酒店回复: Dear Daria, Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay and appreciated the atmosphere, cleanliness, and private setting. Our team takes great pride in providing excellent service, and your compliments mean a lot to us. We look forward to the opportunity to welcome you back in the future!
Room was wrong room from what I booked. Didn’t have room available and downgraded me. Gave no compensation
5.0分
情侣出游
Property was beautiful and the staff very nice. Having the beach there, was amazing. Restaurant was good, and the drinks too!
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酒店回复: Dear Michael, Thank you for your perfect 10/10 rating and wonderful feedback! We’re delighted to hear that you enjoyed our beautiful property, attentive team, and beach, as well as your experiences at our restaurant and bar. Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back soon for another exceptional stay!
5.0分
情侣出游
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The room we reserved on Orbitz was NOT AT ALL what we were presented, in description and images. We were promised (images and descriptions) a penthouse king room with a private plunge pool, kitchen, large rooftop deck and other amenities. What we were presented was a very small room with a king bed and small balcony with no other amenities. Presented with the screenshots and images, including the ability to still reserve the room we thought we were getting, the hotel and concierge exceeded our expectations, moving us to a suite that exceeded our expectations and the resort continued to exceed expectations for the rest of our stay. This is a first class resort in a spectacular location, with a staff trained to anticipate and accommodate guest needs.
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酒店回复: Dear Stephen, Thank you for your perfect 10/10 rating and for sharing your experience! We sincerely apologize for the initial room discrepancy, but we’re thrilled our team was able to accommodate you in a suite that exceeded your expectations. We're delighted to hear that you enjoyed your stay and the attentive service from our staff. We hope to have the pleasure of welcoming you back soon for another exceptional experience!
5.0分
情侣出游
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My husband and I stayed at the St. Regis Bermuda for our honeymoon and it was honestly the trip of a lifetime. The second we pulled up, we felt like we were in paradise. The hotel is absolutely gorgeous—right on the beach with crystal-clear water and soft pink sand. Our room had the most amazing ocean view, and waking up to the sound of the waves every morning was a dream.
The service is what really blew us away. Everyone we met was so warm and friendly—they learned our names, remembered little details, and went out of their way to make everything feel special. We never felt like “just another guest.” They even surprised us with little honeymoon touches in the room that made us feel so celebrated.
We loved the food, too. Breakfast at Lina was fresh and delicious every day, and dinner at BLT Steakhouse was one of the best meals of our whole trip. We also had plenty of poolside cocktails and beachside snacks—the bartenders and servers were always happy to recommend something fun to try.
Most of our days were spent relaxing by the infinity pools, walking the beach, and exploring the island on scooters (which was such a fun adventure!). Every night we came back to the hotel feeling like we had our own little sanctuary waiting for us.
The St. Regis made our honeymoon everything we dreamed it would be and more. It was the perfect mix of luxury, relaxation, and personal touches that made it feel so special. We’re already talking about coming back for our anniversaries—it’s just
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酒店回复: Dear Morgan, Thank you for your wonderful review of your honeymoon stay at The Residences at The St. Regis Bermuda Resort! We're delighted to hear that you enjoyed our beautiful property, ocean views, dining experiences, and the personalized service from our team. We’re thrilled you also had the opportunity to relax by the pools and explore the beauty of Bermuda. Thank you for choosing The St. Regis Bermuda for such a significant occasion in your life. We’re truly honored to be part of your honeymoon memories and look forward to welcoming you back soon!
4.0分
其他
While the place is great, staff on the phone are not responsive. Service lags
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酒店回复: Dear Chamil, Thank you for sharing your feedback and for your 8/10 rating! We are delighted to hear that you enjoyed our property, and we sincerely apologize for any frustration caused by our phone service and perceived delays. Your comments have been shared with our team, as we are committed to continuously improving every aspect of the guest experience. We hope to have the opportunity to welcome you back to The Residences at The St. Regis Bermuda Resort and provide an experience that fully reflects the standard of excellence we strive for!
这是一家漂亮、干净、私密性极佳的酒店，服务也很棒。我们一定会再来的。
除了健身房，酒店内没有其他设施。为了买果汁、苏打水和零食，不得不步行一英里到镇上。“管家服务”简直是笑话。咖啡迟迟不送。打了好几次电话，他们都没有来帮我们拿行李。就是没来。
但是，酒店位置很好。酒店的日出海滩和隔壁烟草湾的日落海滩是当地一个非常放松的吃喝场所。食物和饮料都很棒。客房服务很棒。海滩服务很棒。高尔夫超级贵，但景色很美。
总的来说，以他们的价格，他们承受不起这么严重的缺陷。
首先我想说的是，这家酒店非常好。食物和员工都很棒，让这次旅行从彻底的灾难变成了一次愉快的旅行。然而，说我对入住体验感到震惊，那是一种严重的轻描淡写。当我到达一家我们特意选择的酒店时，发现它已经被给了别人，这让这次旅行走上了错误的方向。我们选择这个岛屿和酒店是因为我们的三个小孩（都不到 3.5 岁）可以和我们住一个房间，而且还是住在酒店里。有些人在不同的时间睡觉，有些人睡得比其他人好，你明白我的意思。但是当我们被告知，哎呀，很抱歉，那个房间没有了，尽管你明确地有确认，哦，你打了 3 次电话来确认，并在房间里添加东西，是的，说我很沮丧是准确的。酒店的解决方案是，这里有一个两居室，每晚 3,100 美元，加上其他一切，但太糟糕了，我有点不知所措。
房间里可以再多一些便利设施
不得不打电话要拖鞋
来得太早了
工作人员很宠爱我们，食物也很美味！
Room was wrong room from what I booked. Didn’t have room available and downgraded me. Gave no compensation
Property was beautiful and the staff very nice. Having the beach there, was amazing. Restaurant was good, and the drinks too!
The room we reserved on Orbitz was NOT AT ALL what we were presented, in description and images. We were promised (images and descriptions) a penthouse king room with a private plunge pool, kitchen, large rooftop deck and other amenities. What we were presented was a very small room with a king bed and small balcony with no other amenities. Presented with the screenshots and images, including the ability to still reserve the room we thought we were getting, the hotel and concierge exceeded our expectations, moving us to a suite that exceeded our expectations and the resort continued to exceed expectations for the rest of our stay. This is a first class resort in a spectacular location, with a staff trained to anticipate and accommodate guest needs.
My husband and I stayed at the St. Regis Bermuda for our honeymoon and it was honestly the trip of a lifetime. The second we pulled up, we felt like we were in paradise. The hotel is absolutely gorgeous—right on the beach with crystal-clear water and soft pink sand. Our room had the most amazing ocean view, and waking up to the sound of the waves every morning was a dream.
The service is what really blew us away. Everyone we met was so warm and friendly—they learned our names, remembered little details, and went out of their way to make everything feel special. We never felt like “just another guest.” They even surprised us with little honeymoon touches in the room that made us feel so celebrated.
We loved the food, too. Breakfast at Lina was fresh and delicious every day, and dinner at BLT Steakhouse was one of the best meals of our whole trip. We also had plenty of poolside cocktails and beachside snacks—the bartenders and servers were always happy to recommend something fun to try.
Most of our days were spent relaxing by the infinity pools, walking the beach, and exploring the island on scooters (which was such a fun adventure!). Every night we came back to the hotel feeling like we had our own little sanctuary waiting for us.
The St. Regis made our honeymoon everything we dreamed it would be and more. It was the perfect mix of luxury, relaxation, and personal touches that made it feel so special. We’re already talking about coming back for our anniversaries—it’s just
While the place is great, staff on the phone are not responsive. Service lags