The breaks fast was good! The staff were so nice and let you know of things happening in the town. The hotel was very cozy and clean.
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酒店回复: Thank you so much for your visit and for taking the time to leave a rating! We’re glad to have hosted you and hope to welcome you back again soon.
3.0分
家庭亲子
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The staff was very nice, but it seemed like a lot of them were new or still in training. At check in, I requested that I pay the $150 pet fee with cash and the staff member told me I could pay in cash at check out. Upon checking out I was told that they don’t accept cash that I would have to charge it to the card on file. It was a big inconvenience. Also they had nothing but a small ***** of grass on the side of the building for a pet potty area.
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酒店回复: Thank you for taking the time to share your feedback with us. We’re glad to hear that you found our staff friendly, and we appreciate your patience as some of our newer team members continue their training.We sincerely apologize for the inconvenience regarding the pet fee payment. The conflicting information you received at check-in and check-out should not have happened, and we will be addressing this with our team to ensure clearer communication moving forward.We’re also sorry that our designated pet area did not meet your expectations. While space is limited, we are always looking for ways to improve the experience for our guests traveling with pets.Thank you again for your comments—they help us identify where we can do better. We hope to have another opportunity to welcome you back and provide a smoother stay.
5.0分
家庭亲子
Wow! We will always stay at Elements from now on! Super clean, friendly staff, amazing breakfast! The pool was an every day must for my kids!
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酒店回复: Thank you so much for your visit and for taking the time to leave a rating! We’re glad to have hosted you and hope to welcome you back again soon.
5.0分
家庭亲子
Good breakfast, big rooms, comfortable beds. Really great stay. Would come back.
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酒店回复: Dear Tracy,Thank you for taking the time to share your feedback. We're glad you chose to stay with us and appreciate your review. We hope to welcome you back again soon!Warm regards,
5.0分
其他
We really enjoy the hotel and amenities. The staff at the desk are always very nice and helpful. We are going to continue staying there in thee future.
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酒店回复: Thank you for taking the time to share your feedback. We're glad you chose to stay with us and appreciate your review. We hope to welcome you back again soon!Warm regards,
2.0分
其他
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Housekeeping did not come on the day we needed them to but was knocking on the door on checkout day at 9 am and again at 10:15 am when checkout was 12pm. Hotel is situated in a very weird location road noise is loud.
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酒店回复: Thank you for sharing your feedback with us. We’re very sorry to hear about the inconvenience with housekeeping and the early knocks on your checkout day. This is not the experience we want for our guests, and we will be addressing this with our team to ensure it does not happen again.We also regret that the location and road noise impacted your stay. Please know we are always looking for ways to improve our guest experience, and your comments will help us do so. We hope you’ll consider giving us another chance in the future.
4.0分
家庭亲子
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We liked the breakfast, 24/7 large gym & the lobby area is beautiful. Our room the toilet was malfunctioning and my husband called front desk they said they would send maintenance and no one ever came… my husband was able to fix the toilet himself. There were some people vaping in the elevator at one point. Overall, I would stay here again!
5.0分
家庭亲子
Very nice hotel and lovely room, with kitchenette. Lovely breakfast options. Friendly staff. Convenient parking.
5.0分
家庭亲子
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This hotel is amazing. I’ve been 3 times in the last year and a half. Great property and great staff.
The only negative is that the common areas on the first floor were uncomfortably warm.
5.0分
其他
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The property was very clean, the staff very friendly.
I love that breakfast was made per order and not a buffet, so I knew i was going to get a fresh, hot meal. The atmosphere was relaxing and ambient. The room, the bathroom, the kitchenette... awesome.
The breaks fast was good! The staff were so nice and let you know of things happening in the town. The hotel was very cozy and clean.
The staff was very nice, but it seemed like a lot of them were new or still in training. At check in, I requested that I pay the $150 pet fee with cash and the staff member told me I could pay in cash at check out. Upon checking out I was told that they don’t accept cash that I would have to charge it to the card on file. It was a big inconvenience. Also they had nothing but a small ***** of grass on the side of the building for a pet potty area.
Wow! We will always stay at Elements from now on! Super clean, friendly staff, amazing breakfast! The pool was an every day must for my kids!
Good breakfast, big rooms, comfortable beds. Really great stay. Would come back.
We really enjoy the hotel and amenities. The staff at the desk are always very nice and helpful. We are going to continue staying there in thee future.
Housekeeping did not come on the day we needed them to but was knocking on the door on checkout day at 9 am and again at 10:15 am when checkout was 12pm. Hotel is situated in a very weird location road noise is loud.
We liked the breakfast, 24/7 large gym & the lobby area is beautiful. Our room the toilet was malfunctioning and my husband called front desk they said they would send maintenance and no one ever came… my husband was able to fix the toilet himself. There were some people vaping in the elevator at one point. Overall, I would stay here again!
Very nice hotel and lovely room, with kitchenette. Lovely breakfast options. Friendly staff. Convenient parking.
This hotel is amazing. I’ve been 3 times in the last year and a half. Great property and great staff.
The only negative is that the common areas on the first floor were uncomfortably warm.
The property was very clean, the staff very friendly.
I love that breakfast was made per order and not a buffet, so I knew i was going to get a fresh, hot meal. The atmosphere was relaxing and ambient. The room, the bathroom, the kitchenette... awesome.