酒店回复: "Thank you so much! It made our day to hear you had such a wonderful stay. We put a lot of care into making sure our guests have a great experience, and we're thrilled that everything was to your liking. We hope you'll consider staying with us again on your next visit to Atlanta!"Eddie Harris Sr.Assistant General Manager3450 International Blvd Hapeville, GA 30354
酒店回复: Our apologies for the inconvenience. We ensure a smooth and prompt check in with top notch service. Thank you for your feedback and we hope to make it right if you allow us the opportunity to, 3rd party or not.
酒店回复: Our apologies for the inconvenience that this may have caused we do our best to accommodate our guest. We have issued you Hilton Honors points for the trouble. We hope that you can give us another chance to make it right.
5.0分
商务出差
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这很不错，因为它靠近机场。班车只把我送到国内航站楼，这有点令人失望。但住宿干净舒适。早餐特别美味。
2.0分
其他
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该酒店的经理非常粗鲁，根本没有尝试去满足我的需求。
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酒店回复: Sorry about your experience. We do our best to accommodate guest but due to a sold-out hotel we were unable to at the time and provided a full refund to the nonrefundable reservation. We hope that you give us another opportunity to make it right.
5.0分
其他
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房间很大！浴室也有！我爱过！我很惊讶。干净的。舒适。
5.0分
家庭亲子
原文
翻译提供方：Google
出色的
2.0分
家庭亲子
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We had recently stayed at the Embassy suites in Chattanooga, Tennessee, and decided to use the same company when we’ve entered into Atlanta the next night. Unfortunately, our experience was not the same. We were told that there was airport shuttle service around the clock, however when we arrived at 9 PM, we were told that the driver had gone home for the evening. Then when heading up to our room, there was not enough towels for the five of us. We then headed down to the swimming pool where there were still no towels for guests. And we returned to our room at 10pm we called down to guest services and we were told that we would have to come down to get towels as only one person was working for the entire evening.
When I arrived at the front desk, the manager on duty took about 20 minutes, trying to find towels, but could only find one towel and some exercise room hand towels. There are other guests, waiting in line as well frustrated that there were no towels for the entire hotel. The manager on duty was apologetic but for a hotel this size to not have towels is crazy
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酒店回复: Hello, I'm so sorry to hear that your stay with us was not a positive experience. I understand that the something was a major issue, and I sincerely apologize that we did not meet your expectations. I want to assure you that we take your feedback seriously. I have already shared your comments with our team so we can address these issues and prevent them from happening again. Thank you for bringing this to our attention. We hope you'll give us another chance to provide you with the excellent stay we are known for. Best regards, Eddie Harris Sr. Assistant General Manager 3450 International Blvd Hapeville, GA 30354
新酒店，房间又大又干净，床超级大，早餐也很棒。
位置好，设施好，房间也不错。
所有工作人员都无比友善：前台、餐厅（晚餐和早餐）、酒吧（顺便说一句，生日快乐！）、清洁人员、班车等等。
感谢你们所做的一切！
前台接待员态度很差，态度也很粗鲁。她找不到预订单。值班经理被叫来，她摸索了好一会儿，即使把确认邮件给他们俩看了，还是找不到预订单。后来，就像变魔术一样，信息找到了。当然，所有责任都推到*******身上了。
我们房间的空调坏了。我们一家六口，被告知必须安排在两个不同的房间。其中一个房间的空调也坏了，半夜有人试图闯入我们的房间，因为酒店把房间租给了别人，但没有记录我们住在那里。
这很不错，因为它靠近机场。班车只把我送到国内航站楼，这有点令人失望。但住宿干净舒适。早餐特别美味。
该酒店的经理非常粗鲁，根本没有尝试去满足我的需求。
房间很大！浴室也有！我爱过！我很惊讶。干净的。舒适。
出色的
We had recently stayed at the Embassy suites in Chattanooga, Tennessee, and decided to use the same company when we’ve entered into Atlanta the next night. Unfortunately, our experience was not the same. We were told that there was airport shuttle service around the clock, however when we arrived at 9 PM, we were told that the driver had gone home for the evening. Then when heading up to our room, there was not enough towels for the five of us. We then headed down to the swimming pool where there were still no towels for guests. And we returned to our room at 10pm we called down to guest services and we were told that we would have to come down to get towels as only one person was working for the entire evening.
When I arrived at the front desk, the manager on duty took about 20 minutes, trying to find towels, but could only find one towel and some exercise room hand towels. There are other guests, waiting in line as well frustrated that there were no towels for the entire hotel. The manager on duty was apologetic but for a hotel this size to not have towels is crazy