酒店回复: Hola Kelvin! Gracias por tus comentarios. Nos disculpamos sinceramente por el problema de limpieza que encontró en el baño. Tenga en cuenta que nos tomamos en serio estas preocupaciones y estamos comprometidos a mejorar nuestros estándares. Apreciamos sus comentarios y esperamos brindarle una mejor experiencia en el futuro.
3.0分
其他
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When we turned on the heater the smoke detector went off. Told desk and it was fixed. Website advertised queen bed and it was not a queen sized bed. It was very firm as well.
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酒店回复: Thank you for your feedback. We apologize for the confusion regarding the bed size and firmness, as well as the issue with the heater triggering the smoke detector. We appreciate you letting us know, and our team has addressed these concerns to improve future stays.
3.0分
其他
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I’ve stayed at this hotel multiple times and did not have any issues until today. It started when I arrived I noticed the shower had a dirt stain in it. When I notified the person at the front desk he tried to say that it was the outline from the old mat when in reality, it was actually dirty. There also was old tissue stuck to the smoke detector and a small roach on the wall that I noticed while sleeping. Lastly, housekeeping knocked on my door from 10:55-11:00 rushing us to get out of the room. I will never stay again.
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酒店回复: Thank you for sharing your experience. We’re very sorry to hear about the issues you encountered during your stay. Your feedback has been passed to our management team for review.Please contact the hotel directly so we can better understand your concerns and work toward a resolution. We hope to have the opportunity to welcome you back for a much-improved stay.
1.0分
其他
Terrible, dirty and smell , noise…
How come you posted this hotel in your web site…I couldn’t sleep and left 3 in the morning and moved to other hotel…
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酒店回复: Thank you for sharing your feedback. We are very sorry to hear about the issues you experienced with cleanliness, noise, and odors during your stay. Guest comfort and satisfaction are our top priorities, and we regret that your experience did not reflect our standards.Your comments have been shared with our housekeeping and management teams to address these concerns and improve the experience for future guests. We appreciate your input and hope you might consider giving us another opportunity to provide a cleaner, quieter, and more comfortable stay in the future.
3.0分
其他
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The carpet getting off the elevator smelled like pot and pee. the Shower head looked like there was black mildew on it. Tub looked stained. But the room was cool and quiet and the mattress was comfortable. The coffee was terrible in the room but ok in the breakfast. However, the waffles were really good. I added bananas to the batter and it made a really yummy waffle.
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酒店回复: Thank you for sharing your detailed feedback. We’re glad you enjoyed the quiet room, comfortable mattress, and breakfast waffles, but we’re truly sorry for the cleanliness and odor concerns you experienced. These issues have been passed to management for immediate attention.Please don’t hesitate to reach out to us directly if you’d like to discuss further. We hope to welcome you back for a much improved stay.
1.0分
其他
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The front desk guy barely was very short and looked annoyed to be checking us in. He didn'teven mentioned the breakfast info. The room was tiny, the bed was terrible, but not as bad as the shower!
The showerhead was rusty and had no water pressure at all. The towels were not clean. They had some faded black stains.
The room had this musty humid smell to it.
Not staying here again!
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酒店回复: Thank you for sharing your experience with us. We’re sorry to hear about the issues you faced with the room and service, and your feedback has been passed on to management for attention.We truly want to provide a better stay for all our guests and hope you might consider giving us another chance. If you decide to visit again, please don’t hesitate to reach out to us directly so we can assist you personally.
2.0分
其他
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Room was the smallest room I have ever been in and I have been in many.
Also, when I called the hotel to change my reservation, he said he would take care of it and he did not so I had to pay twice..
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酒店回复: Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience with your reservation and the difficulty with room size. This is certainly not the experience we strive to provide, and we will review our reservation process with our team to prevent similar issues in the future.We appreciate your feedback and hope you’ll consider giving us another opportunity to provide a smoother and more comfortable stay next time.
1.0分
其他
Intermet was not secure. WiFi did not work. We left and went to another hotel. They did refund us our money.
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酒店回复: Thank you for your feedback. We’re sorry to hear about the issues you experienced with the WiFi during your stay. Your comments have been shared with our management team for review.For any further concerns, please feel free to contact the hotel directly. We hope to have the opportunity to provide a better experience in the future.
3.0分
其他
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The lady that checked us in and out was supper nice. She asked if we wanted a joining rooms and I said that would be great! We get upstairs and the rooms don’t join up, but we were tired and let it go. My son’s bed had a sheet on the outside of the duvet that had blood stains. I could tell it had been washed and since it was on the outside cover, we just took it off. Breakfast was hard for diabetic that can’t eat cereal or waffles. Boiled eggs and yogurt we be some good options.
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酒店回复: Thank you for taking the time to share your experience. We’re glad to hear our front desk staff provided friendly service and tried to accommodate your request for connecting rooms. However, we sincerely apologize for the issues you encountered with the bedding and the limitations of our breakfast options. Your feedback regarding dietary needs is very helpful, and we will explore ways to offer more inclusive choices, such as boiled eggs and yogurt, for guests with dietary restrictions.We appreciate your honest comments and hope you’ll give us another opportunity in the future to provide a more comfortable and fully satisfying stay.
5.0分
家庭亲子
This was my second stay at this location, last time being in 2021. It's quiet, conveniently located, and affordable. Will definitely stay again.
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酒店回复: Hi Melissa,Thank you for coming back to stay with us — it means a lot! We're so glad you enjoyed the quiet, convenient, and affordable experience again.We look forward to welcoming you back on your next visit!
浴室不干净
When we turned on the heater the smoke detector went off. Told desk and it was fixed. Website advertised queen bed and it was not a queen sized bed. It was very firm as well.
I’ve stayed at this hotel multiple times and did not have any issues until today. It started when I arrived I noticed the shower had a dirt stain in it. When I notified the person at the front desk he tried to say that it was the outline from the old mat when in reality, it was actually dirty. There also was old tissue stuck to the smoke detector and a small roach on the wall that I noticed while sleeping. Lastly, housekeeping knocked on my door from 10:55-11:00 rushing us to get out of the room. I will never stay again.
Terrible, dirty and smell , noise…
How come you posted this hotel in your web site…I couldn’t sleep and left 3 in the morning and moved to other hotel…
The carpet getting off the elevator smelled like pot and pee. the Shower head looked like there was black mildew on it. Tub looked stained. But the room was cool and quiet and the mattress was comfortable. The coffee was terrible in the room but ok in the breakfast. However, the waffles were really good. I added bananas to the batter and it made a really yummy waffle.
The front desk guy barely was very short and looked annoyed to be checking us in. He didn'teven mentioned the breakfast info. The room was tiny, the bed was terrible, but not as bad as the shower!
The showerhead was rusty and had no water pressure at all. The towels were not clean. They had some faded black stains.
The room had this musty humid smell to it.
Not staying here again!
Room was the smallest room I have ever been in and I have been in many.
Also, when I called the hotel to change my reservation, he said he would take care of it and he did not so I had to pay twice..
Intermet was not secure. WiFi did not work. We left and went to another hotel. They did refund us our money.
The lady that checked us in and out was supper nice. She asked if we wanted a joining rooms and I said that would be great! We get upstairs and the rooms don’t join up, but we were tired and let it go. My son’s bed had a sheet on the outside of the duvet that had blood stains. I could tell it had been washed and since it was on the outside cover, we just took it off. Breakfast was hard for diabetic that can’t eat cereal or waffles. Boiled eggs and yogurt we be some good options.
This was my second stay at this location, last time being in 2021. It's quiet, conveniently located, and affordable. Will definitely stay again.