酒店回复: Dear Guests,Thank you for your fantastic review and for rating us five stars! We’re delighted to hear that you enjoyed our convenient location, well-designed family-friendly accommodations, and high-end kitchen amenities. It’s wonderful to know that the thoughtful touches, like the USB ports, wireless charger, and water dispenser, added to your comfort.Your detailed feedback means a lot to us, and we’re thrilled that you had a pleasant stay. We look forward to welcoming you back for another great experience in the future!Best regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

酒店回复: Dear Guest,Thank you for your wonderful feedback. We are pleased to hear that you enjoyed our central location, comfortable beds, and breakfast, as well as the convenient access from the airport. We truly appreciate your recommendation and look forward to welcoming you again.Sincerely,Karolina KashkovarovaGuest Relations Manageribis and Novotel Living Almaty Jetisu.

酒店回复: 尊敬的 Ainie Amin， 非常感谢您抽出时间与我们分享您的反馈。 我们很高兴听到您喜欢我们优越的地理位置，周围遍布优质餐厅，并且靠近热门景点和购物区。我们也很高兴得知走廊旁的饮水机为您提供了便利，并且您对我们的早餐选择和质量表示赞赏。 我们已记录您对客房舒适度的评价，并将继续努力提升宾客的整体体验。 我们非常感谢您的好评，并希望在不久的将来再次欢迎您入住宜必思阿拉木图酒店！ 此致， Karolina Kashkovarova 宜必思和诺富特阿拉木图杰蒂苏生活酒店的客户关系经理。

酒店回复: 尊敬的古普塔先生： 感谢您的详细反馈。我们很高兴听到您对酒店的氛围、室内装潢、礼貌的员工以及靠近阿尔巴特街的便利位置表示赞赏。 对于您在入住期间因室温和缺乏适当的温度调节而造成的不便，我们深表歉意。我们理解这给您带来的不便，尤其是考虑到您入住的时间和费用。提供的临时解决方案显然不够完善，我们很遗憾这影响了您的整体体验。 请放心，我们已将您的意见反馈给相关团队，并正在采取措施解决此问题。我们感谢您的意见，并希望未来有机会为您提供更舒适的住宿体验。 此致， 卡罗琳娜·卡什科瓦罗娃 (Karolina Kashkovarova) 宜必思和诺富特阿拉木图杰蒂苏生活酒店的客户关系经理。

酒店回复: Dear Guest,Thank you for sharing your feedback.We appreciate your positive comments about our facilities, cleanliness, environment, and service. It’s always encouraging to know our efforts contribute to a comfortable stay.We look forward to welcoming you again in the future.Best regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

酒店回复: 尊敬的 N Lau 女士： 感谢您亲切而周到的评价。 我们衷心感谢您对我们现代化客房、设施和便利位置的认可。听到我们团队的友好和周到为您带来了美好的体验，我们也倍感欣慰。 您的推荐对我们意义重大，期待您下次光临阿拉木图时再次光临。 此致， Karolina Kashkovarova 宜必思和诺富特阿拉木图生活酒店的客户关系经理。

酒店回复: Dear Guest,Thank you for your detailed review and for staying with us. We're glad to hear that you appreciated our decorations and found the overall atmosphere enjoyable. We appreciate your suggestion about adding a painting above the sofa, as we're always looking for ways to enhance our guests' experience.We apologize for the inconvenience caused by the lack of communication between our front desk and floor service, resulting in unnecessary disturbances. This is not the standard of service we strive to provide, and we will address this issue to ensure it doesn’t happen again. We also understand that having to go out to the corridor for water was inconvenient, and we appreciate your understanding.Your feedback is invaluable to us, and we hope to welcome you back for a more seamless and comfortable stay in the future.Best regards,Karolina KashkovarovaGuest relation manager of ibis and Novotel Living Almaty Jetisu

酒店回复: 尊敬的 Igor Olegovich： 感谢您的好评！我们很高兴听到您入住愉快，并对我们靠近步行街的便利位置以及客房的整洁和现代设计表示赞赏。 很高兴您喜欢智能家居控制系统——我们始终致力于通过现代化设施提升宾客体验。 期待您下次光临！ 此致， Karolina Kashkovarova 宜必思和诺富特阿拉木图杰蒂苏生活酒店的客户关系经理。

酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We appreciate your honest comparison and understand that our hotel may not have fully met your expectations, particularly in terms of room size and layout. The compact design with built-in amenities is meant to offer a convenient, all-in-one experience, but we understand that it might not suit everyone’s needs, especially for cooking.We’re sorry to hear that the space felt too confined for you, and we appreciate your recommendation of other options like the Novotel City Center or the ibis next door for those with different preferences.Your insights are valuable to us, and we hope to have the opportunity to welcome you back in the future, perhaps in a room that better suits your needs.Best regards,Karolina KashkovarovaGuest relation manager of ibis and Novotel Living Almaty Jetisu.