酒店回复: Dear Thomas,What you have described is far from the experience we want our guests to have. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your feedback will be discussed with our team so that changes can be made where necessary. We hope you will consider giving us another chance to impress you in the future; we're confident that we can change your perceptions.
1.0分
其他
原文
翻译提供方：Google
糟糕的服务和令人不愉快的酒店
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酒店回复: Dear Jairo,Hearing from our guests lets us know where we are exceeding expectations and where we can focus on improving. We appreciate your feedback and apologize for any lapse in service you experienced. Our team will be sure to provide service with a smile at all times. Come back and stay with us in the future and see all the ways we have improved.
1.0分
朋友出游
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Bedding had holes and stains on, was washed but horrible looking. Door was not tight, had about a 3/4 “ space of play. Had a chain lock. I had to put a chair under handle to feel a little safer. Had to twist light bulb to turn off and on. If we would known the area and had time and money to find another place we would have! Not recommended!!!
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酒店回复: Dear Cheryl,We appreciate you sharing your thoughts with our team. However, we are disheartened that we were unable to meet your expectations. What you described is not typical of the high standards that our team strives to uphold. We will be sure to discuss your feedback as we continually enhance the guest experience. Thank you for choosing to stay with us.
1.0分
情侣出游
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This place was awful. The front office is full of garbage and the check-in guys was behind what appeared to be bullet-proof glass. Lots of advertising that they have naloxone kits available for drug overdoses. The room itself was pretty grungy but the weirdest part was that there were burn holes in everything! The blankets, the desk, and even the shower curtain had multiple burn holes. We did not experience bed bugs but people were checking out whose arms and legs had clearly been eaten by bugs. I had to apologize repeatedly to my wife for booking here. It was a really low price, but still not worth it.
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酒店回复: What you have shared does not reflect the high-quality experience we aim to provide our valued guests, and we regret that you didn't have the relaxing stay we are known for on this occasion. Rest assured, room integrity and making our valued guests feel comfortable are of utmost importance to us, and we sincerely apologize for dropping the ball on this occasion. Rest assured, your concerns will be addressed internally as we jump into action to rectify the issues you've mentioned and give our rooms the extra attention needed. Down the line, we hope you consider returning for a better experience.
1.0分
朋友出游
Worst hotel condition and service, no Wi-Fi, no charging point, all the rooms stinks and smoking smell.
never book in this hotel
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酒店回复: Dear Raj,It is upsetting to hear about your experience. We are very sorry for the areas where we fell short and will use your feedback to take action. Thank you for making your voice heard.
1.0分
朋友出游
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There should be a negative rating below zero for this hotel. It was so dirty they bugs were jumping around everywhere. The toilet was clogged which they didn’t fix even upon our request. They didn’t change our room either. The staff was extremely rude and asked us to give bad reviews as they didn’t care. The carpets were damped wet and stinky. They didn’t provide any blankets. The bedsheets were dirty and stinky. No body soap was provided either. The property condition was extremely poor. It felt so unsafe. I would highly discourage everyone not to go there.
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酒店回复: Dear Muhammad,We welcome all feedback from our guests and are disappointed that this was your perception of our hotel. While we receive regular pest control service to ensure our property is pest-free, we will be sure to address your comment with our specialist. Rest assured, improvements will be made, and your review will aid us in that effort. Thank you for reaching out, and we hope you had a safe trip home.
1.0分
其他
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Don’t stay here ever!!
Can’t believe I was charged over $100 for this absolute dump!! My bed spread had 2 burn holes in it, the carpeting looks like it’s been there since 1980? Walls were disgusting, the bathroom sink faucet came off in my hand? The glass window over the door had no curtains so the light from outside shined directly into my room and bounced off the mounted tv,
And I need darkness to sleep!!!
1.0分
家庭亲子
I didn't like anything about the property or the location !!!!
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酒店回复: Dear Tina,It's unfortunate to hear that you didn't have a good time with us. In order to better address specific issues, we encourage you to reach out to us with additional information about how we could have improved your visit. We hope to hear from you soon.
2.0分
家庭亲子
If you need a cheap stay and dont care about clean walls busted door the smell needle caps in the parking lot this is your place
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酒店回复: Dear Damien,We are disappointed you feel this way. Still, we are grateful for your feedback and the opportunity to improve. Our team will work together to address your concerns accordingly, and hopefully, you'll allow us to welcome you back someday for a much better experience.
1.0分
其他
Worst
Worst place to stay. Wrong information no breakfast, rude customer service
整个汽车旅馆与网上的信息不符！整个设施都已经破旧不堪。入口门几乎无法打开和关闭。房间很脏，床单不干净。窗帘破烂不堪，微波炉很脏，浴室里还有蟑螂。
糟糕的服务和令人不愉快的酒店
Bedding had holes and stains on, was washed but horrible looking. Door was not tight, had about a 3/4 “ space of play. Had a chain lock. I had to put a chair under handle to feel a little safer. Had to twist light bulb to turn off and on. If we would known the area and had time and money to find another place we would have! Not recommended!!!
This place was awful. The front office is full of garbage and the check-in guys was behind what appeared to be bullet-proof glass. Lots of advertising that they have naloxone kits available for drug overdoses. The room itself was pretty grungy but the weirdest part was that there were burn holes in everything! The blankets, the desk, and even the shower curtain had multiple burn holes. We did not experience bed bugs but people were checking out whose arms and legs had clearly been eaten by bugs. I had to apologize repeatedly to my wife for booking here. It was a really low price, but still not worth it.
Worst hotel condition and service, no Wi-Fi, no charging point, all the rooms stinks and smoking smell.
never book in this hotel
There should be a negative rating below zero for this hotel. It was so dirty they bugs were jumping around everywhere. The toilet was clogged which they didn’t fix even upon our request. They didn’t change our room either. The staff was extremely rude and asked us to give bad reviews as they didn’t care. The carpets were damped wet and stinky. They didn’t provide any blankets. The bedsheets were dirty and stinky. No body soap was provided either. The property condition was extremely poor. It felt so unsafe. I would highly discourage everyone not to go there.
Don’t stay here ever!!
Can’t believe I was charged over $100 for this absolute dump!! My bed spread had 2 burn holes in it, the carpeting looks like it’s been there since 1980? Walls were disgusting, the bathroom sink faucet came off in my hand? The glass window over the door had no curtains so the light from outside shined directly into my room and bounced off the mounted tv,
And I need darkness to sleep!!!
I didn't like anything about the property or the location !!!!
If you need a cheap stay and dont care about clean walls busted door the smell needle caps in the parking lot this is your place
Worst
Worst place to stay. Wrong information no breakfast, rude customer service