酒店回复: Good afternoon,Thank you for your wonderful feedback!We’re thrilled to hear you had an exceptional stay with us and that everything met your expectations. It’s always our goal to provide a seamless and memorable experience, so it’s great to know we delivered on that during your time with us.We truly appreciate your kind words and look forward to welcoming you back to Oakwood Premier Melbourne in the future.Kind regardsKarl DumbrellRooms Manager
酒店回复: Good morning,Thank you for your wonderful feedback!We’re thrilled to hear you had an exceptional stay with us and that everything met your expectations. It’s always our goal to provide a seamless and memorable experience, so it’s great to know we delivered on that during your time with us.We truly appreciate your kind words and look forward to welcoming you back to Oakwood Premier Melbourne in the future.Kind regardsKarl DumbrellRooms Manager
酒店回复: Good afternoon 83453016,Thank you for your wonderful feedback!We’re thrilled to hear you had an exceptional stay with us and that everything met your expectations. It’s always our goal to provide a seamless and memorable experience, so it’s great to know we delivered on that during your time with us.We truly appreciate your kind words and look forward to welcoming you back to Oakwood Premier Melbourne in the future.Kind regardsKarl DumbrellRooms Manager
酒店回复: Good morning Maxlllll,Thank you for your wonderful feedback!We’re thrilled to hear you had an exceptional stay with us and that everything met your expectations. It’s always our goal to provide a seamless and memorable experience, so it’s great to know we delivered on that during your time with us.We truly appreciate your kind words and look forward to welcoming you back to Oakwood Premier Melbourne in the future.Kind regardsKarl DumbrellRooms Manager
酒店回复: Good afternoon Niuniu,Thank you for your wonderful feedback!We’re thrilled to hear you had an exceptional stay with us and that everything met your expectations. It’s always our goal to provide a seamless and memorable experience, so it’s great to know we delivered on that during your time with us.We truly appreciate your kind words and look forward to welcoming you back to Oakwood Premier Melbourne in the future.Kind regardsKarl DumbrellRooms Manager
酒店回复: Good afternoon,Thank you for taking the time to share your feedback following your stay at Oakwood Premier Melbourne.While we always do our best to accommodate guest room requests and preferences, please note that these cannot be guaranteed and are subject to availability at the time of arrival. Although we were unable to provide a city-view apartment during your stay, we did allocate a 1-Bedroom Apartment overlooking the Docklands fireworks and Port Phillip Bay, which offered an alternative vantage point for the New Year’s celebrations.In addition, our team arranged a dedicated fireworks viewing area on Level 5, complete with a food and beverage offering, to ensure guests had the opportunity to enjoy the event from within the hotel. We regret that this did not meet your expectations.We would also like to respectfully clarify that Oakwood Premier Melbourne is not affiliated with Accor, nor are we part of the Accor loyalty program. Our official loyalty program is Ascott Star Rewards, which applies to all eligible stays across our portfolio.Regarding your concerns about room facilities and air-conditioning, these matters were taken seriously at the time and reviewed by our team. We regret that the resolution provided did not improve your overall experience.Finally, we categorically reject any suggestion of discrimination or xenophobia. We are proud to welcome guests from all backgrounds and remain committed to providing professional, respectful, and inclusive service to every guest.While we are disappointed that your stay did not meet expectations, we appreciate you taking the time to share your feedback.Kind regards,Karl DumbrellRooms Manager
酒店回复: 早上好,华芳!
感谢您的精彩反馈!
我们很高兴听到您在我们酒店度过了一段美好的时光,一切都符合您的期望。我们始终致力于提供无缝衔接、令人难忘的体验,很高兴得知我们在您入住期间做到了这一点。
我们非常感谢您的好评,并期待未来再次欢迎您入住墨尔本奥克伍德豪景酒店。
此致
Karl Dumbrell
客房经理
点评来源 Trip.com
5.0分
豪华房
情侣出游
房间风景很好,日出时刻风景很美
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酒店回复: Good afternoon,Thank you for your wonderful feedback!We’re thrilled to hear you had an exceptional stay with us and that everything met your expectations. It’s always our goal to provide a seamless and memorable experience, so it’s great to know we delivered on that during your time with us.We truly appreciate your kind words and look forward to welcoming you back to Oakwood Premier Melbourne in the future.Kind regardsKarl DumbrellRooms Manager
5.0分
豪华房
情侣出游
原文
翻译由AI提供
景色完美,位置优越。房间很大也很干净。去市中心很方便。强烈推荐,下次还会再来。
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酒店回复: 下午好,Hi9oyce,
感谢您的精彩反馈!
我们很高兴听到您在我们酒店度过了一段美好的时光,一切都符合您的期望。我们始终致力于提供无缝衔接、令人难忘的体验,很高兴得知我们在您入住期间做到了这一点。
我们非常感谢您的好评,并期待未来再次欢迎您入住墨尔本奥克伍德豪景酒店。
此致
Karl Dumbrell
客房经理
点评来源 Trip.com
1.5分
无障碍豪华大床房
独自旅行
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服务:没见过这么差的. 房间里啥都没有 要拖鞋要牙刷要梳子 说噢客房服务下班了 连瓶水都没有??
态度恶劣 直接说:我们有尊贵的客人要办理入住 你们这些普通人需要在大堂等几个小时??
是歧视中国人还是歧视在携程订房间? 没懂
卫生:床上角落有头发,睡完觉哮喘都犯了 感觉不太干净有很多粉尘
设施:有厨房 不错 厨具都还算齐全 要做饭的话记得买油和调味料 酒店说有但是不会给你
总的来说很烂 要不是携程搜索很靠前根本不会订这家 离市中心还远
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酒店回复: Good evening,Thank you for your feedback. We sincerely regret that your experience did not meet expectations and appreciate you bringing your concerns to our attention.To clarify, items such as slippers, toothbrushes, and combs have been removed from all guest rooms as part of our sustainability efforts. However, these are available 24/7 upon request. Additionally, we have eliminated single-use plastic items from our rooms in line with our commitment to reducing our environmental impact. For guest convenience, we have installed water stations throughout the hotel, and there is also an on-site mini-mart where beverages and snacks can be purchased.We understand your concerns regarding service and cleanliness, and we will be reviewing this with our team to ensure we provide the high standards we are known for. Our hotel is conveniently located just a short walk from the Yarra river and less than 100 meters away from a tram stop, offering easy access to Melbourne’s attractions.We appreciate your feedback and hope to have the opportunity to provide you with a much-improved experience in the future. Please feel free to reach out to us directly if you would like to discuss your stay further.Kind regards,Kind regardsKarl DumbrellRooms Manager
在这家酒店度过了一个非常美妙的夜晚,整个体验远超预期!
虽然酒店门口没有行李员,但前台非常贴心,主动出来帮我们提行李并带到房间。房间一打开就被香味惊艳到,非常舒心~入住后还发现酒店贴心地准备了一瓶红酒,洗护用品是我和朋友都超喜欢的 MALIN+GOETZ。
房间设施也很齐全,洗烘一体机几乎没有声音,就算睡觉洗衣也完全不打扰休息。最让我喜欢的是窗外的view,无论白天还是夜晚都非常惊艳。
整体体验非常满意,这是我下次来墨尔本一定会再次选择的酒店!
跨年夜房间看烟花,完美到爆!五星好评!
入住日期:2025年12月31日
房型:高层City View行政房
这是我住过最难忘的跨年夜!提前在备注里写了想看烟花,酒店真的安排了超高楼层、无遮挡的City View房间。31日午夜躺在床上,拉开落地窗帘,整个墨尔本CBD天际线烟花同时绽放,河面反射美得像梦境,根本不用出门挤人!
房间宽敞现代,设施齐全,服务也特别贴心,前台还送了小瓶香槟庆祝新年。位置便利,南岸散步到市区超方便。性价比爆表,下次跨年还来!强烈推荐想安静浪漫看烟花的朋友,一定要选高层城市景观房!
感谢酒店团队让我们的2026开年如此完美!⭐⭐⭐⭐⭐
这是第二次预定这家酒店,感觉像是换了个酒店管理团队,因为比两年前的服务更好了一些,公共设施不错。总体来说是很满意的。
这家酒店,体验感直接拉满!从预订开始就感受到了酒店的用心,入住时还收到了小惊喜。房间布置得很有格调,视野绝佳,窗外的风景让心情都变好了。浴室的浴缸很大,泡个澡非常解压。酒店的下午茶和晚餐也很棒,氛围感十足。这里不仅是住的地方,更是旅行的一部分。强烈推荐给想要度过一个浪漫假期的情侣们!
是个五星级,超预期了。在**的南边,不很靠近南岸,中间隔了高架桥。但是房间的设施超预期,是套房,可以做饭,早餐还可以
从有了携程账号开始,最恶心的酒店,没有之一。房间设施很差,酒店前台很差,作为雅高最高级别会员酒店把好的房间给别人。这还是在提前很多天,提前预留的情况下。跨越了半个地球,没看到烟花。排外过于明显。第二。酒店设施奇差无比,屋里的空调不仅不好用,还死啦死啦的响。如果可以,千万不要选这家!!!!!!来自携程黑钻的实名举报!
我第一晚住的是普通豪华客房。第二晚因为是旅行社预订,房型完全不同,是一间一居室豪华公寓。酒店的地理位置和房间都很不错。
房间风景很好,日出时刻风景很美
景色完美,位置优越。房间很大也很干净。去市中心很方便。强烈推荐,下次还会再来。
服务:没见过这么差的. 房间里啥都没有 要拖鞋要牙刷要梳子 说噢客房服务下班了 连瓶水都没有??
态度恶劣 直接说:我们有尊贵的客人要办理入住 你们这些普通人需要在大堂等几个小时??
是歧视中国人还是歧视在携程订房间? 没懂
卫生:床上角落有头发,睡完觉哮喘都犯了 感觉不太干净有很多粉尘
设施:有厨房 不错 厨具都还算齐全 要做饭的话记得买油和调味料 酒店说有但是不会给你
总的来说很烂 要不是携程搜索很靠前根本不会订这家 离市中心还远