I’ve stayed at a lot of Clarion hotels, and I like them a lot. The specific one was not up to par. The rooms are kind of dingy. The paint was peeling on the walls. The breakfast in the morning was pretty terrible, cold, hard boiled eggs, this place could use some help.
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酒店回复: Dear Neil, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. Your comfort and satisfaction are very important to us, and we regret that we fell short during your stay. Please know that we take your comments seriously and are already looking into the issues you mentioned to ensure they are addressed promptly. We hope you’ll give us another opportunity to welcome you back and provide you with the quality stay you deserve. Warm regards, Clarion Pointe Dillard
3.0分
其他
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Cons: Trash was over flowing outside the entire stay and was not emptied once. Old hair tie and dust by headboard. Toilet paper holder not secured to wall. Hard to find employee at front desk.
Pros: bed was comfortable, shower was hot with adequate pressure, needs were addressed promptly
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酒店回复: Dear Diana, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. Your comfort and satisfaction are very important to us, and we regret that we fell short during your stay. Please know that we take your comments seriously and are already looking into the issues you mentioned to ensure they are addressed promptly. We hope you’ll give us another opportunity to welcome you back and provide you with the quality stay you deserve. Warm regards, Clarion Pointe Dillard
3.0分
家庭亲子
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At a place like this you have to wonder how long things have been "out of order". The pool wasn't working; the breakfast juice dispenser wasn't working; the charging ports in the room didn't work. We were only there for a night but that seemed to be the theme. Staff was friendly enough. The best part was the shower - it was pretty nice.
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酒店回复: Dear Tim,Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. Your comfort and satisfaction are very important to us, and we regret that we fell short during your stay.Please know that we take your comments seriously and are already looking into the issues you mentioned to ensure they are addressed promptly. We hope you’ll give us another opportunity to welcome you back and provide you with the quality stay you deserve.Warm regards,Clarion Pointe Dillard
1.0分
其他
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I left my jacket in the room and realized when I arrived home. Called hotel immediately and told them I was willing to pay the postage or courier service to have it returned to me. They said they could not do this. Very disappointed with the non existent customer service.
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酒店回复: Dear Keith,Thank you for taking the time to share your feedback. We’re truly sorry to hear about the inconvenience you experienced regarding your jacket. Our team did locate your item and informed you that, unfortunately, there are no postal or courier services available in close proximity to our hotel. Because of this limitation, we are unable to ship lost items directly from our property.During our conversation, you mentioned that you would be able to come by and pick up the jacket; however, we understand that plans can change and that may not have been possible for you. Please know that we still have your item safely stored in our lost and found and will be happy to assist if you wish to arrange for someone to collect it on your behalf.We value all our guests and always strive to provide the best service possible within our operational limitations. We appreciate your understanding and hope to have the opportunity to welcome you back in the future under better circumstances.Sincerely,Clarion Pointe Dillard
3.0分
朋友出游
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Beds were comfortable and the staff were nice. Rooms need some TLC. It looks like they started painting and didn’t finish inside the room and bathroom. Some things were painted but very poorly. They had little tree air fresheners hanging around the hotel and in the room we stayed in. I had to ask for extra towel due to only 2 in the room for 3 people. It was ok for the price. It was close to things in Dillard and the Dillard House!
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酒店回复: Dear Marla,Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. Your comfort and satisfaction are very important to us, and we regret that we fell short during your stay.Please know that we take your comments seriously and are already looking into the issues you mentioned to ensure they are addressed promptly. We hope you’ll give us another opportunity to welcome you back and provide you with the quality stay you deserve.Warm regards,Clarion Pointe Dillard
4.0分
其他
The staff was super nice. The room was clean & the bed was comfortable. Hotel was quiet. The rooms need some updating but I would stay there again.
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酒店回复: Dear Evelyn, Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay and that our team could help make it special. Your appreciation means the world to us, and it's guests like you who make our work so rewarding. We hope to welcome you back soon for another wonderful stay! Warm regards,Clarion Pointe Dillard
环境还不错,对得起这个价格,因为价格还是蛮优惠的,然后嗯前台的可能是印度小哥吧,反正我跟他讲英语他我讲的他听不懂吗?他讲的我也听不懂,整体环境还是比较整洁舒适的然后我看早餐吧,也还是比较丰富的,嗯,不错不错,还是值得推荐的,我是一张超级大床,房间很大
早餐不太好...
环境房间都不怎么样
非常好
I’ve stayed at a lot of Clarion hotels, and I like them a lot. The specific one was not up to par. The rooms are kind of dingy. The paint was peeling on the walls. The breakfast in the morning was pretty terrible, cold, hard boiled eggs, this place could use some help.
Cons: Trash was over flowing outside the entire stay and was not emptied once. Old hair tie and dust by headboard. Toilet paper holder not secured to wall. Hard to find employee at front desk.
Pros: bed was comfortable, shower was hot with adequate pressure, needs were addressed promptly
At a place like this you have to wonder how long things have been "out of order". The pool wasn't working; the breakfast juice dispenser wasn't working; the charging ports in the room didn't work. We were only there for a night but that seemed to be the theme. Staff was friendly enough. The best part was the shower - it was pretty nice.
I left my jacket in the room and realized when I arrived home. Called hotel immediately and told them I was willing to pay the postage or courier service to have it returned to me. They said they could not do this. Very disappointed with the non existent customer service.
Beds were comfortable and the staff were nice. Rooms need some TLC. It looks like they started painting and didn’t finish inside the room and bathroom. Some things were painted but very poorly. They had little tree air fresheners hanging around the hotel and in the room we stayed in. I had to ask for extra towel due to only 2 in the room for 3 people. It was ok for the price. It was close to things in Dillard and the Dillard House!
The staff was super nice. The room was clean & the bed was comfortable. Hotel was quiet. The rooms need some updating but I would stay there again.