酒店回复: Dearest Isleia,Thank you for taking the time to leave a review. We appreciate your feedback and are taking looking into the details you have shared. We make sure to use client's valid feedback as consideration on how we can improve our services to better meet expectations. We hope to have the chance of hosting you again soon in an even better experience.
1.0分
商务出差
原文
翻译提供方：Google
房间糟透了，一股烟味。没有窗帘，所以整晚都有光进来，早上更糟。地毯很脏，到处都是垃圾。
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酒店回复: Dear Juan,Your satisfaction is our top priority, and we regret that we did not meet your expectations. We would appreciate the opportunity to learn more about your experience so we can address your concerns.Thank You!
3.0分
其他
原文
翻译提供方：Google
由于空调故障，我们不得不换房间。我们的房间周日没有打扫。
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酒店回复: Dear Antonio,Thank you for your feedback. We're always looking for ways to improve, and your input is valuable.
4.0分
情侣出游
原文
翻译提供方：Google
不错的酒店。就像房间一样，与图片不同，但仍然很好。立即处理任何问题
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酒店回复: Dearest Latosha,We wanted to take a moment to express our sincere gratitude for the great review you left about your recent stay at our hotel. We are absolutely delighted to hear that you had a positive experience, and your kind words have truly brightened our day.Our team works tirelessly to create a warm and welcoming atmosphere, and it brings us immense joy to know that we succeeded in making your stay memorable. Your feedback is invaluable to us, as it not only motivates our staff but also serves as a beacon for continuous improvement.We can't wait to host you again here.
1.0分
其他
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The 1st room smelled disgusting and fresh smoke. 2nd room was disgusting and moldy bathroom. Arrived 1 am after getting 2nd room and settled it was after 2am. Stayed until 7am. Had to check out due to the desperation for a shower before the graduation we flew in for. They refused to refund. Finally agreed to refund
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酒店回复: Dear Guest,We value all our customers and take feedback seriously. We already processed and refunded the charges for the nights you did not stay with us. Sincerely,Management TeamRadisson Schaumburg
4.0分
情侣出游
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The whirlpool was good but jets could be much stronger. The black office chair was very old worn and faded. I told the young man at the front desk, bathroom lock was loose but no one came to repair.
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酒店回复: Dear Guest,Thank you for your feedback. We apologize for the inconvenience and appreciate you bringing these issues to our attention. We'll address them to improve future stays.Best Regards,Radisson Management Team
老酒店了，设备设施都比较陈旧，服务嘛一般化。
性价比很高的酒店，地理位置很好，附近区域也很安全
简单而实用，提供了所有基本的生活设施。
酒店很不错，就是离机场远了
糟糕的服务
我预订了包含早餐的房间，如附图所示，但是当我办理入住手续时，我被告知没有早餐。我感觉被骗了。
房间里没有浴巾和卫生纸。我们问了好几次，都没有人来服务，直到我不得不在酒店前台等着服务员去拿。
房间糟透了，一股烟味。没有窗帘，所以整晚都有光进来，早上更糟。地毯很脏，到处都是垃圾。
由于空调故障，我们不得不换房间。我们的房间周日没有打扫。
不错的酒店。就像房间一样，与图片不同，但仍然很好。立即处理任何问题
The 1st room smelled disgusting and fresh smoke. 2nd room was disgusting and moldy bathroom. Arrived 1 am after getting 2nd room and settled it was after 2am. Stayed until 7am. Had to check out due to the desperation for a shower before the graduation we flew in for. They refused to refund. Finally agreed to refund
The whirlpool was good but jets could be much stronger. The black office chair was very old worn and faded. I told the young man at the front desk, bathroom lock was loose but no one came to repair.