I stayed at this property on Thanksgiving and I was so pleased with everything throughout my stay. Even though it was a holiday, everything was up and running like it was a normal day. We had the kindest man check us in and he was such a delight! After a full day of holiday festivities and an evening movie - I was shocked to return to the hotel to see the same gentleman still working. And still just as delightful as he has been 8 hours earlier. The stay was great but your staff really pushes this place to the next level.
4.0分
家庭亲子
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Breakfast was good! Hotel was very clean. Some things in room weren’t replenished-no tissues, lotion was half empty. They was an item from previous guest under the edge of bed. Overall, it was good.
3.0分
其他
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My review is for the the Orbitz description. The description said the room had handicap railing for the toilet and shower - it had neither, and the toilet was low to the floor. The Fairfield staff upgraded me to an available 'handicap' room which had these things and worked well. I am glad the upgrade was available.
5.0分
其他
Love the location and staff was very nice. Bathroom floor not the cleanest, laundry room was gross, and elwvator not the cleanest.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear you enjoyed our location and that our team made a positive impression. We apologize, however, for the cleanliness concerns you encountered in the bathroom, laundry area, and elevator. Your comments have been shared with our housekeeping team to ensure these areas receive additional attention. We appreciate you bringing this to our attention and hope to welcome you back for an improved experience.
5.0分
家庭亲子
We always stay here when we come to Omaha! So easy, staff is always helpful and nice. Breakfast is great. Overall, great place to stay in Omaha!
3.0分
其他
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Well first room TV didn’t work so we got a different room and that TV also didn’t work so we went to front desk and the guy helps get a different remote after an hour and a half we finally go TV to work not what we wanted we were tired
4.0分
其他
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The only compliant I had of the room was missing facial tissues and carpeted floors. It was spacious, bright, clean, and well stocked with fluffy towels and coffee.
The one thing I would strongly recommend to all hotels allowing dogs is a large fenced exercise area for visitor’s use.
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酒店回复: Thank you for sharing your feedback with us. We’re glad to hear you enjoyed the spaciousness, brightness, and cleanliness of the room, along with the extra touches like fluffy towels and coffee. We apologize for the missing facial tissues and appreciate you pointing that out—we’ll be sure to address it. Your suggestion regarding a fenced exercise area for dogs is an excellent one, and we’ll certainly keep it in mind as we look for ways to enhance our guest and pet-friendly experience. We hope to welcome you back again soon!
2.0分
其他
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I had looked at several different hotels. I picked this one because they had breakfast and waffles. However the food was cold it was just scrambled eggs and sauage. Cold cereals was a choice as well. No waffles either day. We had trouble gettomg on wifi the phone in the room didnt work I needed a pen anyway so went down to front desk. I stood at the front desk for awhile and no one came out so I took a pen out of the pen cup they had and looked at the camera and mouthed i will return it. Had to wait till later that day to catch someone to help with the wifi.
5.0分
其他
Nice hotel, clean, staff nice. Free breakfast buffet was good and well maintained.
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酒店回复: Thank you for your kind words! We’re delighted to hear you enjoyed your stay, found the hotel clean, and appreciated our friendly staff and breakfast buffet. We truly value your feedback and hope to welcome you back again soon!
3.0分
其他
The shower was only warm but the room was beautiful. Construction noise going on
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酒店回复: Thank you for sharing your feedback. We're glad to hear you enjoyed your room and found it beautiful. We apologize for the inconvenience caused by the warm shower and nearby construction noise. Your comments will be shared with our team to ensure these issues are addressed. We appreciate your patience and hope to have the opportunity to provide you with a fully comfortable stay next time.
I stayed at this property on Thanksgiving and I was so pleased with everything throughout my stay. Even though it was a holiday, everything was up and running like it was a normal day. We had the kindest man check us in and he was such a delight! After a full day of holiday festivities and an evening movie - I was shocked to return to the hotel to see the same gentleman still working. And still just as delightful as he has been 8 hours earlier. The stay was great but your staff really pushes this place to the next level.
Breakfast was good! Hotel was very clean. Some things in room weren’t replenished-no tissues, lotion was half empty. They was an item from previous guest under the edge of bed. Overall, it was good.
My review is for the the Orbitz description. The description said the room had handicap railing for the toilet and shower - it had neither, and the toilet was low to the floor. The Fairfield staff upgraded me to an available 'handicap' room which had these things and worked well. I am glad the upgrade was available.
Love the location and staff was very nice. Bathroom floor not the cleanest, laundry room was gross, and elwvator not the cleanest.
We always stay here when we come to Omaha! So easy, staff is always helpful and nice. Breakfast is great. Overall, great place to stay in Omaha!
Well first room TV didn’t work so we got a different room and that TV also didn’t work so we went to front desk and the guy helps get a different remote after an hour and a half we finally go TV to work not what we wanted we were tired
The only compliant I had of the room was missing facial tissues and carpeted floors. It was spacious, bright, clean, and well stocked with fluffy towels and coffee.
The one thing I would strongly recommend to all hotels allowing dogs is a large fenced exercise area for visitor’s use.
I had looked at several different hotels. I picked this one because they had breakfast and waffles. However the food was cold it was just scrambled eggs and sauage. Cold cereals was a choice as well. No waffles either day. We had trouble gettomg on wifi the phone in the room didnt work I needed a pen anyway so went down to front desk. I stood at the front desk for awhile and no one came out so I took a pen out of the pen cup they had and looked at the camera and mouthed i will return it. Had to wait till later that day to catch someone to help with the wifi.
Nice hotel, clean, staff nice. Free breakfast buffet was good and well maintained.
The shower was only warm but the room was beautiful. Construction noise going on