Everything was really nice and clean. The staff was friendly and I felt very safe here. The pool and hot tub were fantastic as well.
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酒店回复: Thank you for choosing the AmericInn of Iron River. We are glad you enjoyed your stay and appreciate your feedback! We hope to see you again soon.
1.0分
其他
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Roach
The room we stayed in had a bug issue and the staff member we reported it to hushed us and sent us back to the room came up there with black garbage bags for us to put our belongings into and took the bug with her and asked since it wasn't a bedbug would we want not switch rooms and still had to pay for our bug infested room!! Terrible service and not clean and out dated
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酒店回复: I apologize you felt the front desk staff was rude. When you came down and told her she proceeded to come up to your room with garbage bags in case they were bed bugs. She also came up there with another set of keys for a different room. When she came up there the gentleman showed her the bug. The gentleman said he saw it crawling on the nightstand. She looked at it and said it was not a bed bug. You said you looked it up and it was a roach. She did say she thought there were not any roaches around here because she thought there weren't. She asked if you wanted to still move and you said no. She said are you sure, you said yes. She said if you need anything else to let her know. Again, I apologize you felt she was rude in handling the incident. I did have a conversation with her about the situation. We did get the report back from pest control and nothing was found.
5.0分
情侣出游
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Clean, attractive hotel. Staff was very helpful. Loved the comfy feel and decor of the lobby with the fireplace burning. Breakfast had a variety of choices and food was good.
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酒店回复: Thank you for choosing the AmericInn of Iron River for your lodging needs. We are glad you enjoyed your stay and we appreciate your feedback!! We hope to see you again soon!
5.0分
其他
Breakfast was very good with a new hot item each day. The staff was courteous and jovial.
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酒店回复: Thank you for choosing the AmericInn of Iron River for your lodging needs. We are glad you enjoyed your stay and we appreciate your feedback!! We hope to see you again soon!
4.0分
家庭亲子
People parked where there was not a parking spot which made it very difficult to leave early in the morning.
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酒店回复: Thank you for choosing the AmericInn of Iron River for your lodging needs. We are glad you enjoyed your stay and we appreciate your feedback!! We hope to see you again soon!
3.0分
家庭亲子
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Our room door was not secure. The safety latch was installed incorrectly. The TV remote and instructions were confusing. The staff was very nice and helpful but the facility needs improvement.
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酒店回复: Thank you for choosing the Americinn of Iron River for your lodging needs. We are glad you enjoyed your stay and we appreciate your feedback!! We hope to see you again soon!
5.0分
其他
Favorite hotel
Always a pleasure visiting this AmericInn. This is one of our favorites. Always clean and service is great.
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酒店回复: Thank you for choosing the Americinn of Iron River for your lodging needs. We are glad you enjoyed your stay and we appreciate your feedback!! We hope to see you again soon!
5.0分
家庭亲子
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Only hotel in area honestly a little pricy in my opinion for a standard room .. almost 200 a night is HIGH but since they have the monopoly of the area I guess they are able to charge so much because there is no other place to stay unless you are adding an hour commute into Iron Mountain
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酒店回复: Thank you for choosing the AmericInn of Iron River for your lodging needs. We are glad you enjoyed your stay and we appreciate your feedback!! We hope to see you again soon!
5.0分
其他
The fellow who made breakfast was very nice, and the night lady clerk (evening clerk) was very nice, happy.
The hot tub was nice.
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酒店回复: Thank you for taking the time to answer our survey! we appreciate your positive feedback. We look forward to seeing you again.
5.0分
家庭亲子
The people were friendly and accommodating. The area was nice and they have a great little grocery store in town.
Everything was really nice and clean. The staff was friendly and I felt very safe here. The pool and hot tub were fantastic as well.
Roach
The room we stayed in had a bug issue and the staff member we reported it to hushed us and sent us back to the room came up there with black garbage bags for us to put our belongings into and took the bug with her and asked since it wasn't a bedbug would we want not switch rooms and still had to pay for our bug infested room!! Terrible service and not clean and out dated
Clean, attractive hotel. Staff was very helpful. Loved the comfy feel and decor of the lobby with the fireplace burning. Breakfast had a variety of choices and food was good.
Breakfast was very good with a new hot item each day. The staff was courteous and jovial.
People parked where there was not a parking spot which made it very difficult to leave early in the morning.
Our room door was not secure. The safety latch was installed incorrectly. The TV remote and instructions were confusing. The staff was very nice and helpful but the facility needs improvement.
Favorite hotel
Always a pleasure visiting this AmericInn. This is one of our favorites. Always clean and service is great.
Only hotel in area honestly a little pricy in my opinion for a standard room .. almost 200 a night is HIGH but since they have the monopoly of the area I guess they are able to charge so much because there is no other place to stay unless you are adding an hour commute into Iron Mountain
The fellow who made breakfast was very nice, and the night lady clerk (evening clerk) was very nice, happy.
The hot tub was nice.
The people were friendly and accommodating. The area was nice and they have a great little grocery store in town.