The sheets had hair on them and the bathroom floor. I had to get new sheets & I cleaned the bathroom myself as a guest
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酒店回复: Good afternoon, I want to start by apologizing that your experience was not satisfactory as we transition our staff to accommodate guests to experience satisfactory cleaning standards.
3.0分
家庭亲子
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The smell in the rooms is a little off to our first room, but I asked to be move due to window being faced right at the parking lot on first floor. Our second room on fourth floor was much better and smelled better as well. So my only concern changed would be is to make sure the rooms don’t smell old mildewy when you guys have guest coming in.
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酒店回复: Thank you for staying with us at the Holiday Inn Express & Suites Owings Mills. We are sorry that your initial room was not up to our standards. We strive to provide excellent customer service and hope you return to experience a more positive stay with us.Lauris
5.0分
其他
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Hidden Gem not far from home!
Very clean, quiet and comfortable room hotel. The staff are very friendly and welcoming. They are always professional and helpful. The location is a hidden gem and I felt safe during my stay. The hotel staff upgraded my stay and allowed a late check out. I would recommend this hotel!
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酒店回复: Thank you for recognizing our customer service team! We Hope to see you again soon.
3.0分
情侣出游
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Check-In was pleasant but the room smelled and the bathroom was dirty with cracks in the ceiling and the bathroom floor looked like it hasn’t been cleaned in quite some time. If I had to stay for more than one night I would of found another hotel to stay at.
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酒店回复: Thank you for sharing your experience with us. We shall investigate the room you stayed in to make sure that it gets the upgrades and service necessary to meet our standards.
5.0分
其他
Best stay & price per night!
Clean & spacious room, friendly staff, clean & well equipped gym + pool. Thw breakfast was the best!
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酒店回复: Your wonderful review made our day! Thank you for choosing us, and we look forward to continuing to meet your expectations.
4.0分
情侣出游
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The water pressure in the shower wasn’t great, but overall the room/hotel was clean and in great condition. The Cinnabon at breakfast was also a plus! Would recommend!
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酒店回复: We appreciate your 4- star review and are glade you enjoyed your stay. We'll work hard to make your next visit a 5- star experience!
5.0分
其他
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The hotel was awesome. The rooms were clean and inviting. Hotel staff were very professional and friendly. Breakfast staff was in top of it. Keep the buffet bar full. Check in was right on time and efficient. Check out was quick. I would stay there again and recommend it to family and friends.
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酒店回复: Seeing that you had a 5- Star experience with us. Your review means a lot to us. We hope to see you again soon. Thank you.
4.0分
其他
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I have stayed in this hotel for several years. Clean rooms, great breakfast. This year, though, there was an obvious disconnect between the front desk and cleaning crew: twice I left my requests for room service, and once it was not passed onto them at all, the second time it was not done until 6 pm, and I waited for 50 minutes in the hall while they were cleaning.
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酒店回复: We appreciate you're rating and hope to learn more about your experience next time- feel free to share thoughts anytime!
非常好，很安静。前台人很nice
非常棒的入住体验！！！！
The sheets had hair on them and the bathroom floor. I had to get new sheets & I cleaned the bathroom myself as a guest
The smell in the rooms is a little off to our first room, but I asked to be move due to window being faced right at the parking lot on first floor. Our second room on fourth floor was much better and smelled better as well. So my only concern changed would be is to make sure the rooms don’t smell old mildewy when you guys have guest coming in.
Hidden Gem not far from home!
Very clean, quiet and comfortable room hotel. The staff are very friendly and welcoming. They are always professional and helpful. The location is a hidden gem and I felt safe during my stay. The hotel staff upgraded my stay and allowed a late check out. I would recommend this hotel!
Check-In was pleasant but the room smelled and the bathroom was dirty with cracks in the ceiling and the bathroom floor looked like it hasn’t been cleaned in quite some time. If I had to stay for more than one night I would of found another hotel to stay at.
Best stay & price per night!
Clean & spacious room, friendly staff, clean & well equipped gym + pool. Thw breakfast was the best!
The water pressure in the shower wasn’t great, but overall the room/hotel was clean and in great condition. The Cinnabon at breakfast was also a plus! Would recommend!
The hotel was awesome. The rooms were clean and inviting. Hotel staff were very professional and friendly. Breakfast staff was in top of it. Keep the buffet bar full. Check in was right on time and efficient. Check out was quick. I would stay there again and recommend it to family and friends.
I have stayed in this hotel for several years. Clean rooms, great breakfast. This year, though, there was an obvious disconnect between the front desk and cleaning crew: twice I left my requests for room service, and once it was not passed onto them at all, the second time it was not done until 6 pm, and I waited for 50 minutes in the hall while they were cleaning.