酒店回复: Thank you for your rating. We appreciate your stay with us and would welcome any additional feedback you may have to help us improve. We hope to have the opportunity to provide a better experience next time.
酒店回复: Thank you for your rating. We appreciate your stay with us and would welcome any additional feedback you may have to help us improve. We hope to have the opportunity to provide a better experience next time.
3.0分
情侣出游
原文
翻译提供方：Google
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押金问题
我入住了海港景套房酒店 (Hotel Harbourview Inn and Suites)，入住三晚。前台坚持要立即从我的信用卡中扣款，并解释说*******通常不这样做。我得到的解释很简单，这是他们的政策，而其他酒店没有这样的规定，而且退房时会立即退款。
不幸的是，我退房时，前台的回复前后矛盾，说退款会在当天晚些时候其他工作人员到岗后发放给我。
在耐心等待了48小时后，我终于需要给酒店发邮件提醒。
我的信用卡账户终于在退房后大约55小时收到了全额押金退款。
除此之外，我在海港景套房酒店的住宿总体还不错。
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the security deposit refund. We understand how frustrating it can be when expectations aren’t met regarding timely refunds, and we truly regret that the process was not as smooth as it should have been.Our team is currently reviewing the procedure to ensure that such delays don’t happen in the future, and we appreciate you bringing this matter to our attention. While we're glad to hear that your stay otherwise was generally okay, we recognize that this situation caused unnecessary stress.We value your business and hope you will consider staying with us again, as we work to improve our service and communication.
酒店回复: Thank you for your rating. We appreciate your stay with us and would welcome any additional feedback you may have to help us improve. We hope to have the opportunity to provide a better experience next time.
酒店回复: Thank you for taking the time to share your feedback. We appreciate your honest review and are glad to hear that you found the rooms clean and our cleaning staff helpful. We’re also happy that you enjoyed our location by the water.We do apologize for the areas where we didn’t meet your expectations. Your comments regarding the air conditioning, bed comfort, and breakfast have been noted, and we will be looking into ways to improve these aspects for our future guests. Additionally, we understand the patio is an important feature, and we’re exploring options to enhance that space to better complement our beautiful location.Thank you again for your feedback, and we hope to welcome you back for a more comfortable and enjoyable stay.
酒店回复: Thank you for your rating. We appreciate your stay with us and would welcome any additional feedback you may have to help us improve. We hope to have the opportunity to provide a better experience next time.
酒店回复: Thank you for your rating. We appreciate your stay with us and would welcome any additional feedback you may have to help us improve. We hope to have the opportunity to provide a better experience next time.
大家不要订这家酒店了，我们下午到酒店，停车场没车，酒店没看到客人，窗户全封闭，房间就在公路边，很吵，散发一股霉味，破败不堪，我们没入住酒店也不肯退款，前台服务员（详见图片可知来自哪里）态度傲慢，我们站着，她坐着和我们说话。详见图片。
还不错
我晚上十点到达，看到几个男人在门廊上猛抽烟。我被安排的第一个房间浴室里有霉菌。第二个房间浴室地板黏糊糊的，毯子也很脏。这两个房间都在一楼。
我要求再次换房，被告知需要30分钟才能打扫干净，而且电视也坏了。我住的第三个房间在一楼，看起来还算干净。毯子和枕头都很薄。整晚都能听到楼上的人吵闹声。
我早上六点退房，问前台能不能帮我解决一下遇到的这些麻烦事。工作人员回答说：“我只是个临时夜班员工，不能给我打折。”
房间：冰箱里装满了食物。有厨房，但没有碗碟、茶壶、水壶……什么都没有。窗户打不开，空调声音很大。
早餐：非常简陋，缺乏爱心，桌子也很脏。
房间的家具感觉像是从学生宿舍搬过来的。走廊里到处都是捕鼠器，有点吓人。早餐种类不多，而且每样东西都得自己摸索。工作人员很友好，但不太乐于助人。
押金问题
我入住了海港景套房酒店 (Hotel Harbourview Inn and Suites)，入住三晚。前台坚持要立即从我的信用卡中扣款，并解释说*******通常不这样做。我得到的解释很简单，这是他们的政策，而其他酒店没有这样的规定，而且退房时会立即退款。
不幸的是，我退房时，前台的回复前后矛盾，说退款会在当天晚些时候其他工作人员到岗后发放给我。
在耐心等待了48小时后，我终于需要给酒店发邮件提醒。
我的信用卡账户终于在退房后大约55小时收到了全额押金退款。
除此之外，我在海港景套房酒店的住宿总体还不错。
酒店需要翻新，后楼梯对于靠海的人来说非常危险和狭窄。从房间根本看不到海景，因为外面有一条走廊通往房间，如果我们拉开窗帘，走廊里走动的每个人都能看到房间。
他们尝试过一些翻新，但有些地方还是不够完善。空调需要改进。床很硬。房间很干净，清洁人员也很棒。餐厅不存在。早餐不太好。位置不错，就在水边，但不能去露台，对氛围没什么帮助。
大厅里有股恶臭，房间里也有同样的情况，而且窗户打不开。房间和厨房里有老鼠，我们被分配到一个新房间，那里也有同样的臭味，但没有老鼠。最好睡在车里。
房间里的沙发床底下全是灰尘和垃圾，而且我入住的房间与我预订的房间不符，前门附近的露台上到处都是烟头。酒店气味难闻。