酒店回复: Thank you for taking the time to share your feedback with us! We’re glad to hear that your stay was positive overall, and we truly appreciate you choosing our hotel. If there’s ever anything we can do to make your next visit even better, please don’t hesitate to reach out. We look forward to welcoming you back soon!
4.0分
其他
Indianapolis we had to pay twice the on the first night stay because reservations was placed right I
Had to pay extra
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酒店回复: Thank you for sharing your feedback. We’re glad to hear you enjoyed your stay, but we’re sorry for the confusion and inconvenience you experienced at check-in. We appreciate you bringing this to our attention and would be happy to review the reservation details to ensure everything was handled correctly. Please feel free to reach out to us directly so we can assist further.
4.0分
商务出差
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The hotel is very clean and the staff was kind. We were disappointed that the bar and restaurant were closed on a Saturday night. After a long day of Lacrosse, we didn’t want to go out for dinner, but ended up having no choice. Halls were also loud with kids running and yelling.
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酒店回复: Thank you for sharing your feedback. We’re so glad to hear that you found our hotel clean and our team kind — that means a lot to us. We do apologize for the inconvenience of the bar and restaurant being closed during your stay. Unfortunately, one of our team members had a medical emergency that required an unexpected trip to the ER, and we were unable to open as planned. We truly appreciate your understanding in this situation. We also regret the hallway noise and will continue to remind groups and teams to be mindful of other guests.We hope to have the opportunity to welcome you back for a smoother, more relaxing stay next time.
4.0分
其他
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Very clean room. Inviting entrance. Great price. Excellent location for any Grand Park sports visitors. Huge rooms. Friendly staff. Only disappointments were: quite a lot of US-31 traffic noise for east-facing rooms, loud A/C blower, expensive (not free included) breakfast, and stained couch
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酒店回复: Thank you so much for sharing your feedback and for staying with us. We’re delighted to hear you enjoyed our clean and spacious rooms, welcoming entrance, friendly team, and convenient location near Grand Park. It’s wonderful to know these aspects helped make your visit a positive one.I also appreciate you letting us know about the areas that fell short of your expectations. I’m sorry for the traffic and A/C noise, the stain on the couch, and that breakfast did not feel like a good value. Your feedback is extremely helpful, and I will be sharing it with our team so we can address the noise concerns and ensure our furnishings and breakfast offerings meet the standards our guests deserve.Thank you again for your thoughtful comments. We hope to have the opportunity to welcome you back for an even better experience in the future.
4.0分
情侣出游
I think it's an excellent hotel for the price point but 1) the breakfast costs $15/person, and 2) the morning front desk person was glued to his phone.
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酒店回复: Thank you for taking the time to share your feedback. We’re so glad you found our hotel to be an excellent value overall. We do regret to hear that breakfast pricing and your experience at the front desk impacted your stay. Your comments are very important to us, and we’ll be addressing your concerns with our team to ensure we’re providing the attentive service our guests deserve.We truly appreciate your input and hope to have the opportunity to welcome you back again for an even better experience.
1.0分
其他
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Never again
Horrible customer service
Floor was dirty, and I was given a spray bottle and mop to clean it myself
Rooms and hotel were not clean
Did not bring towels when I asked
Charged $40 for one hour later check out
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us. We truly value hearing from our guests, as it helps us identify areas where we can improve.I apologize that your experience did not meet your expectations. I am sorry for the condition of your floor upon arrival and for any confusion when you requested housekeeping. Your comments have been shared with our team to ensure proper follow-up and better communication in the future.Regarding your bar experience, I apologize for any frustration caused by the timing of our closing. We will review our procedures to make sure last-call service is handled consistently and clearly communicated to our guests.On the matter of late checkout, I understand the disappointment in the additional charge. While our property does have a fee for extending checkout, we will take your feedback into consideration as we continually review our guest services.We appreciate your candid comments and will use them as we work to enhance both our service and communication. I do hope you’ll give us another opportunity in the future to provide you with a stay that better reflects the high standards we strive for.
5.0分
其他
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Reviews
My only concern was that is, was noisy. No sound proofing. Bring your earbuds or some earplugs and that’s perfect. I loved having the two rooms and it was the nicest hotel I have stayed at in a long time. Nice lobby with bar and at great price.
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酒店回复: Thank you for your feedback! We're so glad to hear you loved the suite layout and enjoyed your stay overall — especially the lobby and bar area. We appreciate you pointing out the noise concerns; we know how important a good night's rest is. Your tip about bringing earbuds is a great idea, and we’ll definitely take your comments into consideration as we look for ways to improve. We hope to welcome you back soon!
4.0分
情侣出游
Nice room and amenities. Higher price than I preferred. Low water pressure in the shower.
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酒店回复: Thank you for taking the time to share your feedback! We’re glad to hear you enjoyed your room and our amenities. We appreciate your comments regarding pricing and water pressure — we’ll be sure to review this with our team to see how we can improve. We hope to have the opportunity to welcome you back for an even better stay in the future!
5.0分
商务出差
Very comfortable and quiet for an emergency trip. Room clean with nice arrangement of the space.
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酒店回复: Thank you so much for sharing your feedback. We’re glad to hear your room was clean, comfortable, and arranged in a way that worked well for you — especially during an emergency trip. We truly appreciate you choosing Wyndham Westfield, and we hope your next visit is under much better circumstances. If your travels bring you back to the area, we’d be happy to welcome you again.
非常不错的酒店。对于该地区所有的体育赛事来说，这里都是一个绝佳的选择。房间非常干净，设施也很新。唯一的缺点是，无论什么时候都没有热水。
好的
Indianapolis we had to pay twice the on the first night stay because reservations was placed right I
Had to pay extra
The hotel is very clean and the staff was kind. We were disappointed that the bar and restaurant were closed on a Saturday night. After a long day of Lacrosse, we didn’t want to go out for dinner, but ended up having no choice. Halls were also loud with kids running and yelling.
Very clean room. Inviting entrance. Great price. Excellent location for any Grand Park sports visitors. Huge rooms. Friendly staff. Only disappointments were: quite a lot of US-31 traffic noise for east-facing rooms, loud A/C blower, expensive (not free included) breakfast, and stained couch
I think it's an excellent hotel for the price point but 1) the breakfast costs $15/person, and 2) the morning front desk person was glued to his phone.
Never again
Horrible customer service
Floor was dirty, and I was given a spray bottle and mop to clean it myself
Rooms and hotel were not clean
Did not bring towels when I asked
Charged $40 for one hour later check out
Reviews
My only concern was that is, was noisy. No sound proofing. Bring your earbuds or some earplugs and that’s perfect. I loved having the two rooms and it was the nicest hotel I have stayed at in a long time. Nice lobby with bar and at great price.
Nice room and amenities. Higher price than I preferred. Low water pressure in the shower.
Very comfortable and quiet for an emergency trip. Room clean with nice arrangement of the space.