酒店回复: Thank you for sharing your feedback about your recent stay at Fairfield Wheeling. We sincerely apologize for the cleanliness issues you experienced in your room, particularly in the shower. This is not the standard we hold ourselves to and we are sorry for any disappointment this may have caused.We are glad to hear that our team was able to move you to another room, however, we understand that finding more hair in the second room was not ideal. Please know that we take cleanliness very seriously and we will address this with our housekeeping team to ensure that this does not happen again in the future.We hope that despite this issue, you were able to enjoy the other aspects of your stay with us. We appreciate your feedback and will use it to improve our services for all our guests.Thank you for choosing Fairfield Wheeling.
酒店回复: Thank you for bringing this to our attention. We apologize for the delayed check-in experience you had. We will address this issue with our team to ensure it does not happen again in the future.
酒店回复: Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We apologize for the delay in the check-in process and the inconvenience caused by the issues with the air conditioner and shower. Your comments have been noted, and we will work diligently to address these concerns and ensure a more comfortable experience for our guests in the future.Regarding the room reservation concern, according to our records, the room type assigned to you was the same type that was booked. We apologize if there was any confusion or misunderstanding in this regard. Our team is committed to providing accurate and efficient service, and we will investigate this matter further to ensure better communication and service delivery in the future.We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay.
酒店回复: Thank you for the great review of our property. I will be sure to share with the team! We are pleased to hear that your accommodations and the staff met your expectations. We hope to see you again when your travels bring you through the Wheeling/Triadelphia area!
4.0分
其他
Shower appeared unclean due to scratches on shower floor which appear as soap scum. Not good for eyes
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酒店回复: Dear Chris, Thank you for your feedback regarding your recent stay.Please accept our sincere apologies for the appearance of the shower floor in your room. While the marks you observed were likely scratches or normal wear and tear on the surface rather than soap scum, we fully understand how this appearance was unappealing and not "good for the eyes."Maintaining a pristine and fresh environment for our guests is our top priority, and we regret that the condition of this fixture did not meet our high standards or your expectations.We are actively addressing the issue with our maintenance and housekeeping teams. We value your input and hope to have the opportunity to provide you with a flawless experience on your next visit to the Wheeling/Triadelphia area.
地理位置十分优越，餐厅和房间非常舒适，值得入住
早餐很棒！前台接待人员服务态度很好，热情友好，乐于助人。床不太舒服。
处理得不好
我们第一个房间的床单没有换。我们下楼要求换一间房，没有遇到任何问题，但没有得到任何道歉。两个房间的清洁度都值得怀疑，尽管我们的房间非常安静，而且尽可能舒适，但当你感觉自己住在别人的泥土上时。
早餐非常不令人满意。有烂土豆、几乎没煮熟的恶心香肠，没有水果。此外，没有提供笔、纸和水瓶，对于万豪酒店来说，这太卑鄙了。前台告诉我，他们提供的水瓶是为白金会员预留的！我们会去别处！
淋浴间里有很多头发（不是头发）……换了一间房……淋浴间里头发更多（没那么多）。房间其他地方都很干净……只是不想洗澡。很失望。
等了又等，终于有人来为我们办理入住手续。店员一直坐在外面打电话。当她终于进来时，她想知道我们为什么不出来接她！太奇怪了。
该地区更好的酒店
尽管已预付，但办理入住手续却花了很长时间。空调几乎完全不工作。淋浴喷头很弱。我们预订的房间被赠送了。
早餐棒极了！！每天早上都会更换食物，而且食物总是美味可口且准备充分！唯一的缺点是，当我到达时，淋浴间里有别人的头发，这让我觉得没有彻底清洁……
办理入住手续非常简单，工作人员非常友好，区域和房间都很安静，房间非常宽敞且非常干净。
Shower appeared unclean due to scratches on shower floor which appear as soap scum. Not good for eyes