酒店回复: Hola Kelvin! Gracias por tus comentarios. Nos disculpamos sinceramente por el problema de limpieza que encontró en el baño. Tenga en cuenta que nos tomamos en serio estas preocupaciones y estamos comprometidos a mejorar nuestros estándares. Apreciamos sus comentarios y esperamos brindarle una mejor experiencia en el futuro.
4.0分
其他
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Room was clean. Bathroom was clean. Would stay again. I didn't eat the breakfast, but when I went down there, it didn't like there was much other than some bagels and coffee. Maybe I missed if there was more.
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酒店回复: Thank you for your 8/10 rating and for sharing your feedback. We’re glad to hear that your room and bathroom were clean and that you would consider staying with us again.I appreciate your note about the breakfast — while we aim to provide a variety of options, we’ll review the presentation to ensure guests are aware of all offerings. Your comments help us improve the overall experience.We look forward to welcoming you back for another comfortable stay.
3.0分
家庭亲子
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The room wasn’t “dirty” but I have definitely stayed in cleaner rooms. The sheets had stains on them and the towels too, but I could tell they had been washed and the stains didn’t come out. The furniture was peeling up and just didn’t look very good. The lady at the counter was very nice, but it took a little while for her to greet me when I arrived. I do know the ice machine was broken but we did not need it. Also the breakfast was just pre packaged oatmeal and cereal which we were a bit disappointed about. The hotel is okay, I just think I could have stayed somewhere better for the price.
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酒店回复: Thank you for taking the time to share your experience. We’re sorry to hear that the condition of the room and breakfast did not meet your expectations. Your feedback regarding the linens, furniture, and check-in process has been passed to our management team to help us improve.We invite you to contact the hotel directly so we can address your concerns personally. We hope you’ll consider staying with us again, as we’re always striving to provide a much better experience.
5.0分
其他
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For the reasonable cost of the room I can’t really complain. Just needs a fresh appeal to it. Breakfast waffles and coffee were good. Didn’t have scrambled eggs and bacon, sausage, or grits to make a full spread. 😁. Overall good for stay on a budget.
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酒店回复: Thank you for your fantastic 10/10 review! We’re glad to hear that you enjoyed your stay and found value in your room. Your comments regarding the breakfast spread and overall appeal of the hotel have been shared with our team as we continually look for ways to enhance our guests’ experience.We look forward to welcoming you back for another comfortable and enjoyable stay in the future.
5.0分
其他
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The room was clean and comfortable and staff was very courteous and helpful. This hotel is conveniently located with plenty of dining options in the immediate area
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酒店回复: Thank you for your kind words! We’re delighted you found your room comfortable and our staff helpful. It’s great to hear you enjoyed the convenient location and nearby dining options. We look forward to welcoming you back soon!
3.0分
情侣出游
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Staff was friendly and check in/ check out was easy, however there was a general cat pee like smell about the place and if someone decided to smoke it would fill your room with the smell and you aren’t able to get it out. Also the beds are about as stiff as a hard wood floor.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear you found our staff friendly and check-in/check-out easy. We apologize for the issues with odors and the firmness of the beds – your comments have been passed to our management. Please feel free to contact us directly if needed, and we hope to welcome you back for a more comfortable stay in the future.
4.0分
其他
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The place was extremely clean and updated. Nice staff at front desk.
Room was very quiet and my only complaint would be the large space under the door which allowed a fair amount of hallway light to light up the room at night, it also allowed hallway noise to enter
The pool is closed currently with a winter cover, which was a bit disappointing for me.
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酒店回复: Thank you for sharing your detailed feedback. We’re delighted to hear that you enjoyed our clean, updated rooms and appreciated the friendly service from our front desk team. Your comfort matters to us, and we apologize for the light and noise coming through the door gap — we’ll certainly look into ways to minimize that.We also regret that the pool closure during the season affected your experience, and we hope you’ll visit us again once it reopens for the warmer months.
1.0分
其他
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The manager offered the refund. We walked in the room and relaxed on the bed. Once we pulled back the covers it was obvious the sheets were not replaced from the previous guest. I’ll leave it at that.we went straight down and asked for a refund and we’re give one. We spent an extra 130 on top of this hotel cost to stay in a newer hotel.
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酒店回复: We sincerely apologize for the unacceptable experience you had with the cleanliness of your room. This is not the standard we strive to provide. We’re glad our team was able to offer a refund promptly, though we understand the inconvenience caused. Your feedback will be used to prevent issues like this in the future.
3.0分
其他
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When we turned on the heater the smoke detector went off. Told desk and it was fixed. Website advertised queen bed and it was not a queen sized bed. It was very firm as well.
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酒店回复: Thank you for your feedback. We apologize for the confusion regarding the bed size and firmness, as well as the issue with the heater triggering the smoke detector. We appreciate you letting us know, and our team has addressed these concerns to improve future stays.
3.0分
其他
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I’ve stayed at this hotel multiple times and did not have any issues until today. It started when I arrived I noticed the shower had a dirt stain in it. When I notified the person at the front desk he tried to say that it was the outline from the old mat when in reality, it was actually dirty. There also was old tissue stuck to the smoke detector and a small roach on the wall that I noticed while sleeping. Lastly, housekeeping knocked on my door from 10:55-11:00 rushing us to get out of the room. I will never stay again.
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酒店回复: Thank you for sharing your experience. We’re very sorry to hear about the issues you encountered during your stay. Your feedback has been passed to our management team for review.Please contact the hotel directly so we can better understand your concerns and work toward a resolution. We hope to have the opportunity to welcome you back for a much-improved stay.
浴室不干净
Room was clean. Bathroom was clean. Would stay again. I didn't eat the breakfast, but when I went down there, it didn't like there was much other than some bagels and coffee. Maybe I missed if there was more.
The room wasn’t “dirty” but I have definitely stayed in cleaner rooms. The sheets had stains on them and the towels too, but I could tell they had been washed and the stains didn’t come out. The furniture was peeling up and just didn’t look very good. The lady at the counter was very nice, but it took a little while for her to greet me when I arrived. I do know the ice machine was broken but we did not need it. Also the breakfast was just pre packaged oatmeal and cereal which we were a bit disappointed about. The hotel is okay, I just think I could have stayed somewhere better for the price.
For the reasonable cost of the room I can’t really complain. Just needs a fresh appeal to it. Breakfast waffles and coffee were good. Didn’t have scrambled eggs and bacon, sausage, or grits to make a full spread. 😁. Overall good for stay on a budget.
The room was clean and comfortable and staff was very courteous and helpful. This hotel is conveniently located with plenty of dining options in the immediate area
Staff was friendly and check in/ check out was easy, however there was a general cat pee like smell about the place and if someone decided to smoke it would fill your room with the smell and you aren’t able to get it out. Also the beds are about as stiff as a hard wood floor.
The place was extremely clean and updated. Nice staff at front desk.
Room was very quiet and my only complaint would be the large space under the door which allowed a fair amount of hallway light to light up the room at night, it also allowed hallway noise to enter
The pool is closed currently with a winter cover, which was a bit disappointing for me.
The manager offered the refund. We walked in the room and relaxed on the bed. Once we pulled back the covers it was obvious the sheets were not replaced from the previous guest. I’ll leave it at that.we went straight down and asked for a refund and we’re give one. We spent an extra 130 on top of this hotel cost to stay in a newer hotel.
When we turned on the heater the smoke detector went off. Told desk and it was fixed. Website advertised queen bed and it was not a queen sized bed. It was very firm as well.
I’ve stayed at this hotel multiple times and did not have any issues until today. It started when I arrived I noticed the shower had a dirt stain in it. When I notified the person at the front desk he tried to say that it was the outline from the old mat when in reality, it was actually dirty. There also was old tissue stuck to the smoke detector and a small roach on the wall that I noticed while sleeping. Lastly, housekeeping knocked on my door from 10:55-11:00 rushing us to get out of the room. I will never stay again.