酒店回复: Hola jeffrey,Gracias por tomarse el tiempo para dejar una reseña. Después de revisar su reserva, no recibimos ninguna queja sobre "huidas" durante su estadía. La próxima vez, infórmenos sobre cualquier problema que surja internamente para obtener la mejor resolución. Además, según el estándar de la marca, MainStay Suites recibe servicio a la habitación una vez por semana debido a que es un hotel para estadías prolongadas. Siempre hay toallas y sábanas nuevas disponibles bajo petición.
4.0分
其他
Would be nice if they brought clean towels every day and pick up trash
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酒店回复: Thank you for your feedback. We appreciate your comments and the opportunity to clarify. As a MainStay Suites, we operate as an extended-stay hotel, which means full housekeeping service is provided on a weekly basis. However, we’re always happy to provide fresh towels or assist with trash removal upon request — simply stop by the front desk anytime, and our team will gladly help. We hope this helps explain our service model, and we appreciate you staying with us.
4.0分
家庭亲子
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Staff were super friendly. Only negative was there were only 2 washers & 2 dryers so it was hard to get to them to wash clothes with the amount of people staying.
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酒店回复: Thank you for the kind words about our staff! We appreciate the feedback on the laundry facilities and will keep it in mind for future improvements.
5.0分
其他
The only thing that I didn't like is that there are people hanging out at the front door just sitting around.
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酒店回复: Hello,Thank You for leaving a positive review. We are glad you enjoyed your stay with us and we understand your concern about other guests hanging out by the front door. We will look into this and work to make the necessary changes. We hope to see you again soon!
4.0分
商务出差
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The ice machine was down. At breakfast Sunday morning the coffee creamer was not stocked and the attendant was too busy chatting at the front desk to be bothered with restocking. There was a bloody used tampon just laying in the parking lot
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酒店回复: Thank you for taking the time to share your feedback. I sincerely apologize for the issues you experienced during your stay. What you described falls far below our standards, and I completely understand your frustration.We are currently addressing the ice machine outage and working with our maintenance team to ensure it's resolved promptly. Regarding breakfast, we take service and cleanliness seriously, and I will be following up with our staff to ensure all areas are being monitored and restocked as needed—without distraction. The condition of the parking lot you mentioned is unacceptable, and I’ve already addressed this with our team to ensure that all public areas are routinely inspected and maintained.We appreciate you bringing these matters to our attention and would welcome the opportunity to make it right if you choose to stay with us again. Please feel free to reach out to me directly if there’s anything further I can do.
5.0分
家庭亲子
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It was perfect for our stay. The staff was amazing, friendly, & helpful. The weekend we were there we had some bad weather & the staff was great with sharing the emergency procedures/locations for tornado warnings. Breakfast exceeded my expectations and having the kitchenette was perfect for our needs! Overall, it was a great stay and will be back on our next trip to Nashville!
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酒店回复: Thank you so much for your kind words! We’re thrilled to hear that you had a great stay with us and that our staff made you feel safe and well taken care of during the stormy weather. It's wonderful to know that you enjoyed the breakfast and found the kitchenette convenient for your needs. We truly appreciate you choosing to stay with us, and we can’t wait to welcome you back on your next trip to Nashville!
3.0分
家庭亲子
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Shower was gross with mold in the corners. The shelving it’s that were above the sink were gross looked like they haven’t been clean in a while. Found some Tom and Jerry loony toons pajamas in one of the drawers from someone that stayed before. The stove look like it hadn’t been cleaned in years. Staff was friendly though.
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酒店回复: Thank you for taking the time to share your feedback. We're truly sorry to hear about the cleanliness issues you encountered during your stay—that's not the standard we aim to uphold. We appreciate you pointing them out, and we’re addressing each concern with our housekeeping team to ensure it doesn’t happen again.That said, we’re glad to hear our staff made a positive impression. Friendly service is something we pride ourselves on, and we’re happy it showed during your visit.We hope you’ll consider giving us another chance in the future—we’d love the opportunity to provide you with a much better experience.
4.0分
家庭亲子
The staff at MainStay couldn’t be nicer. Everyone was ready to help when needed. The facility however was a bit tired and patched up…
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酒店回复: Thank you so much for taking the time to share your feedback. We’re thrilled to hear that our staff made a positive impact during your stay! We truly strive to provide excellent service and are glad to know we succeeded in that regard.We also appreciate your comments regarding the facility. We understand that the condition of the property is important, and we are currently working on plans to update and refresh our spaces to ensure they meet the high standards our guests deserve. We hope to have the opportunity to welcome you back soon and offer an even better experience.Thank you again for your valuable input!
1.0分
商务出差
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Comfy but wouldn't recommend
When my wife made the reservation we were looking for a hotel that offered a kitchen in the room. When we got to the hotel and into the room we found out that the dishwasher didn't work and the dishes provided to the room were dirty.
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酒店回复: Thank you for sharing your feedback! We're so sorry to hear that your experience didn’t meet your expectations. We truly apologize for the issues with the dishwasher and the cleanliness of the dishes. This is certainly not the standard we aim to provide. Our team is looking into this matter to ensure that it doesn’t happen again. We do appreciate you bringing it to our attention and hope you'll consider giving us another chance in the future to provide you with a more pleasant stay.
很棒的酒店，员工很好，很友好。
他们有跳蚤，我住在那里后带着跳蚤蜂巢。而且他们不打扫房间
Would be nice if they brought clean towels every day and pick up trash
Staff were super friendly. Only negative was there were only 2 washers & 2 dryers so it was hard to get to them to wash clothes with the amount of people staying.
The only thing that I didn't like is that there are people hanging out at the front door just sitting around.
The ice machine was down. At breakfast Sunday morning the coffee creamer was not stocked and the attendant was too busy chatting at the front desk to be bothered with restocking. There was a bloody used tampon just laying in the parking lot
It was perfect for our stay. The staff was amazing, friendly, & helpful. The weekend we were there we had some bad weather & the staff was great with sharing the emergency procedures/locations for tornado warnings. Breakfast exceeded my expectations and having the kitchenette was perfect for our needs! Overall, it was a great stay and will be back on our next trip to Nashville!
Shower was gross with mold in the corners. The shelving it’s that were above the sink were gross looked like they haven’t been clean in a while. Found some Tom and Jerry loony toons pajamas in one of the drawers from someone that stayed before. The stove look like it hadn’t been cleaned in years. Staff was friendly though.
The staff at MainStay couldn’t be nicer. Everyone was ready to help when needed. The facility however was a bit tired and patched up…
Comfy but wouldn't recommend
When my wife made the reservation we were looking for a hotel that offered a kitchen in the room. When we got to the hotel and into the room we found out that the dishwasher didn't work and the dishes provided to the room were dirty.