酒店回复: Dear Kleber,Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced during check-in.We’d like to clarify that the $50 was a security deposit hold on your credit card, not an actual charge. This is a standard procedure, and the amount is automatically released by your bank within 7 to 12 days after checkout.However, we acknowledge that you were overcharged on the service fee, and we are truly sorry for this mistake. To proceed with the refund, please provide us with your email address, so we can forward your request to our billing department and process it as quickly as possible. I have already sent you a private messageWe appreciate you're understanding and hope to resolve this matter for you soon.Best regards,Lewis
酒店回复: Obrigado por seus comentários, eles serão levados em consideração para melhorar nosso serviço. Esperamos vê-lo novamente em sua próxima visita a Bonaire.
3.0分
其他
展开
I complained to the Front Desk about houskeeping issues. The table and countertops were obviously not well cleaned/wiped down, and there were crumbs and other bits of packaging left on the floor from previous guests!
There breakfast buffet is basic.
The staff on the other hand was very attentive, responsive and a pleasure to interact with.
展开
酒店回复: Dear guest,Thank you for taking the time to share your feedback. Please accept our sincere apologies for the housekeeping oversights you encountered during your stay. Cleanliness is a top priority for us, and we regret that your room did not meet the high standards we strive to maintain. Your comments have been shared with our housekeeping team to ensure these issues are promptly addressed and do not recur.We’re pleased to hear that our staff made a positive impression and that their attentiveness helped improve your experience. We truly appreciate your understanding and feedback, as it helps us continue to improve. We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.
1.0分
其他
The Jacussi was green of dirt horible i had a 2 booking stay had to check in check out get room till late
展开
酒店回复: Dear Ms. Tromp,We're truly sorry to hear about your experience and apologize for the inconvenience you encountered during your stay. A green or dirty jacuzzi is absolutely not up to our standards, and we regret that this affected your visit.Additionally, we understand how frustrating it must have been to check out and back in again between bookings and not receive your room until later in the day. This was because a different room type has been booked. Your feedback is very important to us, and we’re actively reviewing these issues with our team to ensure they don’t happen again.We hope you’ll consider giving us another chance in the future to provide the quality stay you deserve.Kind regards,Lewis
4.0分
商务出差
Room was nice; but it lack little amenities like free coffee for the morning.
展开
酒店回复: Thank you for your 8/10 review and for sharing your feedback. We’re glad to hear you enjoyed the room, and we appreciate your suggestion regarding morning amenities. Your comments help us improve, and we hope to make your next stay even better.
3.0分
商务出差
Well located, lovely architecture, water channel around
展开
酒店回复: Thank you for your 6/10 review. We’re glad you appreciated our location, the architecture, and the surrounding water channel. We’d really value hearing what we could improve to make your experience even better next time. We hope to welcome you again.
5.0分
其他
Awesome stay
Everything was perfect cleanliness a bit far from the town but you can get a taxi for 15 bucks
展开
酒店回复: Thanks for you review. We hope to see you again in your next visit to Bonaire
2.0分
其他
More maintenance, place looks very dirty and unmaintained
展开
酒店回复: Dear Ms Ollivierre,Thank you for sharing your feedback with us. We regret that your stay fell short of expectations and apologize for the aspects that caused inconvenience.Please be assured that we are taking your comments seriously to make the necessary improvements. We would be grateful for the chance to welcome you again and offer you a better experience.Sincerely,Alexandra Frattini
5.0分
家庭亲子
展开
I have stayed here many times both for business and family vacations and I love it. Rooms are spacious, clean and well maintained. Most of all: the staff are amazing!! Kudos to excellent customer service from the front desk staff to housekeeping and beyond. Keep up the wonderful level of service!
The only remark I have, is that the property can use more landscaping for beautifying and more lighting and seating outside for the ground level rooms.
They have such beautiful and relaxing views but no proper lighting and chairs/tables. A pity and missed opportunity!
Also, the buildings could use a fresh coat of paint on the outside to enhance the property.
Looking forward to many more stays!
酒店回复: Thanks for your feedback. We hope to welcome you back very soon
由于酒店离机场很近，我们错过了航班，所以就到了那里。我们非常幸运，因为这家酒店（前身是万豪酒店）正是我们想要的。到机场只需15美元，或者步行0.6英里。潜水用品店库存充足，老板也很友善。鉴于我们只是在那里短暂停留，我无法给出更多评价，但如果我在博内尔需要酒店，我还会再次入住。
办理入住花了很长时间，而且我被收取了 50 美元的费用，但收据上显示费用是 37.50 美元，我想要退款。
酒店满足了我们的期望，我能够真正地休息。无论是接待处还是泳池/早餐区，服务都很棒。说到早餐，这个早餐有些让人不满意，我觉得很差劲，可以简单点，没问题，但食物必须有品质。
I complained to the Front Desk about houskeeping issues. The table and countertops were obviously not well cleaned/wiped down, and there were crumbs and other bits of packaging left on the floor from previous guests!
There breakfast buffet is basic.
The staff on the other hand was very attentive, responsive and a pleasure to interact with.
The Jacussi was green of dirt horible i had a 2 booking stay had to check in check out get room till late
Room was nice; but it lack little amenities like free coffee for the morning.
Well located, lovely architecture, water channel around
Awesome stay
Everything was perfect cleanliness a bit far from the town but you can get a taxi for 15 bucks
More maintenance, place looks very dirty and unmaintained
I have stayed here many times both for business and family vacations and I love it. Rooms are spacious, clean and well maintained. Most of all: the staff are amazing!! Kudos to excellent customer service from the front desk staff to housekeeping and beyond. Keep up the wonderful level of service!
The only remark I have, is that the property can use more landscaping for beautifying and more lighting and seating outside for the ground level rooms.
They have such beautiful and relaxing views but no proper lighting and chairs/tables. A pity and missed opportunity!
Also, the buildings could use a fresh coat of paint on the outside to enhance the property.
Looking forward to many more stays!