酒店回复: Dear Guests,Thank you for your fantastic review and for rating us five stars! We’re delighted to hear that you enjoyed our convenient location, well-designed family-friendly accommodations, and high-end kitchen amenities. It’s wonderful to know that the thoughtful touches, like the USB ports, wireless charger, and water dispenser, added to your comfort.Your detailed feedback means a lot to us, and we’re thrilled that you had a pleasant stay. We look forward to welcoming you back for another great experience in the future!Best regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.
1人觉得有用
5.0分
单间公寓,配备 1 张双人床
商务出差
早餐非常不错,房间干净很大
3.5分
单间公寓,配备 1 张双人床
商务出差
硬件不错,但房间竟然不配饮用水,很奇怪
展开
酒店回复: Dear Guest,Thank you for your wonderful feedback. We are pleased to hear that you enjoyed our central location, comfortable beds, and breakfast, as well as the convenient access from the airport. We truly appreciate your recommendation and look forward to welcoming you again.Sincerely,Karolina KashkovarovaGuest Relations Manageribis and Novotel Living Almaty Jetisu.
酒店回复: Dear Guest,Thank you for sharing your feedback.We appreciate your positive comments about our facilities, cleanliness, environment, and service. It’s always encouraging to know our efforts contribute to a comfortable stay.We look forward to welcoming you again in the future.Best regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.
酒店回复: Dear Guest,Thank you for your detailed review and for staying with us. We're glad to hear that you appreciated our decorations and found the overall atmosphere enjoyable. We appreciate your suggestion about adding a painting above the sofa, as we're always looking for ways to enhance our guests' experience.We apologize for the inconvenience caused by the lack of communication between our front desk and floor service, resulting in unnecessary disturbances. This is not the standard of service we strive to provide, and we will address this issue to ensure it doesn’t happen again. We also understand that having to go out to the corridor for water was inconvenient, and we appreciate your understanding.Your feedback is invaluable to us, and we hope to welcome you back for a more seamless and comfortable stay in the future.Best regards,Karolina KashkovarovaGuest relation manager of ibis and Novotel Living Almaty Jetisu
推荐另外一家Novotel City Center,这家所谓生活酒店就是进门有个小餐台,有灶台和微波炉,能做饭。但是房间很小,很紧凑,洗手台,洗澡间,卫生间,床,都像嵌进去的一样。那种空间里真做起饭来,想想满屋的味道都上头。只想简简单单睡个觉的话,隔壁ibis还便宜点
展开
酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We appreciate your honest comparison and understand that our hotel may not have fully met your expectations, particularly in terms of room size and layout. The compact design with built-in amenities is meant to offer a convenient, all-in-one experience, but we understand that it might not suit everyone’s needs, especially for cooking.We’re sorry to hear that the space felt too confined for you, and we appreciate your recommendation of other options like the Novotel City Center or the ibis next door for those with different preferences.Your insights are valuable to us, and we hope to have the opportunity to welcome you back in the future, perhaps in a room that better suits your needs.Best regards,Karolina KashkovarovaGuest relation manager of ibis and Novotel Living Almaty Jetisu.
五星好评的酒店
1. 地理位置好:离步行街走路5分钟,到升天大教堂走路15分钟(大约1.1公里),
2. 适合家庭住:两个卫生间,大床与沙发床之间有一道门,私密空间感好
3. 厨房家电是博世的,有档次,厨具一应俱全,楼道里有饮水机,冷热水都有,方便国人
4. 床头有USB接口,床头桌有无线🛜充电器,方便,
早餐非常不错,房间干净很大
硬件不错,但房间竟然不配饮用水,很奇怪
酒店地理位置绝佳,周围环绕着众多美味餐厅,而且就位于热门购物街上。步行即可到达许多热门景点。房间舒适度还算可以。我很喜欢走廊上设有饮水机,这样我住店期间想喝多少水都可以随时补充。早餐种类丰富,口味也很不错。
酒店的氛围和室内设计都非常棒,员工也很有礼貌且乐于助人。地理位置也极佳,就在市中心,离Arbaat街步行只需短短5分钟。然而,有一个显著的缺点:无法控制房间温度。在我入住的3个晚上里,花费超过600美元,房间温度在下午飙升到32摄氏度。湿度非常大,空调根本无法使房间凉爽下来。即使打开窗户,房间也热得令人难以忍受。酒店员工的解决方案是提供一个台扇,考虑到房费,这显得非常不足。我对这次入住的这个方面感到非常失望。
设施:齐全
卫生:干净
环境:好好
服务:好
阿拉木图诺富特酒店提供了绝佳的住宿体验,房间现代而干净,设施一流,地理位置也十分便利。员工友善周到,确保每位客人都住得舒适。强烈推荐!
软硬件装饰都不错,唯一沙发背景有幅画就更完美了!与ibsi在同一栋,出电梯右转就是它家,生意不错,下午四点才住进去,前台与楼层服务可能沟通不好,住了一晚体验俩次楼层服务员敲门就进,好像不知有人住进和延迟退房,也许个例,水在走廊需要出去打水回来喝。
非常好的酒店,离步行街很近。房间非常干净现代化。有智能家居控制系统。
推荐另外一家Novotel City Center,这家所谓生活酒店就是进门有个小餐台,有灶台和微波炉,能做饭。但是房间很小,很紧凑,洗手台,洗澡间,卫生间,床,都像嵌进去的一样。那种空间里真做起饭来,想想满屋的味道都上头。只想简简单单睡个觉的话,隔壁ibis还便宜点