酒店回复: Dear Valued Guest,Thank you very much for your continued support and for sharing such a kind and detailed review.We’re truly delighted to know that you’ve had multiple pleasant stays with us and that you appreciate our modern facilities, cleanliness, convenient location, and the service provided by our team.Your satisfaction is our greatest reward, and your feedback motivates us to continue delivering exceptional experiences to all our guests.We look forward to welcoming you back again soon.Warm regards,Fraser Residence Hanoi
酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your detailed feedback. We are truly sorry to hear about the difficulties you faced regarding transportation and communication during your stay.Our residence is located near the golf course area, offering a peaceful environment ideal for relaxation, though we understand it may be less convenient for guests who wish to travel frequently to the city center. Our team is always available to assist with arranging transportation, and we will ensure better communication and support in the future.We also appreciate your comments about the booking experience, and we’ll continue to review our procedures to improve guest satisfaction.Thank you once again for your valuable feedback. We hope to have another opportunity to welcome you back and provide you with a smoother and more enjoyable stay.Warm regards,Fraser Residence Hanoi
5.0分
行政一室房
商务出差
酒店房间非常棒，一室一厅，足有70平方，酒店虽然不在闹市区，但是旁边有个小公园，非常新，可以晨跑
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酒店回复: Dear Guest,Thank you for sharing your experience. We are thrilled to hear that you enjoyed your spacious one-bedroom apartment and appreciated the nearby park for your morning runs. We are glad that our property’s new facilities contributed to a comfortable stay, even though we are slightly away from the city center.We look forward to welcoming you back on your next visit.Warm regards,Fraser Residence Hanoi
酒店回复: Dear Valued Guest,Thank you for your feedback and valuable suggestion. We understand your concern regarding the location. For your next stay, our Front Desk and Concierge team will be happy to assist you with transportation and route guidance in advance to help save time and make your travel more convenient.We truly appreciate your choice to stay with us and look forward to welcoming you back soon.Warm regards,Fraser Residence Hanoi
酒店回复: Dear Valued Guest,Thank you very much for staying with us and for sharing your feedback. We’re delighted to know that you had a pleasant overall experience and appreciated our spacious lobby, large room, and cleanliness. We look forward to welcoming you back for another enjoyable stay soon.Warm regards,Fraser Residence Hanoi
酒店回复: Dear Valued Guest,Thank you for your feedback. We are truly sorry to hear that your stay did not meet your expectations. We sincerely apologize for the cleanliness and service issues you encountered, and we are taking immediate steps to review and improve our standards.Your comments regarding room hygiene, amenities, and bottled water policy have been shared with our management team for further action. Guest satisfaction is very important to us, and we regret any inconvenience caused.We appreciate your feedback and hope for the opportunity to welcome you back with an improved experience.Best regards,Fraser Residence Hanoi
设施：设施很新，应该是刚装修不久的一家酒店，已经多次入住了，各方面都很满意。
卫生：卫生条件很好
环境：周边还算可以，吃饭逛街
服务：服务挺不错的
这家酒店的高尔夫球场确实非常方便，对于球友来说是一大亮点。但作为携程标注的“华人优享酒店”，实际体验却令人非常失望。
最让人困扰的是交通问题。酒店位置偏僻，河内市区常用的打车软件Grab在这里完全无法使用。前台告知需要下载另一个软件，但那个软件只能用非中国区的苹果ID下载。即便费尽周折下载了，国内手机号也无法完成注册。我们原本参加朋友婚礼，前几天有朋友安排接送，所以没意识到问题。婚礼结束后我们续住了两天，结果续住完想打车去附近吃饭时，才发现根本出不去——酒店答应可以帮叫车去餐馆，但网上查的餐馆很多是小摊贩，不一定营业，而且去了之后很可能没有车回来，感觉就像被“困”在了酒店。酒店离河内市区有一个小时车程，完全失去了出行自由。
我们向前台反复说明困难，希望能协调退掉续住，但对方态度冷淡，只说“已预订的酒店不能退”。前台英语沟通也很困难，最后我们只能重新预订了市区的酒店，请朋友帮忙叫车离开，白白损失了1600元房费。
携程将这家酒店标注为“华人优享”，但实际上对华人游客极不友好，交通与沟通都存在巨大障碍。建议大家慎重选择，避免像我们一样陷入被动。
酒店房间非常棒，一室一厅，足有70平方，酒店虽然不在闹市区，但是旁边有个小公园，非常新，可以晨跑
还行，我对河内不熟悉，位置还是离我办事的地方稍微远了一点，建议做好location的功课，打车确实便宜，但是堵车耽误时间
第一次住这个酒店，连续住了几天，整体体验还是可以的。酒店大堂比较宽敞，房间挺大的，屋内卫生整洁，设施相对齐全。
房间又大又干净，出乎我的意料。以后来河内都会选择住这里。
酒店设施很新，也超级干净。就是位置离市中心有点远，单程通勤大概要30-40分钟。
酒店房间很棒，员工也非常友好。但如果你是游客，这里离市中心非常远——单程大约需要35-40分钟，而且在高峰时段堵车会更严重。如果你不介意这一点，我百分之百推荐，特别是带着家人出行的话——房间非常宽敞，一尘不染，感觉就像住在家里一样！
早餐很棒，选择很多，每天都有美味的面条。
这次在河内预定了这个酒店让我很失望，并且共同出行的同伴也都在持续的抱怨。
作为一个常年全世界各地出差的工作者，已经很久没有住过服务体验如此差的酒店:
1. 卫生不过关，床单有毛发，地拖不干净光脚走路会很明显的灰尘感。
大部分毛巾有发霉的味道，怎么换都有......
2. 不主动额外地提供室内拖鞋。
3. 我很不理解的是，这个价位的酒店甚至会告知你每天只有2瓶免费的矿泉水不可额外领取。
不建议选择这个酒店，有这个酒店的价格预算如果你是度假的话可以选择更加高档的度假酒店，价格不会有太大差异
如果是差旅可以选择其他知名连锁酒店，卫生以及服务都会比较好。