drinks. Booked a photo shoot and the employees flash was not working so he stopped early and all pictures looked blurry and bad quality instead of asking someone else to help or take the pics for him. Alot of money for not a great experience, island and facility beautiful but way better and cheaper to go to Mexico in the future. Elevator at hotel was broken pretty much the entire trip, toilet sprayed water with every flush, bathroom door did not stay closed or lock
4.0分
其他
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The Royalton Style
Beautiful grounds, pool, bars and restaurants on-site. All inclusive makes it all worth it. Nightly entertainment. Friendly staff and laid back culture helped to create a relaxed atmosphere. Nice protected beach was clean and calm. A bit of a ride from airport (UVF) and a bit distant requiring rental or taxis to visit city centers or other beaches/attractions.
3.0分
情侣出游
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The property itself was lovely. The view, the size of the room, the many pools and honestly the resort it self wasn’t that busy, which allowed for a good time without feeling overwhelmed
The abundance of pools and cabanas available was a huge sell and they had a great food truck you could eat at when the standard places closed between meals.
We had a very small handful of really nice staff but a lot of them were really kind of rude and standoffish. Our mattress had bed bug stains and sheddings. We went with 6 other couples and 2 other couples had to be moved to a different room due to bed bugs. That was the biggest turn off, after getting bit, showing the evidence it was still treated very dismissively
酒店很现代化，也非常干净。海滩很美，但可惜海藻有点多，影响了游泳和整体景观。照片和实际情况相符。自助餐还不错，但种类更新不多。总的来说，其他方面都很好。
我最近有幸入住了圣卢西亚的 Royalton 酒店，那真是一次难忘的经历。从我们抵达的那一刻起，工作人员就竭尽全力让我们感到宾至如归。他们的热情好客让一切都变得不同。
酒店的地理位置绝对令人惊叹——拥有令人窒息的海景、郁郁葱葱的热带环境，并在放松和冒险之间取得了完美的平衡。我们的房间宽敞、装饰精美、一尘不染，还有一个私人泳池，能看到最令人难以置信的日落。
度假村非常干净整洁。唯一的问题是客房服务。菜单选择非常有限，应该增加一些菜品。总体来说，入住体验不错。
完美的住宿体验，酒店采全包式，内在十多间餐厅，提供世界各地不同款式的料理，即使不是饭点，reception 和cafe等都有小吃供应。大推意大利餐厅，住了5天最美味就数他。各项游乐设施齐备，足够耍废几天也不会闷。酒鬼来到最开心，每天15小时放题任喝。
不要住在这里！他们会从你的卡上扣取 200 美元押金，但实际上这是一笔费用！！！一家餐厅的工作人员告诉我的一位家人换衣服，但其他人都穿着同样的衣服。此外，如果你是黑人，他们不会为这个重要的种族提供服务，我们在酒吧等地多次被拒绝。食物很糟糕，我们的胃很痛，整个旅程都感到恶心。这里并不是只供成人使用，孩子们在只供成人使用的度假村里随处可见。我看到很多孩子捡起食物扔回自助餐托盘里。父母应该更好地整理孩子的盘子。有史以来最糟糕的经历。再也不来了！！！！！
We stayed at The Hideaway at Royalton St. Lucia for our two-week honeymoon and were very disappointed. We expected a luxury experience but faced repeated service failures and poor management response.
Our in-room drinks were often not restocked, and one night all our towels were taken and not replaced. Despite calling reception immediately, it took over two hours for new towels to arrive, so we had to go to dinner without being able to dry off after a shower.
We also booked the “Culinary Experience” at an extra cost, advertised as seven courses with cocktail pairings. It turned out to be six courses, and the only drink options were red or white wine.
Restaurants were frequently out of key dishes, including the steakhouse running out of steak, and some “all-inclusive” items suddenly had extra charges. Pool bars regularly ran out of basic drinks. When we raised these concerns, we were met with vague apologies and empty promises that issues would be “looked into.” It often felt like staff were simply trying to delay action, hoping we would stop asking or check out before anything was resolved.
The list of isses goes on but I have had to cut it short to meet the review character limit.
The resort itself is beautiful, but the poor service and lack of accountability ruin the experience. For the price and expectations of a luxury honeymoon, this was a major letdown. We would not recommend this resort until management makes serious improvements.
Barely any entertainment. Needs a night club and more things to do. Room service was slow. Took two days to receive water to our room
Cockroach in room, staff at bars did not care about providing good service, was ignored at bars, constantly out of ingredients, simply told “no” to
Making drinks because the staff did not want to even though the bartender next to them was making frozen drinks. Booked a photo shoot and the employees flash was not working so he stopped early and all pictures looked blurry and bad quality instead of asking someone else to help or take the pics for him. Alot of money for not a great experience, island and facility beautiful but way better and cheaper to go to Mexico in the future. Elevator at hotel was broken pretty much the entire trip, toilet sprayed water with every flush, bathroom door did not stay closed or lock
The Royalton Style
Beautiful grounds, pool, bars and restaurants on-site. All inclusive makes it all worth it. Nightly entertainment. Friendly staff and laid back culture helped to create a relaxed atmosphere. Nice protected beach was clean and calm. A bit of a ride from airport (UVF) and a bit distant requiring rental or taxis to visit city centers or other beaches/attractions.
The property itself was lovely. The view, the size of the room, the many pools and honestly the resort it self wasn’t that busy, which allowed for a good time without feeling overwhelmed
The abundance of pools and cabanas available was a huge sell and they had a great food truck you could eat at when the standard places closed between meals.
We had a very small handful of really nice staff but a lot of them were really kind of rude and standoffish. Our mattress had bed bug stains and sheddings. We went with 6 other couples and 2 other couples had to be moved to a different room due to bed bugs. That was the biggest turn off, after getting bit, showing the evidence it was still treated very dismissively