酒店回复: Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.
2.0分
其他
No housekeeping, no WiFi, no breakfast, no service of any kind
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酒店回复: We sincerely apologize for the lack of services during your stay—this falls far short of our standards. We will address these issues immediately and would appreciate another opportunity to serve you better in the future.
2.0分
其他
Room was dirty, bathroom was not clean. Was not worth the money they get for the room.
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酒店回复: Thank you for your feedback. I’m sorry to hear that your room and bathroom were not clean during your stay. We strive to provide a high standard of cleanliness, and it’s clear we fell short. Your comments are valuable, and we will address these issues with our team to ensure improvements are made. We appreciate your input and hope you might consider giving us another chance in the future.
1.0分
其他
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This hotel should be shut down. Either they weren't ready for a large amount of people coming this weekend or they didn't care bc even the "better" room we got was filthy.
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酒店回复: We are deeply sorry for the unacceptable conditions you experienced during your stay. This is not the standard we uphold, and we take your feedback extremely seriously. We are urgently addressing these issues with our team to prevent this from happening again. Please reach out to us directly so we can make this right—we value your input and want to restore your trust.
1.0分
其他
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It smells, room was not clean. A man had shaved and hair was all over sink and counter top. Mold all over the bathroom sealing. Carpet so dirty. I’m lucky I had an inhaler with me. I woke up feeling sick because of the air in that room. Town was all booked up and no other rooms left. Staff was nice and gave some off but I have to go through another party because the way I booked.
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酒店回复: Thank you for your feedback. I’m truly sorry to hear about the cleanliness issues you experienced during your stay. This is not the standard we aim to uphold, and I appreciate you bringing these matters to our attention. I’m glad to hear the staff was accommodating, but I understand that this situation was far from ideal. Your health and comfort are important to us, and we will work to address these concerns promptly. If you decide to stay with us again, we hope to provide you with a much better experience.
3.0分
其他
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Stinks and staff will enter room
It’s a two story building and the first floor smells like rotten crab, I told staff about it and they were very aware of nasty smell. When I was in my room staff came into my room twice, very disturbing and shocking that they would just walk in. I would never book this place again
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酒店回复: Thank you for your feedback. I’m truly sorry to hear about the unpleasant smell and the disturbances you experienced during your stay. It's unacceptable for our staff to enter your room without notice, and I appreciate you bringing this to our attention. We will address these issues with our team to ensure they are resolved. Your satisfaction is important to us, and I hope you might consider giving us another chance in the future for a better experience.
1.0分
商务出差
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You have to be destitute to stay
There wasn't an office, I had to ask someone where the office was. It was in the the Super 8 next door. I checked in, looked at the room, gave them back the room keys and drove home. This place has no redeeming qualities. I know the bedding hasn't been changed for a long time.
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酒店回复: Thank you for your feedback. I’m sorry to hear about the confusion regarding the front desk and your overall experience. We share the front desks between our two properties, which can sometimes lead to misunderstandings. I apologize for the condition of the room you encountered; this is not the standard we aim for. Your comments will be addressed with our team to ensure improvements are made. We appreciate you bringing this to our attention, and I hope you might consider giving us another chance in the future for a better experience.
3.0分
其他
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Stay if you’re desperate
We needed a place to stay & this place filled that need. But I wouldn’t rush back to stay there, or recommend anyone else do so either. I wouldn’t walk in the carpet without shoes or sandals on; the carpet in the room & hallway is gross.
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酒店回复: Thank you for your feedback. We’re glad that we could meet your immediate needs, but we’re sorry to hear that the carpet's condition affected your experience. Cleanliness is important to us, and your comments will be addressed with our team. We appreciate your insights and hope to improve for future guests. Thank you for sharing your thoughts!
首先我必须说我之前住过一些廉价酒店，所以我的意见相当合理。我从来没有住过这么荒谬的地方。为我们办理入住手续的那位女士几乎粗鲁无礼。我从一开始就要求入住一间允许携带宠物的房间，所以不明白为什么费用不在我的报价中。我们甚至不能洗澡，因为淋浴是坏的。你们怎么经营这样的地方，浴缸太恶心了，服务员花了一个小时才给我们找到枕头等等
我住在这家速8酒店的一号公寓大楼。前门——本来只能用房卡打开——坏了并且开着。我住的房间前面放着清洁车供晚上使用，电灯开关、墙壁和空调上都涂有填缝剂/密封剂。床底下有食物残渣，床单上有头发，橱柜顶部粘糊糊的，电视坏了。我根本无法入睡或放松。他们给了我另一个房间在大厅里。用稍微干净一点的环境来换取噪音大、效率低的空调、缺少的咖啡壶、布满灰尘的灯和床单。我把露营装备放在床上睡觉。显然，有长期房客住在这里——门上贴着一张没有任何日期的纸条——威胁说管理层可能会进房间四处看看。灯光闪烁；地毯有污渍。让任何人在这样的条件下生活或停留，对温德姆酒店和管理层来说都是一种尴尬。尽管多次询问，但工作人员没有给我经理的姓名或联系信息。
我被送到的第一个房间没有打扫，浴室地板上有脏毛巾，床看起来也没有整理好。第二个房间稍微好一点，但地板上有污渍，但后来我看了看床，床罩上有人类的污渍，真恶心
No housekeeping, no WiFi, no breakfast, no service of any kind
Room was dirty, bathroom was not clean. Was not worth the money they get for the room.
This hotel should be shut down. Either they weren't ready for a large amount of people coming this weekend or they didn't care bc even the "better" room we got was filthy.
It smells, room was not clean. A man had shaved and hair was all over sink and counter top. Mold all over the bathroom sealing. Carpet so dirty. I’m lucky I had an inhaler with me. I woke up feeling sick because of the air in that room. Town was all booked up and no other rooms left. Staff was nice and gave some off but I have to go through another party because the way I booked.
Stinks and staff will enter room
It’s a two story building and the first floor smells like rotten crab, I told staff about it and they were very aware of nasty smell. When I was in my room staff came into my room twice, very disturbing and shocking that they would just walk in. I would never book this place again
You have to be destitute to stay
There wasn't an office, I had to ask someone where the office was. It was in the the Super 8 next door. I checked in, looked at the room, gave them back the room keys and drove home. This place has no redeeming qualities. I know the bedding hasn't been changed for a long time.
Stay if you’re desperate
We needed a place to stay & this place filled that need. But I wouldn’t rush back to stay there, or recommend anyone else do so either. I wouldn’t walk in the carpet without shoes or sandals on; the carpet in the room & hallway is gross.