酒店回复: 尊敬的宾客，感谢您分享您的反馈。对于您的体验未能达到我们力求提供的期望，我们深感抱歉。我们深知宁静放松的氛围对宾客至关重要，尤其是在噪音方面。对于您在入住期间遇到的嘈杂音乐以及未能及时回复您的请求，我们深表歉意。您的反馈对我们至关重要，我们一定会与相关团队共同解决噪音问题，确保所有宾客都能在度假村享受愉快的时光。我们也感谢您提及清晨音乐的问题，我们将对此进行改进，以便在未来做出改进。很抱歉您的体验因这些问题而受到影响，希望您能再次给我们机会，为您提供您应得的放松和舒适。此致，总经理，Mario Davalos Grand Lido Negril，Autograph Collection All-Inclusive
5.0分
情侣出游
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酒店小而内敛，服务很专一。柯克和皮奇斯在泳池提供的服务让日子变得更加有趣。所有房间的景色都很棒。房间很大，很干净。酒店重视自由裁量权。令人不满意的一点是蒙特哥湾机场的 Club MoBay 预订确认，该服务据称视预订时的供应情况而定，但客人没有收到任何类型的确认。我们在抵达和离开时通过电子邮件和 WhatsApp 多次收取此费用。管家服务可能更高效，虽然非常友好，但有时让我们反应迟钝。我肯定会回到这家酒店。
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酒店回复: Dear marcelas844, Thank you for sharing your wonderful feedback! We’re delighted to hear that you enjoyed your stay and appreciated the exclusive services provided by our team, especially Kirk and Peaches at the pool. It’s great to know that you found the rooms to be spacious and clean, and that you enjoyed the stunning views. We apologize for the confusion regarding your Club MoBay reservation and appreciate your suggestions for improvement in that area; we will share this with our third-party provider. Your feedback about the maid service is also valuable, and we will work to ensure more consistent communication. Thank you for your kind words, and we look forward to welcoming you back to our resort in the future. Best regards, Grand Lido Negril, An Autograph Collection All-Inclusive Resort Management Team.
酒店回复: Dear 331rapha_It, Thank you for allowing us to host you and for leaving your feedback. It sounds like you had a great experience at the gym! It's wonderful to hear that the equipment is good and that the gym staff are friendly and helpful. Having yoga and workout classes available throughout the day is definitely a plus. And it's fantastic that there are additional activities on the beach like beach volleyball and fitness contests. Overall, it sounds like a fantastic way to stay active and enjoy your time at the resort! Best Wishes, Management Team.
酒店回复: Dear Pathfinder266525, Thank you for choosing Grand Lido Negril for your recent vacation. Our team is pleased to see your comments highlighting the amazing fitness activities with Garrison who delivered exceptional service. It was a pleasure hosting you and we hope to welcome you again. Regards, Grand Lido Negril Management Team.
My husband & I were celebrating our 40th anniversary & booked 6 nights at Grand Lido Negril. This is an all inclusive resort that enables access to 2 additional resorts (Hideaway & the Royalton). Our suite had jetted tub, oversized shower with 2 rainfall shower heads plus hand held. We were assigned 2 butlers (Romaine and Michelle) who were fabulous- checking on us, making dinner reservations & Romaine even decorated our room (see photo). Food was wonderful, all staff was friendly & helpful. Grand Lido is adults only & “clothing optional” so if you’re of age I highly recommend Grand Lido Negril!
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酒店回复: Hello G340VLsusanr, Thank you so much for sharing your wonderful experience with us, and congratulations on your 40th wedding anniversary! We're truly honoured that you chose Grand Lido Negril to celebrate such a meaningful milestone. It’s a joy to hear that you enjoyed the comfort and luxury of your suite, especially the thoughtful amenities. We’re also thrilled to know that Romaine and Michelle helped make your stay extra special, they’ll be delighted to receive your kind words and recognition. We’re so glad you made the most of the all-inclusive experience and had a chance to explore the offerings across Grand Lido, Hideaway, and Royalton. Your kind recommendation means the world to us, and we couldn’t be happier that you found the setting, service, and overall vibe just right for your celebration. We hope to have the pleasure of welcoming you back again in the future. Warmest regards, General Manager, Mario Davalos Grand Lido Negril, An Autograph Collection All-Inclusive
5.0分
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Grand Lido Negril is a great place to celebrate special occasions as a couple. The staff are naturally invested in ensuring you have a good time and always manage to blow my mind each time. Just celebrated my husbands birthday with them and he had the most amazing time. Thanks to Simone, Peaches, Ricardo, Michelle, Kirk and the entire Grand Lido team for always making us feel right at home.
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酒店回复: Hello BoardingPass528445, Thank you so much for your lovely feedback! We’re honored that you chose Grand Lido Negril to celebrate such a special occasion, and it brings us so much joy to hear your husband had an amazing birthday. Simone, Peaches, Ricardo, Michelle, Kirk, and the entire team will be absolutely delighted to know they helped create another unforgettable experience for you both. Your kind words and continued support truly mean the world to us. We can’t wait to welcome you back “home” for many more celebrations and memorable moments together! Warm regards, General Manager, Mario Davalos Grand Lido Negril, An Autograph Collection All-Inclusive
5.0分
情侣出游
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Absolute pampered experience and made wonderful friends. The resort was first class with delicious dining options. Being a guest at grand lido afforded us extra special treatment and a smaller less crowded hotel experience which was very relaxing and refreshing. By the pool, Simone made our stay! Such a kind loving person that took excellent care of us and ensured we all had a wonderful time. She was above and beyond! Big hugs for Simone.
5.0分
情侣出游
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What an amazing time we had!! Simone, Peaches and Captain Kirk made our stay even better with all the fun times during day. The games were a blast, the drinks were delicious except they kept running out of Red Stripe. You would think Management would have learned after the second day. Also, another suggestion, maybe put something down on the decking because it gets very slippery after it rains. A few of us fell and brought home souvenir bruises. The rooms were amazing and our maid made up our room beautifully every day. Our butlers provided extra items we requested and made our dinner reservations when requested. We will definitely he back and hope to be with all our new friends.
非常糟糕的地方。下午时分音乐声一直很大。我们建议泳池附近的酒吧服务员调低音量。他没有回答我。他忽略了我的请求。 Royalton 是一家对预订房间的客人不尊重的酒店。还有一些晚上参加派对的人认为自己在这个世界上是孤独的。这不是一个休息的地方。我不推荐这家酒店。从早上 6:00 开始，我们就被水疗环境音乐唤醒。现在播放音乐还有些早。这是一家派对酒店，非常非常吵闹。
酒店小而内敛，服务很专一。柯克和皮奇斯在泳池提供的服务让日子变得更加有趣。所有房间的景色都很棒。房间很大，很干净。酒店重视自由裁量权。令人不满意的一点是蒙特哥湾机场的 Club MoBay 预订确认，该服务据称视预订时的供应情况而定，但客人没有收到任何类型的确认。我们在抵达和离开时通过电子邮件和 WhatsApp 多次收取此费用。管家服务可能更高效，虽然非常友好，但有时让我们反应迟钝。我肯定会回到这家酒店。
很好的健身房，设备很好，健身房工作人员很友好，提供很好的建议，随时为您服务。全天都有瑜伽和健身课程。营业时间为早上 6 点至晚上 8 点此外，还有沙滩排球和健身比赛等海滩活动。
Jovanne，在健身房，我在他成为一名教练之前就强调过他，他在我参加的瑜伽课和 AQUAFIT 课程中非常灵活。那里所有的工作人员都很棒。我很快就会回来，在岛上呆更长的时间。保持良好的工作。你们都喜欢这里
加里森非常有趣而且独特。这堂课的长度恰到好处，音乐也很棒。我们使用哑铃，我们的手臂和腿感受到了锻炼。我们强烈建议您参加水中有氧运动。
LINDO 瑜伽盛会超级精彩。林德的经验是首屈一指的。我看到了他真正的潜力，他帮助我进行背部伸展、平板支撑、手臂伸展等。我确实相信林德先生的瑜伽盛宴非常棒。
My husband & I were celebrating our 40th anniversary & booked 6 nights at Grand Lido Negril. This is an all inclusive resort that enables access to 2 additional resorts (Hideaway & the Royalton). Our suite had jetted tub, oversized shower with 2 rainfall shower heads plus hand held. We were assigned 2 butlers (Romaine and Michelle) who were fabulous- checking on us, making dinner reservations & Romaine even decorated our room (see photo). Food was wonderful, all staff was friendly & helpful. Grand Lido is adults only & “clothing optional” so if you’re of age I highly recommend Grand Lido Negril!
Grand Lido Negril is a great place to celebrate special occasions as a couple. The staff are naturally invested in ensuring you have a good time and always manage to blow my mind each time. Just celebrated my husbands birthday with them and he had the most amazing time. Thanks to Simone, Peaches, Ricardo, Michelle, Kirk and the entire Grand Lido team for always making us feel right at home.
Absolute pampered experience and made wonderful friends. The resort was first class with delicious dining options. Being a guest at grand lido afforded us extra special treatment and a smaller less crowded hotel experience which was very relaxing and refreshing. By the pool, Simone made our stay! Such a kind loving person that took excellent care of us and ensured we all had a wonderful time. She was above and beyond! Big hugs for Simone.
What an amazing time we had!! Simone, Peaches and Captain Kirk made our stay even better with all the fun times during day. The games were a blast, the drinks were delicious except they kept running out of Red Stripe. You would think Management would have learned after the second day. Also, another suggestion, maybe put something down on the decking because it gets very slippery after it rains. A few of us fell and brought home souvenir bruises. The rooms were amazing and our maid made up our room beautifully every day. Our butlers provided extra items we requested and made our dinner reservations when requested. We will definitely he back and hope to be with all our new friends.