酒店回复: 친애하는 영에게,시간을 내어 Red Roof Inn Chicago - N Aurora/Naperville에서의 경험에 대해 말씀해 주셔서 감사합니다. 고객님께서 즐거운 숙박을 하신 것을 보고 매우 기쁘게 생각하며 10/10점을 받았습니다. 귀하와 같은 긍정적인 고객 피드백은 서비스 품질을 지속적으로 개선하기 위해 노력하는 Red Roof 직원 모두에게 항상 격려가 됩니다.귀하의 리뷰에 다시 한번 감사드립니다. 귀하의 여행으로 인해 귀하가 우리 지역으로 다시 돌아오게 된다면, 앞으로 귀하를 뵙기를 고대하고 있습니다.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
4.0分
商务出差
原文
翻译提供方：Google
边缘通道
5.0分
其他
原文
翻译提供方：Google
出色的
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酒店回复: Dear Jorge,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Chicago - N Aurora/ Naperville. I was happy to read that you had an excellent stay, resulting in a 5/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
5.0分
商务出差
Best relaxsation America and Oregon Whittier proud love you you gotta check in when you have the time safe blessings God bless
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Conference Center Chicago – N Aurora/ Naperville. We are so glad you enjoyed your stay with us and found it to be relaxing. It brightens our day to know we've met your expectations.We hope to continue to provide great experiences for you here at Red Roof. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LeahRed Roof ManagementRediResponse Specialist
4.0分
其他
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Very secluded and safe area to park, yet close to the expressway and easy to get to. Check in was a little different as the front desk associate was remote and on a video machine. Nonetheless the whole process was pretty smooth.
The room overall was pretty spacious, clean, and comfortable. Definitely worth the value. I would definitely stay there again.
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Conference Center Chicago – N Aurora/ Naperville. We're delighted to hear you found our location both secluded and convenient, with easy access to the expressway. It's also great to know that you enjoyed the spaciousness, cleanliness, and comfort of your room. We appreciate your understanding regarding our remote check-in process and are pleased it went smoothly for you.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,JannaRed Roof ManagementRediResponse Specialist
1.0分
其他
I’ve stayed several times at this hotel. The last time I stayed (9-3-25) there were 2 roaches in my room.
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酒店回复: Dear Valued Guest,Thank you for sharing your feedback following your stay at the Red Roof Inn & Conference Center Chicago – N Aurora/ Naperville. We're disappointed to read that your stay fell short of your expectations due to the roaches you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry and I have notified the property of your comments to ensure everything is as it should be. It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. I hope that you will give us the opportunity to provide you with a better experience in the future.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
通过第三方预订网站预订时，房间几乎总是默认为残疾人设施房。以前入住时，我从未遇到过无法更换到同等非残疾人设施房的问题，但这次不同了。唯一的更换方式就是支付额外费用进行“升级”。给所有需要残疾人设施房的客人提个醒，这家红屋顶酒店的残疾人设施房绝对不符合ADA标准（淋浴间太小，没有扶手，也没有可拆卸花洒。浴室里没有台面。也没有可触及的电源插座，除非你跪在地上）。酒店不提供早餐，电视通过FireStick连接，但带宽问题严重（持续缓冲和重启），墙壁极薄（你能听到所有其他房间的声音），没有冰箱，没有微波炉，甚至连冰桶和杯子都没有。
让我烈日下等了1小时，因为他们找不到我的预订信息，而且他们给我的房卡根本用不了，准确地说给了我两张都用不了。
房间里我需要的一切都一应俱全。
服务周到，氛围很好，环境干净又安全，客户服务也很棒。⭐️⭐️⭐️⭐️⭐️
虽然只住了一晚，但我已经很满足了！
边缘通道
出色的
Best relaxsation America and Oregon Whittier proud love you you gotta check in when you have the time safe blessings God bless
Very secluded and safe area to park, yet close to the expressway and easy to get to. Check in was a little different as the front desk associate was remote and on a video machine. Nonetheless the whole process was pretty smooth.
The room overall was pretty spacious, clean, and comfortable. Definitely worth the value. I would definitely stay there again.
I’ve stayed several times at this hotel. The last time I stayed (9-3-25) there were 2 roaches in my room.