酒店回复: Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the issues you experienced during your stay. We strive to provide a high standard of service and comfort, and it’s concerning to learn that we fell short in your case. We sincerely apologize for the rudeness you encountered and for the discomfort of the bed and noise issues you mentioned. This is not the level of service we aim to provide, and your comments will be addressed with our team to ensure improvements are made. Please feel free to reach out directly to our management team if you’d like to discuss your experience further.

酒店回复: Thank you for sharing your feedback with us. We appreciate your honest review and apologize for the discomfort you experienced with the bed and pillows during your recent stay at our hotel. Ensuring our guests' comfort is a top priority for us, and we regret that we fell short of your expectations in this regard. Please know that your comments have been noted, and we will certainly review the bedding options to ensure they meet the comfort standards our guests expect and deserve. On a positive note, we are glad to hear that you found our hotel to be cute otherwise. We are constantly striving to improve our accommodations and services, and your feedback helps us immensely in this process. We sincerely apologize once again for any inconvenience caused and hope to have the opportunity to welcome you back for a more comfortable stay in the future.

酒店回复: Hi Raha, thank you for taking the time to share your feedback. We're sorry to hear about the issue with the toilet paper holder and that it was not addressed during your stay. This is certainly not the level of service we aim to provide. We also apologize if the hotel did not meet your expectations based on the photos. Your comments are valuable and will help us improve our maintenance and presentation. We hope you'll give us another opportunity to provide a better experience in the future.

酒店回复: Hi Michael, thank you for your feedback! We’re glad to hear you enjoyed our location and found our staff to be nice. We’re sorry to learn that the lighting in your room did not meet your expectations. Your comments about the lack of light near the closet, desk, and in the bathroom are important to us. We’ll definitely look into these issues to improve the comfort and functionality of our rooms. We appreciate your insights and hope to have the opportunity to provide you with a better experience on your next visit.

酒店回复: Thank you for your feedback! We are delighted to hear that you found the room large and comfortable. We appreciate your input regarding the lighting; we understand how important it is to have a well-lit space. We well definitely take your comments into consideration as we look into possible improvements. Your comfort is important to us, and we hope to have the opportunity to better serve you on your next visit.

酒店回复: Thank you for the great feedback. We are very sorry the experience did not deliver. Please know that we take feedback like this serious. Our ultimate goal is to deliver first class service with a first class product.

酒店回复: Gracias por la genial retroalimentación. Esperamos darle la bienvenida nuevamente en el futuro.

酒店回复: Thank you for your wonderful review! We are so glad to hear that you enjoyed your stay and felt the local vibe. We take pride in reflecting the spirit of our surroundings. It is also great to know you appreciated the food options and found our staff to be friendly and welcoming. We truly appreciate your kind words and hope to have the pleasure of welcoming you back soon!

酒店回复: Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay, especially the beautifully designed spaces and the peaceful atmosphere. We appreciate your feedback regarding the check-in process and bar service — we are always looking for ways to improve and will be sure to pass your comments along to our team. It means a lot to know you would choose to stay with us again, and we look forward to welcoming you back in the future!