酒店回复: Dear Guest,Thank you for taking the time to share your detailed feedback. We are glad to hear that you found our hotel conveniently located near the airport with easy access via the Gateway Gardens station and that your room was comfortable and quiet.We are pleased that you had a positive experience with one of our front desk staff and appreciate your feedback regarding the other team member. We also take note of your comments about the shuttle service, toiletries, and slippers, and will consider these as we continue to improve our guest experience.Overall, we are happy to hear that you felt your stay offered good value for the price, and we look forward to welcoming you again in the future.Best regards, Staycity Aparthotel Frankfurt Team Management

酒店回复: Dear Baibaiyiyi,Thank you for taking the time to share your feedback. We are glad to hear that you found our hotel conveniently located in the airport hotel area, with affordable pricing, air-conditioned bedrooms, and bathrooms equipped with heated towel racks, offering great value overall. We are also pleased that you noticed the nearby subway station, even though you usually take a taxi.We apologize for any inconvenience caused by the absence of the airport shuttle service this time. Your feedback is very important to us and will help us continue to improve our services.Overall, we are happy to know that you still recommend our hotel. We look forward to welcoming you again in the future.Best regards, Staycity Aparthotel Frankfurt Team Management

酒店回复: Dear Jennazj,Thank you for taking the time to share your experience. We are glad to hear that you were satisfied with the size of the room, the modern facilities, and our convenient location near the subway. We also appreciate your mention of the convenience of the shops and restaurants downstairs.At the same time, we apologize that the rooms were cleaned only every three days, which did not fully meet your expectations. Your feedback is very valuable and will help us improve our service.Overall, we are pleased that you were satisfied with your stay, and we look forward to welcoming you again in the future.Best regards, Staycity Aparthotel Frankfurt Team Management

酒店回复: Dear Yenis,Thank you for choosing to stay with us again and for sharing your feedback. We are delighted to hear that our convenient location near the airport and shuttle service make your travel easier, especially for early morning flights.We appreciate your note regarding the transfer service to the airport. Our shuttle is offered at a small fee for convenience, and we are glad you found the options, including taxis, suitable for your needs.We look forward to welcoming you back on your next trip and providing another comfortable and convenient stay.Kind regards, Staycity Aparthotel Frankfurt Team Management

酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We are glad to hear that you found our front desk service helpful and attentive.We apologize for any inconvenience regarding the room cleaning service and the additional charge of €25 per night. Your comments are important to us, and we will review ways to better communicate this option to our guests in the future.We hope to have the opportunity to welcome you again.Best regards, Staycity Aparthotel Frankfurt Team Management

酒店回复: Dear Guest,Thank you for your feedback! We’re glad you found our location convenient, with easy access to the airport and nearby REWE supermarket. We also appreciate your note about our shuttle service and hope it helped make your stay more comfortable. We look forward to welcoming you again.Kind regards, Staycity Aparthotel Frankfurt Team Management

酒店回复: 尊敬的客人： 感谢您的反馈。我们很高兴得知您觉得我们的房间设施齐全且干净整洁，但对于浴室排水缓慢给您带来的不便，我们深表歉意。请您放心，我们会立即与维修团队沟通，解决此问题，以避免类似情况再次发生。感谢您的宝贵意见，我们期待下次能为您提供更优质的住宿体验。 此致，法兰克福斯泰城公寓酒店管理团队

酒店回复: Hotel Response:Dear Guest,Thank you for sharing your feedback. We’re glad to hear that you found our location safe and convenient, and that our facilities met your needs. We also appreciate your comments regarding breakfast and service, and we will take them into consideration to improve our offerings.We hope to have the opportunity to welcome you back for an even better experience.Kind regards, Staycity Aparthotel Frankfurt Team Management

酒店回复: Dear Guest,Thank you for your continued loyalty and for sharing your wonderful feedback! We’re delighted to hear that you enjoyed the spacious and clean rooms, the fully equipped kitchen, and the convenience of nearby supermarkets. It’s great to know that our bathroom amenities and attentive front desk service added to your comfortable stay. We look forward to welcoming you back for your next visit!Kind regards, Staycity Aparthotel Frankfurt Team Management