酒店回复: Hello Danny, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Sylacauga and I appreciate your 10/10 score following your stay. We strive to provide our guests with all the comforts of home, so I am so happy that we have exceeded your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Red Roof prioritizes guest satisfaction and relies on your feedback to ensure we deliver a clean, comfortable, and value-driven experience for every guest.Thank you for choosing Red Roof Inn Sylacauga. We hope we have the opportunity to see you again in the future. Sincerely,AnnRed Roof Management RediResponse Specialist
5.0分
家庭亲子
原文
翻译提供方：Google
好的
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酒店回复: Dear Benjamin,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN SYLACAUGA. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
3.0分
家庭亲子
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The room had not been dusted properly in some time. The bedside lamp was covered with dust.
The pillows were flat as pancakes. The soap dispensers in the shower and sink area were either empty or clogged.
Seriously. I WOULD HAVE GIVEN One STAR, but the wife said give two.
NO fresh coffee in the morning. The coffee pump had not been filled.
If you can stay elsewhere I'd highly recommend it.
We will NEVER stay there again
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酒店回复: I am very sorry to hear about the issues you experienced during your recent stay. It is unacceptable that your room was not properly dusted and that the soap dispensers were empty or clogged. I also apologize for the lack of fresh coffee in the morning.
2.0分
其他
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For the adventurous
It’s great that this place exists as an option for the broke. The beds are fine and the A/C was great. I wouldn’t stay there again unless I was still broke, which I will be. There are roaches. My dad found a dead rodent in his room. The shower curtain rod was falling out of the wall and the curtain was mildewed. The door has a deadbolt and that little hotel swing latch. However, the room key cards deactivated every morning and would only work about 1/4 of the time, which was infuriating, and having to go to the front desk several times a day to be asked to be let into my room was annoying as hell. I felt scared when my card wouldn’t work at night. Hotel staff said it was my fault for keeping my card near my phone. Feels slightly unsafe & I piled furniture in front of door at night. Better than sleeping in a car. The TV shows televangelists and reruns of Gomer Pyle MC but most channels don’t have any sound. Better than sleeping in a car.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at the Red Roof Inn Sylacauga. I am very sorry to hear about the issues you experienced during your stay. I understand your frustration with the malfunctioning key cards, the condition of the shower, and the presence of pests. We appreciate your feedback regarding the room's safety and will address the issues you raised immediately.Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,JoeRed Roof ManagementRediResponse Specialist
5.0分
其他
Loved the room best hotel I’ve stayed at in a while and the workers/ managers was really great to me and my mom it’s been really great
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback about your experience at the Red Roof Inn Sylacauga. It's wonderful to hear you loved your room and that our team made your and your mom's stay exceptional. We aim to provide the best experience possible, and your feedback is truly appreciated. We are so glad to hear we are the best hotel you've stayed at in a while!We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve, please contact me below. Sincerely,JMRed Roof Management RediResponse Specialist
1.0分
其他
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Mildew/mold
The outside of the property alone is sketchy! The clerk in the office was fairly nice and accommodating however, she explains that the room floor is a little wet, but all I had to do was open up the door and let it dry out for a few minutes! Upon entering rule was immediately Bombarded by the wreaking smell of mold and mildew! Very underwhelming and I wouldn’t encourage anyone to stay at this place, even if they offered it for free.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Sylacauga. I understand your disappointment with the exterior appearance and the issues you may have encountered with the room, especially the odor. I appreciate your kind words regarding the clerk's service.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
2.0分
其他
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The first room they put us in was so disgusting…filthy bed sheets and pillow cases, bathtub was brown, table was sticky, furniture in the room was ripped and destroyed. when i complained they put us in another room which was much better
酒店很干净，非常适合独自旅行者。
总的来说，这家酒店不错，住得很舒服，安静又平和。
太可怕了！我走进房间时感到一阵恶心。它看起来像个陷阱，闻起来也像个陷阱，真是太可怕了。浴室也很恶心，浴缸里好像有血。
非
好的
The room had not been dusted properly in some time. The bedside lamp was covered with dust.
The pillows were flat as pancakes. The soap dispensers in the shower and sink area were either empty or clogged.
Seriously. I WOULD HAVE GIVEN One STAR, but the wife said give two.
NO fresh coffee in the morning. The coffee pump had not been filled.
If you can stay elsewhere I'd highly recommend it.
We will NEVER stay there again
For the adventurous
It’s great that this place exists as an option for the broke. The beds are fine and the A/C was great. I wouldn’t stay there again unless I was still broke, which I will be. There are roaches. My dad found a dead rodent in his room. The shower curtain rod was falling out of the wall and the curtain was mildewed. The door has a deadbolt and that little hotel swing latch. However, the room key cards deactivated every morning and would only work about 1/4 of the time, which was infuriating, and having to go to the front desk several times a day to be asked to be let into my room was annoying as hell. I felt scared when my card wouldn’t work at night. Hotel staff said it was my fault for keeping my card near my phone. Feels slightly unsafe & I piled furniture in front of door at night. Better than sleeping in a car. The TV shows televangelists and reruns of Gomer Pyle MC but most channels don’t have any sound. Better than sleeping in a car.
Loved the room best hotel I’ve stayed at in a while and the workers/ managers was really great to me and my mom it’s been really great
Mildew/mold
The outside of the property alone is sketchy! The clerk in the office was fairly nice and accommodating however, she explains that the room floor is a little wet, but all I had to do was open up the door and let it dry out for a few minutes! Upon entering rule was immediately Bombarded by the wreaking smell of mold and mildew! Very underwhelming and I wouldn’t encourage anyone to stay at this place, even if they offered it for free.
The first room they put us in was so disgusting…filthy bed sheets and pillow cases, bathtub was brown, table was sticky, furniture in the room was ripped and destroyed. when i complained they put us in another room which was much better