酒店回复: Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the issues you experienced during your stay. We strive to provide a high standard of service and comfort, and it’s concerning to learn that we fell short in your case. We sincerely apologize for the rudeness you encountered and for the discomfort of the bed and noise issues you mentioned. This is not the level of service we aim to provide, and your comments will be addressed with our team to ensure improvements are made. Please feel free to reach out directly to our management team if you’d like to discuss your experience further.

酒店回复: Thank you for sharing your feedback with us. We appreciate your honest review and apologize for the discomfort you experienced with the bed and pillows during your recent stay at our hotel. Ensuring our guests' comfort is a top priority for us, and we regret that we fell short of your expectations in this regard. Please know that your comments have been noted, and we will certainly review the bedding options to ensure they meet the comfort standards our guests expect and deserve. On a positive note, we are glad to hear that you found our hotel to be cute otherwise. We are constantly striving to improve our accommodations and services, and your feedback helps us immensely in this process. We sincerely apologize once again for any inconvenience caused and hope to have the opportunity to welcome you back for a more comfortable stay in the future.

酒店回复: Hi Raha, thank you for taking the time to share your feedback. We're sorry to hear about the issue with the toilet paper holder and that it was not addressed during your stay. This is certainly not the level of service we aim to provide. We also apologize if the hotel did not meet your expectations based on the photos. Your comments are valuable and will help us improve our maintenance and presentation. We hope you'll give us another opportunity to provide a better experience in the future.

酒店回复: Hi Michael, thank you for your feedback! We’re glad to hear you enjoyed our location and found our staff to be nice. We’re sorry to learn that the lighting in your room did not meet your expectations. Your comments about the lack of light near the closet, desk, and in the bathroom are important to us. We’ll definitely look into these issues to improve the comfort and functionality of our rooms. We appreciate your insights and hope to have the opportunity to provide you with a better experience on your next visit.

酒店回复: Thank you for your feedback! We are delighted to hear that you found the room large and comfortable. We appreciate your input regarding the lighting; we understand how important it is to have a well-lit space. We well definitely take your comments into consideration as we look into possible improvements. Your comfort is important to us, and we hope to have the opportunity to better serve you on your next visit.

酒店回复: Gracias por la genial retroalimentación. Esperamos darle la bienvenida nuevamente en el futuro.

酒店回复: Thank you for sharing your feedback with us. We are very sorry to hear about the noise you experienced during your stay on the fifth floor. Your comfort is extremely important to us, and we understand how disruptive this can be.Please rest assured that we are looking into the situation on the sixth floor to prevent similar disturbances in the future. We would love the opportunity to welcome you back and provide a quieter, more relaxing experience. If you decide to return, please feel free to reach out to us directly so we can arrange a room in a location that best suits your comfort.Thank you again for bringing this to our attention.

酒店回复: Thank you for taking the time to share your feedback. We are very sorry to hear about your experience at our 2nd-floor restaurant. Slow service and cold food are unacceptable, and we sincerely apologize that this was your impression. We will be reviewing your comments with our culinary and service teams to ensure food quality and timeliness are improved immediately.We also understand your frustration regarding the limited dining options and the difficulty getting a reservation at our 1st-floor restaurant. We are actively exploring ways to better manage demand and provide a more comfortable, accessible dining experience for all guests.Your feedback is extremely valuable, and we appreciate you bringing these concerns to our attention. We hope you will consider giving us another opportunity to provide the level of service and hospitality you expected and deserve.

酒店回复: Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your time at The Clayton and that our customer service, rooms, and restaurants made such a great impression. We truly appreciate you choosing to stay with us, and we hope to welcome you back the next time you’re in Cherry Creek!