酒店回复: Dear Valued guest,Warm greetings from Cross Pattaya Pratamnak.Thank you very much for taking the time to share such a thoughtful and heartwarming review of your recent stay with us. We are truly delighted to know that you found our hotel environment excellent, as well as clean, comfortable, and conducive to a relaxing experience.It is especially rewarding to hear your kind compliments regarding our service. Providing attentive, thoughtful, and personalized care to our guests is at the core of our hospitality, and we are truly pleased that this was reflected throughout your stay.We are particularly grateful for your recognition of our front desk team member. It is wonderful to know that she was patient and dedicated in assisting you, even overcoming language barriers by using a translator to ensure that all your needs were met. This truly reflects the level of care and commitment we strive to deliver to every guest, regardless of circumstances.Your kind words and strong recommendation mean a great deal to our entire team. Most importantly, we are honored to hear that you intend to stay with us again on your next visit. This is the greatest compliment we could receive, and we very much look forward to welcoming you back to Cross Pattaya Pratamnak for another exceptional and memorable stay.Warmest regards,Saruth AnumasGeneral ManagerCross Pattaya Pratamnak
5.0分
精英套房
情侣出游
很不错还有夜床服务 送了眼罩和耳塞（外面的鸟确实吵 就是后知后觉才知道套房是没有海景的😂
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酒店回复: Dear Valued guest, Thank you very much for sharing your thoughtful feedback following your recent stay with us. We are truly pleased to learn that you had an enjoyable experience and that our turndown service, including the small amenities such as the eye mask and earplugs, contributed positively to your comfort and relaxation. These personalized touches are carefully prepared by our team to ensure our guests enjoy a restful and pleasant night’s stay.We also appreciate your understanding regarding the natural surroundings of our peaceful neighborhood. As our hotel is located in the tranquil Pratamnak area, guests are able to experience a calm and relaxing atmosphere close to nature, which occasionally includes the cheerful sounds of local birds. Nevertheless, we continuously look for ways to enhance guest comfort and are glad that the provided amenities were helpful during your stay.Regarding your comment about the suite room view, we sincerely appreciate your feedback. Our room categories are designed with different layouts and perspectives to suit varying guest preferences, and we regret if the room view did not fully meet your expectations. Please be assured that our team would always be delighted to assist in recommending room types with sea views for your future visit, ensuring an experience that perfectly matches your preference.Thank you once again for choosing Cross Pattaya Pratamnak. It would be our great pleasure to welcome you back again in the near future, where we hope to provide you with an even more memorable and seamless five-star hotel experience.Warmest regards,Saruth Anumas General ManagerCross Pattaya Pratamnak
酒店回复: Dear Mr. Mmgggo,Thank you very much for choosing Cross Pattaya Pratamnak for spend your wonderful moment and taking the time to write us a review. We hope to have an opportunity to welcome you back again on your next visit to Pattaya. Kind regards,Garn-Front Office Managerand Cross Pattaya Pratamnak Team
酒店回复: Dear Valued Guest,Thank you for staying at Cross Pattaya Pratamnak and giving us a for 10 scores. Nice to see you enjoy with the overall with a mission to provide great customer service, we take great pride in serving your needs and are delighted to hear about the staff service met your expectations. We look forward to welcoming you back on your next trip to Pattaya. Sincerely, Garn-Front Office Managerand Cross Pattaya Pratamnak team
酒店环境非常好，干净舒适，服务细心周到，特别前台接待小姐姐非常有耐心，帮我我们解决问题，虽然不懂泰语，翻译为我们解决各种问题，必须好评，下次来一定还入住
很不错还有夜床服务 送了眼罩和耳塞（外面的鸟确实吵 就是后知后觉才知道套房是没有海景的😂
我们订了四间房，酒店很好心地给我们免费升级了两间。房间和图片上一样，设施齐全。楼下有台球和乒乓球桌，活动项目很多。早餐很好吃，但因为是点餐式，可能要等比较久或者会漏单。味道很不错。公共区域很安静不吵闹，泳池很漂亮也很干净。如果想去海滩，穿过酒店的咖啡厅，走下一小段楼梯就到了，海滩很美，人也不多。总的来说，一切都很好。
阳台房很大。离芭堤雅海滩区域大概15分钟车程。如果你想放松休闲，这里是个不错的选择。早餐还行，但选择不多。
我特别想提一点的是，我忘了东西在酒店。因为我还在芭堤雅，所以联系酒店让他们送过来。但是酒店收了我200泰铢，我觉得有点太贵了。我还在芭堤雅地区，他们却没有提供免费送还服务，这让我有点吃惊。
景色很棒。但隔音效果不太好。我明明开了“请勿打扰”的开关，希望早上打扫时别按门铃，但还是没用……感觉他们打扫得很认真，但第一天床单上竟然粘着女士假睫毛……我对床单的清洁度表示怀疑。所有员工都很友好。早餐很好。另外，露台上也禁止吸烟，这对于吸烟者来说可能会不太方便。
房间视野很好，设施齐全。泳池很漂亮，建筑设计感十足，拍照很出片。有健身房和水疗中心。步行就能到海滩。酒店对面Kliff餐厅那边的员工都面带笑容，乐于助人。
水疗体验也很棒，正好赶上买一送一的活动就去试了。
步行就能到对面的餐厅用餐，Oxygen餐厅应该很有名，因为人特别多。
酒店就在芭提雅山上，附近都是网红悬崖餐厅，必须得有车出行才方便。酒店比较新，房间也很大，唯一不好的是亲子房没办法看到海景
我们午夜办理入住，当时只有一位前台工作人员和一位门口的保安。我和我的女性朋友两个人，行李很多。我原本期望五星级酒店的保安能提供更多帮助和沟通，但当我们拖着大包小包到达前台时才明白，酒店对员工保护得太好了。我们支付了和白天入住一样的房费，却没有任何人提供帮助。我们拖着行李来到前台，我和娇小的女性朋友不得不自己把行李搬上去。我能理解当时只有一位工作人员，但如果一个五星级酒店有服务意识，至少应该表现出帮助客人的诚意，比如出来帮忙按电梯之类的，而不是站在柜台里看着，尽管当时也没有其他客人。我以前非常赞赏这里的服务，也推荐给朋友和熟人。但这次入住之后，情况可能会有所不同了……至于房间和房间内部，都干净整洁。
房间很棒，性价比高，服务周到，员工热情好客。
酒店环境很好，房间干净整洁，床也很舒服。前台服务热情周到，入住退房都很顺利。地理位置方便，周边吃饭、出行都很方便。整体体验非常满意，下次来还会选择这里！