酒店回复: Dear Kelly,Thank you for sharing your detailed feedback. We are glad you found the location convenient and enjoyed the friendly service and breakfast. However, we are very sorry to hear about the strong smell from the sofa causing discomfort during your stay. Your health and comfort are very important to us, and we will investigate this issue carefully. We appreciate your honesty and hope to improve for future guests. Thank you again for choosing to stay with us.Sincerely, Hotel Manager
酒店回复: Dear Rick,We have taken note of your comments and will review and investigate them further. Please give us some time so that we can verify your claims. We apologize for any inconvenience.Sincerely, Hotel Manager
5.0分
家庭亲子
Very clean. Staff very friendly. Convenient to the Magic House. Felt very safe in the parking lot.
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酒店回复: Dear Michelle,Thank you for your wonderful feedback. We are delighted to hear that you found the hotel very clean, our staff friendly, and the location convenient to the Magic House. It is great to know you felt safe and comfortable during your stay. We look forward to welcoming you back soon.Sincerely, Hotel Manager
5.0分
家庭亲子
Liked the room arrangement and that there was an extra comforter in the room. Everyone was welcoming.
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酒店回复: Dear Judith,Thank you for your kind review. We are delighted to know you liked the room arrangement and appreciated the extra comforter provided. It is also wonderful to hear that our team made you feel welcome throughout your stay. We look forward to hosting you again for another comfortable experience.Sincerely, Hotel Manager
酒店回复: Dear Deborah,Thank you for your wonderful feedback. We are delighted you enjoyed the convenient location, friendly and helpful staff, and comfortable, clean rooms. It is great to know you also appreciated the breakfast. We value your kind words and look forward to welcoming you again for another pleasant stay.Sincerely, Hotel Manager
5.0分
家庭亲子
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This property has live plants everywhere and it is so refreshing!! In the pool area there are potted plants and a shower to rinse off!! You never see that at hotels!
The only negative thing I will bring up is the parking and the outside sitting area. You have to park pretty far from the front (only about 15 spaces up front) There is not much sitting space outside like other Comfort Inn and Suites in the area.
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酒店回复: Dear Jacky,Thank you for your thoughtful review. We are so glad you enjoyed the live plants throughout the property and found the pool area refreshing and unique. It is wonderful to know these details made your stay more enjoyable. We appreciate your note about parking and the limited outdoor seating. Your feedback will be shared with our team as we look for ways to improve. We hope to welcome you back again soon.Sincerely, Hotel Manager
5.0分
其他
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All is good
It was easy to navigate in the area. The facility was in excellent condition. We are on an extended trip and this is the best place we have stayed in.
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酒店回复: Dear Robert,Thank you very much for your stay. We're thrilled to hear that you found the location easy to navigate and the facility in excellent condition. It's great to know that our property has been the best place during your extended trip. We strive to provide a comfortable and enjoyable stay for all our guests, and we’re happy to have met your expectations. We look forward to welcoming you again for another great stay!Sincerely, Hotel Manager
5.0分
情侣出游
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Location was great. Near to restaurants and close to Grant's Farm, where we had an event to attend. I liked that they had complimentary toiletries and other items readily available in an area near the lobby for guests. Included free breakfast was nice with many options (scrambled eggs, sausage, biscuits and gravy, make-your-own waffles, cereal, toast, bagels, pastries, donut holes, coffee, juice, milk, etc.). Staff was friendly and always letting us know to contact them for any reason. Megan at check-in was particularly helpful in answering all my questions. There was lots of parking. I used the fitness room which has some nice equipment and weights and a tv. All-in-all it was a very nice experience.
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酒店回复: Dear Sharon,Thank you so much for your detailed and positive review! It’s wonderful to hear that the location was convenient for your event and that you enjoyed the variety at breakfast. We’re glad Megan and the rest of the staff made your stay even better with their helpfulness and friendliness. It’s great that you had a chance to use the fitness room and found it well-equipped. We truly appreciate you sharing your experience and hope to welcome you back again soon!Sincerely, Hotel Manager
5.0分
家庭亲子
The staff were very attentive. The room was spotless.
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酒店回复: Dear Eric,Thank you for your wonderful review. We are delighted to know you found the room spotless and our staff attentive throughout your stay. Our team takes great pride in providing a clean, comfortable, and welcoming environment. We appreciate your kind words and look forward to hosting you again soon.Sincerely, Hotel Manager
非常非常好的一个酒店very very nice，一走进大堂的门就非常清洁的清香，早餐也是好吃的，服务员相当的友善👍
还行
酒店位于圣路易斯一个安全的区域。开车10-15分钟即可到达所有地方（动物园、市中心、希尔街区、大学城）。服务友好。早餐不错。但我的问题是房间里沙发上喷的消毒剂味道很浓……非常浓烈，让我恶心咳嗽，我不得不用床单和被子把沙发完全盖住，这样才能呼吸顺畅。我经常旅行，从未遇到过这种情况。因此，我不会再住那里了。如果你能忍受那些除臭剂，那就值得一住。
我要退款。有人搞砸了，不是我。
我通过网上取消了这次住宿。说来话长。但他们取消了一个，收到确认后，他们说我有两个预订。什么？不，我没有。所以。所以他们估计会退其中一个的钱。但我想要全额退款。否则我再也不用这家服务了。我也会告诉大家是怎么回事。请大家仔细看看这一切。
Very clean. Staff very friendly. Convenient to the Magic House. Felt very safe in the parking lot.
Liked the room arrangement and that there was an extra comforter in the room. Everyone was welcoming.
Good location & staff
Friendly, helpful staff. Comfortable, clean rooms. Nice breakfast.
This property has live plants everywhere and it is so refreshing!! In the pool area there are potted plants and a shower to rinse off!! You never see that at hotels!
The only negative thing I will bring up is the parking and the outside sitting area. You have to park pretty far from the front (only about 15 spaces up front) There is not much sitting space outside like other Comfort Inn and Suites in the area.
All is good
It was easy to navigate in the area. The facility was in excellent condition. We are on an extended trip and this is the best place we have stayed in.
Location was great. Near to restaurants and close to Grant's Farm, where we had an event to attend. I liked that they had complimentary toiletries and other items readily available in an area near the lobby for guests. Included free breakfast was nice with many options (scrambled eggs, sausage, biscuits and gravy, make-your-own waffles, cereal, toast, bagels, pastries, donut holes, coffee, juice, milk, etc.). Staff was friendly and always letting us know to contact them for any reason. Megan at check-in was particularly helpful in answering all my questions. There was lots of parking. I used the fitness room which has some nice equipment and weights and a tv. All-in-all it was a very nice experience.
The staff were very attentive. The room was spotless.