酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your detailed feedback.We’re glad to hear that you found our rooms spacious and clean, and that you appreciated our convenient location in Phuket Town with nearby 7-Eleven, massage shops, and coffee cafés.Regarding dining options, while there are local eateries around the hotel, we understand that some guests prefer to visit Phuket Old Town for a wider variety of restaurants. We appreciate your note about transportation costs, and our team is always happy to assist in recommending options to help make travel easier.Thank you as well for mentioning our check-in time and facilities. We truly value your feedback about breakfast and will continue working to improve our offerings.We hope to have the opportunity to welcome you again in the future.Warm Regards,Pichayakorn K.Asst.Operations Manager

酒店回复: Dear Valued Guest,Thank you very much for your detailed and wonderful review. We truly appreciate you choosing to stay with us during the Chinese New Year period and understand that room rates can be higher during peak seasons. We are very pleased to hear that you found our service excellent and enjoyed the breakfast.It’s great to know that our convenient location near Central Festival Phuket and NAKA Weekend Market, as well as the 24-hour laundromat and nearby 7-Eleven, added comfort and convenience to your stay. We’re also glad that you appreciated our scheduled shuttle service and easy walking distance to the shopping center.We are especially delighted to hear that you previously enjoyed your stay at Travelodge in Chiang Mai and that you would choose Travelodge again in the future. Your continued trust means a lot to us.We look forward to welcoming you back for another pleasant stay very soon.Warm Regards,Pichayakorn K.Asst.Operations Manager

酒店回复: Dear Mr. Qi Huang,Dear Valued Guest,Thank you for your feedback. We sincerely apologize that the condition of the room did not meet your expectations upon arrival. Cleanliness is extremely important to us, and we truly regret that this occurred.As soon as the issue was reported, our team immediately arranged to move you to another room to ensure your comfort. We always aim to resolve concerns as quickly as possible, and we appreciate your patience while we assisted you.Kindly note that we are a limited-service hotel. Toothbrush and toothpaste are available upon request at the front desk as part of our environmental concept, and slippers are not included in our standard in-room amenities. We apologize if this was not clearly communicated.Thank you again for bringing this matter to our attention. Your feedback is valuable and helps us improve. We hope to have the opportunity to provide you with a much better experience in the future.Warm Regards,Pichayakorn K.Asst.Operations Manager

酒店回复: Dear Value guest,Thank you very much for your kind feedback. We are delighted to hear that you enjoyed the pleasant environment, the convenience of the 7-Eleven located just across the street, our breakfast offerings, and the friendliness of our team. Your comments truly encourage us, and we look forward to welcoming you again in the near future.Warm Regards,Pichayakorn K.Asst.Operations Manager

酒店回复: Dear Valued Guest,Thank you for your kind feedback. We are pleased to hear that you found our hotel to offer good value for money. We truly appreciate your comment and agree that our rates can be even more attractive during the off-season. We look forward to the opportunity to welcome you again in the future.Warm Regards,Pichayakorn K.Asst.OperationsManager

酒店回复: Dear Value Guest,Thank you for sharing your experience. We’re glad you enjoyed our facilities, shuttle service, and the nearby dining options. We truly appreciate your feedback and look forward to welcoming you back.Warm Regards,Pichayakorn K.Asst.Operation Manager

酒店回复: Dear Value Guest,Thank you very much for taking the time to share your feedback. We sincerely regret to learn that your stay did not meet your expectations and that your experience caused dissatisfaction.Regarding room rates, please be kindly informed that our prices during peak season are subject to market demand, local events, and overall occupancy. This approach is in line with pricing practices of other hotels in the surrounding area. Additionally, rates displayed on booking platforms may vary depending on availability, booking time, and promotional conditions set by the platform.With respect to our location, we would like to clarify that detailed information regarding the hotel’s location, nearby facilities, and approximate travel distances is clearly stated on all official websites and booking platforms prior to confirmation, allowing guests to make informed booking decisions.We are truly sorry to hear your comments regarding the room condition and service experience. Please rest assured that your feedback has been shared with the relevant departments for further review and improvement, as guest comfort and service quality are of the utmost importance to us.Once again, we appreciate your valuable feedback. We hope we may have the opportunity to welcome you again in the future and provide you with a more pleasant experience.Warm regards,Natsurang S.(General Manager)

酒店回复: Dear Www.fei,Thank you for sharing your thoughts. We're sorry to hear your stay didn’t fully meet expectations, especially with the booking situation. Still, we’re happy you found value in the gym, breakfast, and cleanliness. Your feedback helps us improve, and we hope to better serve you next time.Warm Regards,Pichayakorn K.(Asst.Operation Manager)

酒店回复: Dear Valued Guest,Thank you very much for sharing your feedback and for highlighting our convenient location.We’re delighted to hear that you enjoyed the quiet room and found our proximity to the pier, 7-Eleven, and Central Phuket convenient for your travel plans. We’re also pleased to know that the check-out arrangement when extending your stay was satisfactory.Regarding the THB 100 difference, we have carefully reviewed our records and can confirm that no additional charges were applied by the hotel. As your reservation was prepaid directly through the online travel agency at the time of booking, any final charge details or adjustments would be reflected on the agency’s booking statement.Thank you once again for your valuable comments. We truly appreciate your feedback and look forward to the opportunity of welcoming you back in the future.Warm Regards,Pichayakorn K.Asst.Operation Manager

酒店回复: 尊敬的 Hong Poh Chai： 非常感谢您抽出时间与我们分享您的入住体验！我们很高兴听到您喜欢我们便利的地理位置并享受了舒适的住宿。很高兴您喜欢这里宁静的氛围，并觉得房间干净整洁，床铺舒适。我们注意到了您对早餐的反馈——我们一直在努力改进。希望很快再次欢迎您光临！ 此致， Pichayakorn K. （助理运营经理）