酒店回复: Thank you very much for sharing your feedback!We're glad to know that you found the room comfortable, clean, and well-equipped with hot water, and that the breakfast met your expectations. It's also great to hear that our location worked conveniently for your transportation needs.Your comments help us continue to improve and ensure every guest has a positive experience.Warm regards,
酒店回复: Thank you very much for your detailed and thoughtful review!We are truly honored by your kind words and delighted to know that you had such a positive experience at Fairfield by Marriott Medellín Sabaneta. It's wonderful to hear that our service, comfortable rooms, and facilities exceeded your expectations. Our team is committed to delivering warm, guest-focused service, and knowing you felt welcomed and well cared for is incredibly rewarding.We are also happy that you enjoyed the amenities we offer, from the smooth check-in process to our varied dining options and wellness facilities.We look forward to welcoming you back on your next visit to Medellín — whether for business or leisure.
酒店回复: Thank you so much for your wonderful comment!We’re delighted to hear that you enjoyed the service, cleanliness, and the spectacular view from our restaurant. It means a lot to us that you found the hotel suitable for family travel — we’d be honored to welcome you and your loved ones on your next visit to Medellín.
酒店回复: Thank you for your kind comment!We’re glad to know you enjoyed our modern and fully equipped facilities. At Fairfield by Marriott Medellín Sabaneta, we strive to provide a comfortable and convenient experience in every aspect of your stay. We hope to welcome you again soon!
酒店回复: Estimado Huesped, Agradecemos sinceramente que haya tomado el tiempo de compartir su experiencia con nosotros. Lamentamos profundamente los inconvenientes que describe durante su estadía, y entendemos el impacto que estos tuvieron en la percepción de nuestro servicio.Con relación al proceso de check-in y la asignación de habitaciones, reconocemos que se presentaron fallas en la coordinación operativa y ya hemos compartido esta situación con nuestro equipo de recepción y mantenimiento para reforzar los protocolos de preparación y verificación de habitaciones antes de la llegada de nuestros huéspedes.En cuanto a la situación que menciona respecto a los objetos personales, entendemos completamente su malestar. Marriott recomienda el uso de la caja de seguridad en cada habitación para resguardar pertenencias de valor; sin embargo, comprendemos su percepción y hemos escalado su reporte a nuestro departamento de seguridad para una investigación detallada.Respecto a la calidad de los alimentos y el servicio en el restaurante, sus comentarios han sido comunicados al área de alimentos y bebidas para garantizar que no se repitan situaciones como las que describe.Lamentamos sinceramente que su experiencia no haya estado a la altura de sus expectativas ni de los estándares de nuestra marca. Sus comentarios son muy valiosos para ayudarnos a mejorar y reforzar nuestros procesos. Esperamos tener la oportunidad de recibirle nuevamente y demostrarle nuestro verdadero compromiso con la hospitalidad y el servicio Marriott.
酒店回复: Thank you for taking the time to share your feedback with us. It is always a pleasure to welcome back returning guests, and we are sincerely grateful for your continued preference.We’re sorry to hear that your recent experience with our breakfast buffet did not meet the high standard you’ve come to expect from us. We have noted your comments regarding the variety, freshness, and overall quality with great concern. Our goal is to offer a consistently excellent experience; we clearly fell short this time.Please know that we are already reviewing this matter with our culinary and service teams to ensure immediate improvements. Your feedback is not only valued — it’s essential to helping us grow and maintain the quality that distinguishes us.We hope to have the opportunity to welcome you again in the near future and to restore the experience that once made your stays with us memorable.
酒店回复: Thank you very much for your kind words and for rating us 10/10. We are delighted to know that you enjoyed our comfortable rooms, cleanliness, and the professionalism of our team.We appreciate your feedback regarding our kitchen capacity for à la carte orders. We will review this with our restaurant team to improve our service and provide a better dining experience for our guests in the future.We look forward to the pleasure of welcoming you back soon.
酒店房间还不错，大小适宜，卫生很干净，洗澡水热乎，早餐在6层，虽然样式不多，也足够了，出门打车还挺方便的，离老城半小时
麦德林萨瓦内塔万枫酒店是一座位于哥伦比亚麦德林的豪华酒店。酒店以其优质的服务、舒适的客房和精美的设施而闻名。
首先，酒店的服务非常出色。员工们非常友善，始终以客人为中心，能够满足各种需求。无论是入住还是退房，过程都非常顺利，没有任何麻烦。
其次，酒店的客房非常舒适。床铺柔软舒适，让人能够安心入睡。房间内设施齐全，包括电视、空调、Wi-Fi等，提供了极佳的住宿体验。
此外，酒店的设施也非常精美。酒店内有多个餐厅和酒吧，提供各种美食和饮品。此外，酒店还拥有健身房等设施，为客人提供了丰富的娱乐活动。
总的来说，麦德林萨瓦内塔万枫酒店是一座非常出色的酒店，无论是商务还是休闲旅行都非常适合。强烈推荐！
我在酒店住了10天，早餐菜单竟然一成不变。这简直不可思议。他们真的应该每隔几天换换菜单。
服务非常好，酒店也很干净，适合一家人旅游居住！酒店的餐厅可以看到麦德林最美好的风景，希望下次可以带家人一起
这家酒店非常安静，也特别干净。员工都非常友好和乐于助人。餐厅的食物很美味，性价比也很高。酒店就在一个大型购物中心旁边，穿过商场就能走到地铁站。离所有主要景点只有几站路，既方便又能享受到宁静。强烈推荐！
服务非常好，所有员工都非常友好，自助早餐种类丰富又美味，100%推荐！
酒店很新，设施完善
在酒店入住期间，我们遇到了一些不便，严重影响了我们的体验。首先，入住时并非所有房间都已准备好。虽然我们被安排了房间，但不久之后，当我们已经入住时，另一个人也被安排到了同一个房间，这造成了尴尬和混乱的局面。
同一天，我们团队的一位成员不得不换房间，因为他房间的空调坏了，这表明房间维护和准备工作都做得不够。
此外，我们入住期间，把一些屏风留在了房间里，不幸的是，它们被偷了。当我们报告了此事后，酒店唯一的回应是一份声明，称他们不对被盗物品负责，并辩称保险箱就是用来存放物品的。然而，要求一个装满行李的箱子存放在一个小保险箱里，这简直是荒唐，更何况，盗窃行为可能是酒店自己的员工干的，酒店竟然不承担任何责任。
我们立即报告了这种情况，但直到我们离开后才收到任何有效的回复，一周后他们又给我们发了一封电子邮件，重申他们不承担责任。
至于服务质量，我们在那里的四天里，有三天汤都是冷的，服务非常糟糕。
我很荣幸入住贵酒店多次，其中最让我惊喜的莫过于自助早餐——这绝对是一次五星级的体验。
遗憾的是，最近一次入住，我感到非常失望。我觉得这次的早餐比之前的几次都差。种类、新鲜度和整体质量都达不到我的预期。
这真是太遗憾了，因为自助早餐一直是我选择贵酒店的原因之一。
因此，我决定在最近的一次商务旅行中不入住贵酒店。
此致，
Johnathan Torres
酒店经营得非常好，员工友好又专业。房间舒适，酒店所有区域都干净整洁，维护良好。但厨房设施不足，无法同时容纳多人点餐或点单。选择在酒店用餐时请务必注意这一点。