酒店回复: Good afternoon,Thank you for your wonderful feedback!We’re thrilled to hear you had an exceptional stay with us and that everything met your expectations. It’s always our goal to provide a seamless and memorable experience, so it’s great to know we delivered on that during your time with us.We truly appreciate your kind words and look forward to welcoming you back to Oakwood Premier Melbourne in the future.Kind regardsKarl DumbrellRooms Manager

酒店回复: Good morning,Thank you for your wonderful feedback!We’re thrilled to hear you had an exceptional stay with us and that everything met your expectations. It’s always our goal to provide a seamless and memorable experience, so it’s great to know we delivered on that during your time with us.We truly appreciate your kind words and look forward to welcoming you back to Oakwood Premier Melbourne in the future.Kind regardsKarl DumbrellRooms Manager

酒店回复: Good afternoon 83453016,Thank you for your wonderful feedback!We’re thrilled to hear you had an exceptional stay with us and that everything met your expectations. It’s always our goal to provide a seamless and memorable experience, so it’s great to know we delivered on that during your time with us.We truly appreciate your kind words and look forward to welcoming you back to Oakwood Premier Melbourne in the future.Kind regardsKarl DumbrellRooms Manager

酒店回复: Good morning Maxlllll,Thank you for your wonderful feedback!We’re thrilled to hear you had an exceptional stay with us and that everything met your expectations. It’s always our goal to provide a seamless and memorable experience, so it’s great to know we delivered on that during your time with us.We truly appreciate your kind words and look forward to welcoming you back to Oakwood Premier Melbourne in the future.Kind regardsKarl DumbrellRooms Manager

酒店回复: Good afternoon Niuniu,Thank you for your wonderful feedback!We’re thrilled to hear you had an exceptional stay with us and that everything met your expectations. It’s always our goal to provide a seamless and memorable experience, so it’s great to know we delivered on that during your time with us.We truly appreciate your kind words and look forward to welcoming you back to Oakwood Premier Melbourne in the future.Kind regardsKarl DumbrellRooms Manager

酒店回复: Good afternoon,Thank you for taking the time to share your feedback following your stay at Oakwood Premier Melbourne.While we always do our best to accommodate guest room requests and preferences, please note that these cannot be guaranteed and are subject to availability at the time of arrival. Although we were unable to provide a city-view apartment during your stay, we did allocate a 1-Bedroom Apartment overlooking the Docklands fireworks and Port Phillip Bay, which offered an alternative vantage point for the New Year’s celebrations.In addition, our team arranged a dedicated fireworks viewing area on Level 5, complete with a food and beverage offering, to ensure guests had the opportunity to enjoy the event from within the hotel. We regret that this did not meet your expectations.We would also like to respectfully clarify that Oakwood Premier Melbourne is not affiliated with Accor, nor are we part of the Accor loyalty program. Our official loyalty program is Ascott Star Rewards, which applies to all eligible stays across our portfolio.Regarding your concerns about room facilities and air-conditioning, these matters were taken seriously at the time and reviewed by our team. We regret that the resolution provided did not improve your overall experience.Finally, we categorically reject any suggestion of discrimination or xenophobia. We are proud to welcome guests from all backgrounds and remain committed to providing professional, respectful, and inclusive service to every guest.While we are disappointed that your stay did not meet expectations, we appreciate you taking the time to share your feedback.Kind regards,Karl DumbrellRooms Manager

酒店回复: 早上好，华芳！ 感谢您的精彩反馈！ 我们很高兴听到您在我们酒店度过了一段美好的时光，一切都符合您的期望。我们始终致力于提供无缝衔接、令人难忘的体验，很高兴得知我们在您入住期间做到了这一点。 我们非常感谢您的好评，并期待未来再次欢迎您入住墨尔本奥克伍德豪景酒店。 此致 Karl Dumbrell 客房经理

酒店回复: Good afternoon,Thank you for your wonderful feedback!We’re thrilled to hear you had an exceptional stay with us and that everything met your expectations. It’s always our goal to provide a seamless and memorable experience, so it’s great to know we delivered on that during your time with us.We truly appreciate your kind words and look forward to welcoming you back to Oakwood Premier Melbourne in the future.Kind regardsKarl DumbrellRooms Manager

酒店回复: 下午好，Hi9oyce， 感谢您的精彩反馈！ 我们很高兴听到您在我们酒店度过了一段美好的时光，一切都符合您的期望。我们始终致力于提供无缝衔接、令人难忘的体验，很高兴得知我们在您入住期间做到了这一点。 我们非常感谢您的好评，并期待未来再次欢迎您入住墨尔本奥克伍德豪景酒店。 此致 Karl Dumbrell 客房经理

酒店回复: Good evening,Thank you for your feedback. We sincerely regret that your experience did not meet expectations and appreciate you bringing your concerns to our attention.To clarify, items such as slippers, toothbrushes, and combs have been removed from all guest rooms as part of our sustainability efforts. However, these are available 24/7 upon request. Additionally, we have eliminated single-use plastic items from our rooms in line with our commitment to reducing our environmental impact. For guest convenience, we have installed water stations throughout the hotel, and there is also an on-site mini-mart where beverages and snacks can be purchased.We understand your concerns regarding service and cleanliness, and we will be reviewing this with our team to ensure we provide the high standards we are known for. Our hotel is conveniently located just a short walk from the Yarra river and less than 100 meters away from a tram stop, offering easy access to Melbourne’s attractions.We appreciate your feedback and hope to have the opportunity to provide you with a much-improved experience in the future. Please feel free to reach out to us directly if you would like to discuss your stay further.Kind regards,Kind regardsKarl DumbrellRooms Manager