酒店回复: Thank you for your feedback, James. We apologize for the issues you encountered. We understand the importance of amenities like front desk service, clean linens, and Wi-Fi. Your concerns about the kitchen access, slow guest Wi-Fi, and other aspects will be addressed to improve our guest experience. We hope you’ll consider giving us another chance in the future.
酒店回复: Thank you for your feedback, Maxine. We’re glad to hear you enjoyed the furniture and setting. We apologize for the missing water and kitchen amenities not meeting your expectations. We’ll review our listings to ensure they are more accurate. Regarding the Wi-Fi, we’ll look into improving its service.
2.0分
商务出差
原文
翻译提供方：Google
电视坏了五天。我的门锁换了三天。我一直出门时把房间门敞开，以免被锁在外面。
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酒店回复: Hi John, we're truly sorry for the inconvenience you experienced with the TV and door lock. This is far from the standard we aim to provide. Your feedback is important, and we're addressing these issues to ensure a smoother experience for future guests. Thank you for bringing it to our attention.
酒店回复: Thank you for your feedback, Lilia! We’re glad to hear you found the room clean and comfortable. We apologize for the confusion with the door codes and the unexpected entry into your room. We understand how important clear communication is, and we’re working to improve this for future guests. Your concerns are valuable, and we appreciate you bringing them to our attention. We hope to welcome you back for a better experience!
酒店回复: We sincerely apologize for the experience, Ornedys. Your concerns are important to us, and we take this matter seriously. We strive to maintain a smoke-free environment and will investigate this issue further. We understand your frustration and are committed to ensuring future guests have a more pleasant experience. Thank you for bringing this to our attention.
2.0分
其他
原文
翻译提供方：Google
我们入住期间，房间从未被打扫过，我也从未联系任何人要求提供更多的洗发水、护发素等。
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酒店回复: Hi Marcos, thank you for your feedback. We're sorry to hear your room wasn't cleaned during your stay. Housekeeping is typically available before the guests arrival or after their departure, and we regret any inconvenience this may have caused. We’ll use your comments to improve our communication and service.
1.0分
其他
原文
翻译提供方：Google
糟糕的服务。他们把房间弄得一团糟。我根本不推荐那家酒店。糟糕的客户服务。
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酒店回复: Dear Johan, we’re very sorry to hear about your experience. Providing a clean space and responsive service is a priority, and it’s clear we fell short in your case. We appreciate your feedback and will address these concerns with our team to prevent this from happening again.
1.0分
家庭亲子
原文
翻译提供方：Google
他们从来没有帮助过我任何事情
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酒店回复: We're very sorry to hear about your experience, Lesee. We apologize if you felt unsupported during your stay. Your feedback is important, and we’re reviewing what happened to ensure better service moving forward.
房间比照片上看起来要小。预订了两晚，但一半时间WiFi都用不了。冰箱非常小，没有制冰机，也没有免费饮用水。我和我丈夫入住了，他们只给了我们一套浴巾。即使打了几次电话要更多，我们还是不得不等到第二天中午他们才来。考虑到他们收费这么高，这次住宿体验真是糟糕透了。
我们非常喜欢在Arches的住宿。步行范围内有餐厅、杂货店和地铁站。停车场24小时都有工作人员值班。
公寓非常宽敞明亮，浴室配有浴缸。非常适合家庭入住。
我们遇到过一个家庭午夜后在走廊里待了很长时间，他们非常吵闹，但这并不是因为房子本身。
我不喜欢没有前台。没有人来拿干净的床单或毛巾。我们要求加糖和奶精来做咖啡，但没有收到。酒店说有厨房，但我们没有使用。我预订的两间房没有 wifi，所以我们用了客人的 wifi，网速很慢。我不会再来这家酒店了
我被告知会有水……但实际上没有。网上显示有小厨房……但厨房设施不齐全，没有切菜刀等等。有无线网络，但很简陋……无法访问流媒体。家具和环境都很棒。
电视坏了五天。我的门锁换了三天。我一直出门时把房间门敞开，以免被锁在外面。
房间非常干净舒适。我收到一封电子邮件，其中包含一楼入口的自动锁号码，但我不知道房间门的号码，所以我遇到了麻烦。我碰巧和一个住在纽约、会说英语的人在一起，所以我打电话给他们并给了他们电话号码，但我觉得很不方便。
另外，我出去的时候好像有人进来了，我很惊讶他们没有要求任何东西就进来了，因为那里有充电器和灯。如果您能提前告知我，我将不胜感激。
没有给我退款，因为我不想住在一间充满臭味的房间里。非常非常不专业，而且是无烟场所。这家酒店简直是笑话，远离它。
我们入住期间，房间从未被打扫过，我也从未联系任何人要求提供更多的洗发水、护发素等。
糟糕的服务。他们把房间弄得一团糟。我根本不推荐那家酒店。糟糕的客户服务。
他们从来没有帮助过我任何事情