When arriving front staff was excellent in greeting us. The accomodations was excellent facility clean. I would definitely recommend to others.
5.0分
商务出差
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From the warm welcome to the pleasant checkout the Holiday Inn Wxpress in Jacksonville is fantastic! It’s clean quiet and very convenient. The room was spacious and clean, the bathroom was awesome and the tv is huge! Oh and don’t forget that there’s a lie rig in the room. Thank you for a great experience!
3.0分
家庭亲子
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Not many nutritional choices. Juice machine was broke, so I asked for bottle juice, they didhave any. Not sure how long juice machine was down but why couldn't they get juice bottles? No reg1/2& 1/2 later in the day. I didn't see decaffeinated tea.
Gentleman working in kitchen was very helpful.
2.0分
家庭亲子
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We booked this hotel during an out of state visit with family. Our booking was paid in full prior to arrival. After we had arrived we noticed the pool was closed. When staff at the front desk was asked why the pool was closed they said it had been for awhile as they are awaiting an inspection. We had booked this hotel specifically as the photos of the pool and the breakfast was very appealing especially to my 6 year old son. There was NO indication that their pool was closed on their website, nor were we notified at check in. When I asked when the pool was supposed to open staff shrugged their shoulders stating “don’t know.” Front desk staff booked us on the top floor with a view of the neighboring hotel’s pool from our window which caused my son to be very upset. We were then advised we could utilize their “sister hotel’s pool.” A few miles away from the hotel which we did as we were already checked in and a refund could not be completed. We arrived at the sister hotel location and their staff had no idea our hotel was sending guests over and we had to speak to managers to “grant permission.” Their pool was TINY and less than 5 feet deep and it’s deepest point. My son was very disappointed in this pool. And I At the service of the sister hotel, the lack of changing areas and the requirement of having to transport to our hotel wet in a rental car. The windows and floor was dirty. The breakfast was alright except the pancake maker was broken (another selling point for us).
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酒店回复: Dear Maria,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express JACKSONVILLE-CAMP LEJEUNE AREA.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.Sincerely,Wendy Sienia Nunez
5.0分
其他
Great overnight stay
The hotel was clean, well kept up and very quiet. The room was spacious and well stocked with amenities. Would stay again
1.0分
其他
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Not a very good place to stay
We had no internet or tv untill late that evening. The elevators were way too slow. We could walk the stairs from the 2nd floor faster than the elevator was going. The breafast buffet was not very good at all.the scramble eggs tasted very watery the bacon was very overcooked. They leave their creamers out all day without any ice. My coffee did not taste right with the creamer they left out
5.0分
其他
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Best hotel
Family went down for 2 nights super clean super friendly and the breakfast was the best I have ever seen at any hotel don’t question it don’t look anywhere else just book you will be glad you did !!!
5.0分
其他
Great place to stay!
The staff here is awesome! Rooms were very clean. Will plan on staying there again!
酒店很干净，员工也很友好。不过房间的钥匙老是失效，每次只能用一张，我觉得这有点奇怪，因为房间里住的是两个人。早餐很丰盛，选择很多，摆盘也很漂亮。全天都供应咖啡，包括深夜也有。
房间非常干净，毛巾质量很好，洗发水、护发素和沐浴露都用按压瓶提供，非常方便。我们住的是一间特大号床套房，房间非常宽敞，足够我们跳舞，和孙子孙女一起过圣诞节，还能在地板上和他们玩耍。泳池非常干净，早餐自助餐很棒，最重要的是，所有员工都非常友好、乐于助人、周到且专业。我们主要和安妮打交道，她简直是太棒了！说真的，她人超好。如果你正在寻找舒适、便利和干净的酒店，这里绝对是你的首选。他们让我们感觉就像在家里一样自在！
When arriving front staff was excellent in greeting us. The accomodations was excellent facility clean. I would definitely recommend to others.
From the warm welcome to the pleasant checkout the Holiday Inn Wxpress in Jacksonville is fantastic! It’s clean quiet and very convenient. The room was spacious and clean, the bathroom was awesome and the tv is huge! Oh and don’t forget that there’s a lie rig in the room. Thank you for a great experience!
Not many nutritional choices. Juice machine was broke, so I asked for bottle juice, they didhave any. Not sure how long juice machine was down but why couldn't they get juice bottles? No reg1/2& 1/2 later in the day. I didn't see decaffeinated tea.
Gentleman working in kitchen was very helpful.
We booked this hotel during an out of state visit with family. Our booking was paid in full prior to arrival. After we had arrived we noticed the pool was closed. When staff at the front desk was asked why the pool was closed they said it had been for awhile as they are awaiting an inspection. We had booked this hotel specifically as the photos of the pool and the breakfast was very appealing especially to my 6 year old son. There was NO indication that their pool was closed on their website, nor were we notified at check in. When I asked when the pool was supposed to open staff shrugged their shoulders stating “don’t know.” Front desk staff booked us on the top floor with a view of the neighboring hotel’s pool from our window which caused my son to be very upset. We were then advised we could utilize their “sister hotel’s pool.” A few miles away from the hotel which we did as we were already checked in and a refund could not be completed. We arrived at the sister hotel location and their staff had no idea our hotel was sending guests over and we had to speak to managers to “grant permission.” Their pool was TINY and less than 5 feet deep and it’s deepest point. My son was very disappointed in this pool. And I At the service of the sister hotel, the lack of changing areas and the requirement of having to transport to our hotel wet in a rental car. The windows and floor was dirty. The breakfast was alright except the pancake maker was broken (another selling point for us).
Great overnight stay
The hotel was clean, well kept up and very quiet. The room was spacious and well stocked with amenities. Would stay again
Not a very good place to stay
We had no internet or tv untill late that evening. The elevators were way too slow. We could walk the stairs from the 2nd floor faster than the elevator was going. The breafast buffet was not very good at all.the scramble eggs tasted very watery the bacon was very overcooked. They leave their creamers out all day without any ice. My coffee did not taste right with the creamer they left out
Best hotel
Family went down for 2 nights super clean super friendly and the breakfast was the best I have ever seen at any hotel don’t question it don’t look anywhere else just book you will be glad you did !!!
Great place to stay!
The staff here is awesome! Rooms were very clean. Will plan on staying there again!