酒店回复: Dear Allan, Thank you for taking the time to share your detailed feedback regarding your recent stay at Zoetry Curacao Resort & Spa. We are delighted to hear that you loved your spacious and comfortable accommodation with the balcony overlooking the pool.Please know that your feedback is taken with the utmost seriousness and we apologize for all inconveniences experienced during your stay.We sincerely hope that your valuable input will indeed serve for us to improve significantly, as you wished. Thank you for bringing these inconveniences to our attention and we hope to have you back for an improved stay.Kind Regards,
酒店回复: Dear Michael,Thank you for sharing your honest feedback about your recent stay at Zoetry Curacao Resort & Spa. We appreciate your candor and the opportunity to address your concerns. We are delighted that you had such a positive experience with our front desk team members and found them welcoming. We will be sure to share your compliments with them. However, we apologize for the inconveniences during your stay. Your feedback on these matters is crucial, and we will be sharing it with our culinary team to explore areas for improvement. We appreciate your feedback on these aspects as well and will take your comments into consideration.We hope that you were still able to enjoy some aspects of your stay, such as the comfortable accommodations and the beautiful surroundings of Curacao. We appreciate your patronage and hope you will consider giving us another opportunity to provide you with the exceptional experience we strive to deliver at Zoetry Curacao Resort & Spa. Sincerely,
5.0分
家庭亲子
原文
翻译提供方：Google
一家非常不错的酒店，员工热情友好。一切都美丽优雅，维护得非常好，周围绿树成荫。食物也很棒。
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酒店回复: Dear Thierry,Thank you for your wonderful review of Zoëtry Curaçao Resort & Spa. We are delighted to hear that your experience with us was nothing short of exceptional.It brings us great joy to know that you appreciated the elegant surroundings, the lush greenery of our resort, and the attention to detail in both our service and upkeep. Your kind words about our friendly team members and the quality of our culinary offerings are truly appreciated.We hope to welcome you back soon for another serene and luxurious escape in paradise.Warmest regards,
酒店回复: Dear Alisha,Thank you for sharing your feedback about your stay at Zoetry Curaçao Resort & Spa.We are delighted to hear that you found our team members to be nice and informative. We strive to provide excellent service, and it's wonderful to know that our team made a positive impression.However, we are concerned and apologize for the inconveniences experienced during your stay.Your feedback is important to us. We will share your comments with the dedicated teams so we can address these areas for improvement.We appreciate you bringing these inconveniences to our attention, as it helps us to enhance the valued guest experience.We hope to have you back in the future for an even better stay.Sincerely,
酒店回复: Dear Justin,Thank you for sharing your feedback on your recent stay at Zoetry Curacao Resort & Spa.We appreciate you bringing these concerns to our attention. It is important for us to maintain consistent and reliable service.We hope that you managed to enjoy other areas of our resort such as our nice pool and Zen atmosphere.We value your feedback and will use it to improve in the futureKind regards,
5.0分
其他
原文
翻译提供方：Google
一切都很美好，简直就是天堂。
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酒店回复: Thank you so much for your amazing review!We are absolutely thrilled to hear you describe Zoetry Curacao Resort & Spa as "wonderful" and "a paradise"! That is truly the highest compliment we could receive.Your wonderful feedback means the world to our entire team.We hope to have the pleasure of welcoming you back to paradise again soon!Kind Regards,
2.0分
家庭亲子
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I chose to stay at Zoetry hoping to have a great experience, however the hotel don’t meet expectations. Staff was definitely catering to white guests more than people of color. Service at “The Bloom” restaurant was terrible. Options are very limited at this resort for food. The plus is there’s access to Dreams & Ilhara via golf cart so you do not have to just stay at Zoetry. There are A LOT of mosquitoes in the rooms, which I’m actually not used to on vacation, I would expect them to be more outside. So bring bug spray if you choose to stay here. Overall I would not stay here again & would not recommend.
1.0分
其他
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The resort itself is beautiful. The experience was poor. Staff is inconsistent in terms of customer service. Some staff would not speak or greet at all, and several members would go out of their way to help white guests (the majority of guests were white) but gave me substandard service as a person of color. This was especially apparent in the restaurant (but not limited to there), where the staff went out of their way to back each other up when they helped white patrons. I had to wait forever for my food, was served on one occasion burned food, and never got backup or any of the flare the white guests got. I go out of my way to be polite and say please and even tipped generously so my treatment was never a question. I wound up leaving breakfast after never being acknowledged. The one exception was someone I believe was a manager who checked on me, especially one day after I never received my room service order.
Also there was no hot water my entire 5-night stay. This is unacceptable and unsanitary. I was offered a different room but it had the same issue. The hot tub and spa also were cold water. Boiler was out. I could not wash my hair and it made my spa treatments miserable. The spa is nice but not a luxury experience. The upsell genie is pointless because appointments are not held and I had to stay on the concierge about scheduling repeatedly what I had reserved. The resort is more concerned about selling vacation packages than the experience. It was a stressful trip.
3.0分
其他
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Food variety could’ve been better it was the same options every single day. Annoying cat that was around everyday during lunch time don’t want a cat around while I’m eating. Hot water was not hot at all during my stay. Didn’t get my welcome bag until the day i left after asking multiple times. Paid for 80 min massage for my wife didn’t get our full 80 mins at all bar tenders was great. They cleaned our room n refreshed our towels 3 times a day.
住宿条件很好，服务很差
我们很喜欢宽敞、舒适的房间，房间还带有一个可以俯瞰泳池的阳台，但是当我们使用这些服务时，我们感觉为客人服务的团队完全缺乏准备和培训。主要是因为我们没能在餐厅吃到一顿像样的饭。服务员缺乏关注、延误、菜单上缺少选项以及完全粗心大意。但一切还没有失去。因为入住这家酒店的人都可以入住附近的其他酒店，所以我们就这么做了，并且度过了愉快的时光。提供优质的服务。我希望这有助于他们进步。
太棒了
这次住宿体验棒极了，经理费尔南多也非常出色。他非常积极主动，乐于助人，致力于让您的住宿体验更加特别。
与我们住过的其他全包式度假村相比，这次体验实在令人失望。
入住
接待处的员工热情周到。说实话，我这辈子从未在任何度假村或酒店享受过如此棒的入住体验。前台员工简直太棒了。
餐饮
第一天的菜品不错，第二天也差不多。但也就到此为止了。我点了班尼迪克蛋，里面的荷包蛋看起来像煮熟的鸡蛋。鱼肉很硬，皮也湿漉漉的。法式洋葱汤里没有硬皮面包，汤里也没有，上面也没有融化的奶酪（或者根本没有奶酪）。味道糟透了。Panera 的法式洋葱汤更好吃。哎哟。我丈夫的海鲜汤里有一只漂浮的虾，味道寡淡。
餐饮服务
上菜很慢，食物和饮料等了很久才上来。晚餐时点的饮料在晚餐上桌后才上来。
泳池/便利设施
泳池很干净，有很多椅子和毛巾。健身房里有几台机器或设备坏了，上面没有任何通知。
VIP服务
200美元的代金券包含几张优惠券，可以用来购买酒窖里的葡萄酒立减10美元，享受一次按摩立减40美元，或者在一次专属餐饮活动中享受60美元的折扣。完全不值得。
一家非常不错的酒店，员工热情友好。一切都美丽优雅，维护得非常好，周围绿树成荫。食物也很棒。
工作人员非常友好，知识渊博。食物不好吃，而且只有两个地方可以吃饭。不得不去梦想餐厅或外出就餐。按摩浴缸不热。
酒店设施。有几天酒水售罄了。深夜酒吧应该在凌晨12点关门，但有一天晚上10点关门，第二天晚上11点关门。
一切都很美好，简直就是天堂。
I chose to stay at Zoetry hoping to have a great experience, however the hotel don’t meet expectations. Staff was definitely catering to white guests more than people of color. Service at “The Bloom” restaurant was terrible. Options are very limited at this resort for food. The plus is there’s access to Dreams & Ilhara via golf cart so you do not have to just stay at Zoetry. There are A LOT of mosquitoes in the rooms, which I’m actually not used to on vacation, I would expect them to be more outside. So bring bug spray if you choose to stay here. Overall I would not stay here again & would not recommend.
The resort itself is beautiful. The experience was poor. Staff is inconsistent in terms of customer service. Some staff would not speak or greet at all, and several members would go out of their way to help white guests (the majority of guests were white) but gave me substandard service as a person of color. This was especially apparent in the restaurant (but not limited to there), where the staff went out of their way to back each other up when they helped white patrons. I had to wait forever for my food, was served on one occasion burned food, and never got backup or any of the flare the white guests got. I go out of my way to be polite and say please and even tipped generously so my treatment was never a question. I wound up leaving breakfast after never being acknowledged. The one exception was someone I believe was a manager who checked on me, especially one day after I never received my room service order.
Also there was no hot water my entire 5-night stay. This is unacceptable and unsanitary. I was offered a different room but it had the same issue. The hot tub and spa also were cold water. Boiler was out. I could not wash my hair and it made my spa treatments miserable. The spa is nice but not a luxury experience. The upsell genie is pointless because appointments are not held and I had to stay on the concierge about scheduling repeatedly what I had reserved. The resort is more concerned about selling vacation packages than the experience. It was a stressful trip.
Food variety could’ve been better it was the same options every single day. Annoying cat that was around everyday during lunch time don’t want a cat around while I’m eating. Hot water was not hot at all during my stay. Didn’t get my welcome bag until the day i left after asking multiple times. Paid for 80 min massage for my wife didn’t get our full 80 mins at all bar tenders was great. They cleaned our room n refreshed our towels 3 times a day.