Room was very clean and basic. Was surprised at how basic it was in comparison to other village hotels. Sheets didn’t fit the bed properly so mattress was exposed at the top when you moved the pillows. Lovely food in the restaurant. Staff were friendly.
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酒店回复: Dear Jennifer,Thank you so much for taking the time to review your stay with us, it is greatly appreciated! We sincerely hope that we have the opportunity to welcome you back to Village Hotels in the future. But, until then - take care. Warm regards,Village Bracknell Reception
1.0分
其他
Unclean room, after multiple requests to clean the room staff ignored. Would not recommend staying.
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酒店回复: Dear JamesThank you so much for taking the time to review your stay with us. I apologise profusely for the issues faced. I can assure you that we take all feedback very seriously and I will be passing this on to the relevant department management to ensure that we make the right steps forward to improve. We sincerely hope that we have the opportunity to welcome you back to Village Hotels in the future and give you a better experience. But, in the meantime, take care. Kind Regards,Village Bracknell Reception
1.0分
家庭亲子
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We had an awful night sleep at this hotel, we were placed in a family room above either the gym or workout room as the music did not stop, it was so loud at 1am that I put in earplugs and I could still hear the music and vibrations through the pillow- to make matters worse at 6.15am a class started and the music was turned up even louder, waking both children.
The actual hotel was nice, well maintained and good facilities but we basically paid to not sleep!
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酒店回复: Dear Carmel,Thank you so much for taking the time to review your stay with us. I apologise profusely for the issues faced. I can assure you that we take all feedback very seriously and I will be passing this on to the relevant department management to ensure that we make the right steps forward to improve. We sincerely hope that we have the opportunity to welcome you back to Village Hotels in the future and give you a better experience. But, in the meantime, take care. Kind Regards,Village Bracknell Reception
住得很愉快，我向大家推荐这家酒店。
对于拜访客户来说，位置绝佳。酒店很棒，服务也很好。
酒店房间非常宽敞，装修现代，一切都干净整洁。
然而，这家酒店最大的败笔在于前台。抵达后，你需要通过前台的几台显示器办理入住，但这些显示器都无法正常工作，导致你无法完成入住流程。我们尝试了好几次，最后才找到位于酒店后方的前台，显然前台是作为最后的选择而设立的。而前台接待员的问候语也印证了这一点：“是不是坏了？” 显然，他们并没有提供有效的帮助。即使面对如此敷衍的接待，我们仍然不得不反复输入个人信息，直到那位女士终于忍无可忍，亲自处理。进入房间后，我们通过一个设计精良、简单易用的在线系统点了客房服务。然而，糟糕的是服务本身。我们的餐食等了一个小时二十分钟才送到，而且送来时竟然没有调料和其他必需品。如果酒店员工能够接受更好的客户服务培训，这家酒店的体验将会好得多。
干净整洁，地理位置优越，早餐不错。员工友善，值得推荐。
房间很干净，但是照明很差。
环境整洁，附近有超市及绿化公园，环境很好
主房间没有灯。床头灯也只有一侧。电视旁边还有一盏灯，但是不能同时开水壶和灯。电路状况很糟糕。
浴室没有水龙头，所以所有房间都无法使用镜子。这是我住过的设计最差的房间。我对Village酒店期望更高。我以为他们是个不错的品牌，但这次太失望了。工作人员态度很好，也很乐于助人。
差评
Room was very clean and basic. Was surprised at how basic it was in comparison to other village hotels. Sheets didn’t fit the bed properly so mattress was exposed at the top when you moved the pillows. Lovely food in the restaurant. Staff were friendly.
Unclean room, after multiple requests to clean the room staff ignored. Would not recommend staying.
We had an awful night sleep at this hotel, we were placed in a family room above either the gym or workout room as the music did not stop, it was so loud at 1am that I put in earplugs and I could still hear the music and vibrations through the pillow- to make matters worse at 6.15am a class started and the music was turned up even louder, waking both children.
The actual hotel was nice, well maintained and good facilities but we basically paid to not sleep!