酒店回复: Dear Phillip,We apologize for the inconvenience you experienced during your stay. Our team strives to provide excellent customer service to all of our guests. We appreciate your feedback and will use it to improve our processes moving forward. Thank you for choosing to stay with us.Sincerely,Tanya BrownGeneral Manager
酒店回复: Dear Shirley,Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced with the comforter and the room’s odor. This is not the standard of cleanliness we strive to uphold, and we regret that the comforter was not promptly replaced when you reported it.We have addressed this with our team to ensure that all bedding and rooms are thoroughly inspected and maintained. We truly appreciate when guests bring concerns like this to our attention so we can inspect the room and correct such issues immediately.We hope to have the opportunity to provide you with a much improved stay in the future.Sincerely,Tanya BrownGeneral Manager
4.0分
其他
原文
翻译提供方：Google
早餐很新鲜，酒店和房间都很干净，一切都很好，只是303房间的床和枕头又旧又破，不太舒服。
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酒店回复: 亲爱的劳拉，感谢您抽出宝贵时间评价您最近入住我们酒店的体验。我们很高兴得知您觉得我们的酒店和客房干净整洁，并且对早餐感到满意。我们非常感谢您对303房间的床和枕头提出的反馈，我们会将您的意见转达给我们的团队进行进一步评估。感谢您选择入住我们酒店，我们期待您的再次光临。此致，总经理 Tanya Brown
5.0分
其他
原文
翻译提供方：Google
房间非常干净，员工也很友好。
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酒店回复: Dear Guest,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you found your room clean and our staff friendly during your stay. We strive to provide exceptional service and a comfortable environment for all of our guests. We appreciate your feedback and hope to welcome you back again in the future.
3.0分
其他
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The young lady at check-in had the personality of a rock. She never made eye contact. She should not be working with the public. Otherwise, the hotel was clean but the pillows were terrible.
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酒店回复: Dear Pamela,Thank you for sharing your feedback with us. While we’re glad to hear that you found the hotel clean, we're sincerely sorry to learn about your experience at check-in. Providing a warm and welcoming arrival is a priority for us, and we regret that this was not the case. We'll be addressing your comments with our front desk team to ensure better guest interactions moving forward. Your feedback helps us improve, and we hope to have the opportunity to offer you a more welcoming stay in the future.Sincerely,Tanya BrownGeneral Manager
4.0分
家庭亲子
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At check-in the front desk representative was not very friendly she made us wait while she was catching up on Gossip with another worker. The overall cleanliness was good I spent four nights and did not have any other issues breakfast was good the breakfast staff was great very friendly and eager to help wasfantastithestthe
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酒店回复: Dear Cheryle,Thank you for taking the time to leave a review of your recent stay with us. We truly appreciate your feedback and are delighted to hear that you enjoyed our complimentary breakfast and found the cleanliness of our hotel to meet your expectations. However, we’re sorry to learn about your experience at check-in. The service you described does not reflect our standards, as we strive to provide a friendly and welcoming atmosphere for all of our guests. We appreciate you bringing this to our attention. We will address this with our team to ensure that all guests are welcomed promptly and professionally. We hope to welcome you back again soon for another great stay.
4.0分
其他
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There was an issue with checking in.
There was feces smeared in the bathroom wall and around toilet paper holder. Communication with hotel staff was very poor and inconsistent. Other than that it was quiet and a comfortable stay.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback with us. We are glad to hear that you found your stay quiet and comfortable. We apologize for any inconveniences you experienced during check-in and appreciate your understanding. Your comments have been shared with our team to ensure we improve our communication and cleanliness standards. We hope to welcome you back in the future for a more seamless experience.
5.0分
其他
Everything about my stay here has been a delight, clean room, professional & friendly staff
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酒店回复: Dear Guest,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you enjoyed your stay and found our rooms clean and our staff friendly and professional. We strive to provide a delightful experience for all our guests and we appreciate your kind words. We look forward to welcoming you back in the future.
5.0分
其他
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This hotel is a great location to stay in Mount Pleasant, SC. This hotel is conveniently located to shopping and Isle of Palms beaches. The parking lot has plentiful spaces. The hotel is well maintained. I would highly recommend staying at this property.
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酒店回复: Dear Mariah,Thank you so much for your wonderful review and recommendation! We’re delighted to hear that you enjoyed our convenient location near local shopping and the Isle of Palms beaches. It’s also great to know that our ample parking and well-maintained property added to your experience.Your kind words mean a lot to our team, and we truly appreciate you choosing to stay with us. We look forward to welcoming you back for your next visit to Mount Pleasant.Sincerely,Tanya BrownGeneral Manager
5.0分
其他
Nice and helpful staff. Hot breakfast with a variety of options. Conveniently located to restaurants and shopping.
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酒店回复: Dear Holly,Thank you for taking the time to share your experience at our hotel. We are delighted to hear that you enjoyed our friendly staff, hot breakfast options, and convenient location. We strive to provide a comfortable stay for all of our guests and we are pleased to know that we met your expectations. We hope to welcome you back again soon for another enjoyable stay.Sincerely,Tanya BrownGeneral Manager
这是我记忆中最糟糕的客户服务。由于清洁人员不足，入住办理被延误，而负责处理延误的小女孩显然缺乏沟通能力，态度粗鲁，甚至从未主动道歉（或许她根本不知道该如何道歉）。
这是一次休闲旅行，我出差超过40年，这绝对是我记忆中最糟糕的经历之一。
我以后可能不会再使用第三方预订网站，而是直接与酒店联系！
房间：其中一条被子沾上了棕色和黄色的脏东西，很恶心。我从前台打电话告诉他们这件事，她说没关系，所以一直没换。房间里有一股潮湿的味道。
早餐很新鲜，酒店和房间都很干净，一切都很好，只是303房间的床和枕头又旧又破，不太舒服。
房间非常干净，员工也很友好。
The young lady at check-in had the personality of a rock. She never made eye contact. She should not be working with the public. Otherwise, the hotel was clean but the pillows were terrible.
At check-in the front desk representative was not very friendly she made us wait while she was catching up on Gossip with another worker. The overall cleanliness was good I spent four nights and did not have any other issues breakfast was good the breakfast staff was great very friendly and eager to help wasfantastithestthe
There was an issue with checking in.
There was feces smeared in the bathroom wall and around toilet paper holder. Communication with hotel staff was very poor and inconsistent. Other than that it was quiet and a comfortable stay.
Everything about my stay here has been a delight, clean room, professional & friendly staff
This hotel is a great location to stay in Mount Pleasant, SC. This hotel is conveniently located to shopping and Isle of Palms beaches. The parking lot has plentiful spaces. The hotel is well maintained. I would highly recommend staying at this property.
Nice and helpful staff. Hot breakfast with a variety of options. Conveniently located to restaurants and shopping.