Avoid at all cost!!! Not great. So many things wrong. Checked in, room not cleaned. Used coffee bags still in machine. Open bottles of drink still in fridge. Safe not working, said they would sort and didn’t. Room clean online day was shocking, bed was made prior to going out for the day when I got back they’d unmade it and left the bedding at the end of the bed for me to make up. Rubbish left in floor. Holes in walls Unreplenished toiletries Staff don’t care And for $100 a night just not worth it. Totally ruined my stay, was here for 5 nights from London to attend a family funeral so the incompetence of the hotel added to what was already an emotional and stressful stay.
1.0分
家庭亲子
Awful place in dire need of repair. Housekeeping is very inconsistent and constant requests had to be made to get necessary items. Do not stay here
1.0分
其他
I had a dark smelly room. I took a bath and a shower at the same time. It wasn't a good experience. Save your money. I would not recommend.
2.0分
家庭亲子
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The front desk woman told me straight: "Each hotel has its policies, and these is our policy - we do not provide early check in or late check out except for one hour. If you want to stay extra, it is $20/hr, even if you are at a diamond level. If other hotels do that, that is their policy, and you can go there." In other words, though a Diamond level earned its level due to many multiple stays, this Hotel disregards them and their loyalty and basically teaches us to choose a different chain that allows their loyal guests to stay much later, like till 2pm at least. I have spent $1,000's staying in this chain and reached a diamond level, in order to be able to receive the benefits of early check in and late check out IF AVAILABLE!!! Therefore, not to be able to check out at 2pm, when there is availability [as Wyndham advertises] unless I pay extra $20/hr OR to be told that: "you already received earlier check in", when it was a 2pm check in, is disgusting and makes me feel unwanted and sad that I use this chain, because they do not follow Wyndham's protocol. I asked the Hotel to stay longer as long as THERE IS AVAILABILITY, since this is what Wyndham advertises, but was told that I need to pay $20 for every extra hour. Not only that, but the woman at the front desk made me feel terrible by saying: "you already got early check in", when first of all I am supposed to get it with a greeting being a Diamond member, and second of all, it was after 2pm that we checked in, so what kind of an early check in is it to be told such a statement? Regarding check out - they allowed me to stay until 12pm, which is what any guest would get regardless of their level. It felt very unfair, that I spent so much being loyal to this chain but not experiencing the benefits that I earned UNLESS I PAY $20/hr. I delegated a lot of effort to try and explain but was told very clear: "this is our policy, you can go somewhere else" ＜-- this felt very discouraging to a loyal member. Finally, after trying over and over and asking for a higher manager, the woman at the front desk said: "this is the only time and we WILL NOT do it again (even if there is availability, as this is our policy)" and they allowed me to stay till 1pm after hours of multiple attempts were spent. I took 2 rooms, and I only asked to stay in one of the rooms till 2pm, that is all that I have asked. The parking lot was almost empty, and there was plenty of available rooms, but regardless of my level, unless I pay $20 for each hour, I cannot stay till 2pm.
1.0分
其他
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Booked room on *******. Upon attempt to check in, front desk staff told me they could see I made a reservation but they couldn’t see it in the system. Made me call ******* and cancel the room and then attempted to have me book it with him for $30 more than I had already paid. Refused to match price. No hospitality or customer service.
1.0分
其他
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This is one of the worst places to stay, they didn't have hot water or proper heat and they didn't have breakfast as stated. They rip people off and it stinks because it isn't as advertised and people are led to false sales of things. The front desk was rude, there was female working there in the morning not paying attention to anything and on her phone the whole time. They don't answer front desk phones and it makes things inconvenient for visitors who spend their hard earned money for a little bit of peace.
3.0分
家庭亲子
展开
Hello, I am a Diamond member and went to this Hotel many times years ago but stopped coming due to the bad attitude towards Diamond members. However, I had to be in the area and my recent experience was 180 degrees to my past experiences. Except for early Check in, which I hope the Hotel will implement towards Diamond members, I had a very good experience. The team provided my family with every need that we requested till even a 2pm Check out - as a Diamond member should be treated, because we earned it and this is what Wyndham promises at this level. I hope that this is not a onetime surprise but a continued relationship between my family and this Hotel, as I have built a relationship with other Hotels and earned the Diamond level. Thank you for reading.
一般的汽车旅店，要求高了也没用，适合印度裔和非洲裔，我们去了**不合适。
还行，但不是最好的。而且我淋浴的水不够热。
我们喜欢靠近前往纽约市的公共交通。无论是在数量还是服务时间方面，都有多种巴士选择，而且使用 NJTransit 应用程序非常简单。这家酒店的标准很好，床和枕头很舒服。这是我们预订时（2023-04）在新泽西州发现的最物有所值的酒店。
Avoid at all cost!!! Not great. So many things wrong. Checked in, room not cleaned. Used coffee bags still in machine. Open bottles of drink still in fridge. Safe not working, said they would sort and didn’t. Room clean online day was shocking, bed was made prior to going out for the day when I got back they’d unmade it and left the bedding at the end of the bed for me to make up. Rubbish left in floor. Holes in walls Unreplenished toiletries Staff don’t care And for $100 a night just not worth it. Totally ruined my stay, was here for 5 nights from London to attend a family funeral so the incompetence of the hotel added to what was already an emotional and stressful stay.
Awful place in dire need of repair. Housekeeping is very inconsistent and constant requests had to be made to get necessary items. Do not stay here
I had a dark smelly room. I took a bath and a shower at the same time. It wasn't a good experience. Save your money. I would not recommend.
The front desk woman told me straight: "Each hotel has its policies, and these is our policy - we do not provide early check in or late check out except for one hour. If you want to stay extra, it is $20/hr, even if you are at a diamond level. If other hotels do that, that is their policy, and you can go there." In other words, though a Diamond level earned its level due to many multiple stays, this Hotel disregards them and their loyalty and basically teaches us to choose a different chain that allows their loyal guests to stay much later, like till 2pm at least. I have spent $1,000's staying in this chain and reached a diamond level, in order to be able to receive the benefits of early check in and late check out IF AVAILABLE!!! Therefore, not to be able to check out at 2pm, when there is availability [as Wyndham advertises] unless I pay extra $20/hr OR to be told that: "you already received earlier check in", when it was a 2pm check in, is disgusting and makes me feel unwanted and sad that I use this chain, because they do not follow Wyndham's protocol. I asked the Hotel to stay longer as long as THERE IS AVAILABILITY, since this is what Wyndham advertises, but was told that I need to pay $20 for every extra hour. Not only that, but the woman at the front desk made me feel terrible by saying: "you already got early check in", when first of all I am supposed to get it with a greeting being a Diamond member, and second of all, it was after 2pm that we checked in, so what kind of an early check in is it to be told such a statement? Regarding check out - they allowed me to stay until 12pm, which is what any guest would get regardless of their level. It felt very unfair, that I spent so much being loyal to this chain but not experiencing the benefits that I earned UNLESS I PAY $20/hr. I delegated a lot of effort to try and explain but was told very clear: "this is our policy, you can go somewhere else" ＜-- this felt very discouraging to a loyal member. Finally, after trying over and over and asking for a higher manager, the woman at the front desk said: "this is the only time and we WILL NOT do it again (even if there is availability, as this is our policy)" and they allowed me to stay till 1pm after hours of multiple attempts were spent. I took 2 rooms, and I only asked to stay in one of the rooms till 2pm, that is all that I have asked. The parking lot was almost empty, and there was plenty of available rooms, but regardless of my level, unless I pay $20 for each hour, I cannot stay till 2pm.
Booked room on *******. Upon attempt to check in, front desk staff told me they could see I made a reservation but they couldn’t see it in the system. Made me call ******* and cancel the room and then attempted to have me book it with him for $30 more than I had already paid. Refused to match price. No hospitality or customer service.
This is one of the worst places to stay, they didn't have hot water or proper heat and they didn't have breakfast as stated. They rip people off and it stinks because it isn't as advertised and people are led to false sales of things. The front desk was rude, there was female working there in the morning not paying attention to anything and on her phone the whole time. They don't answer front desk phones and it makes things inconvenient for visitors who spend their hard earned money for a little bit of peace.
Hello, I am a Diamond member and went to this Hotel many times years ago but stopped coming due to the bad attitude towards Diamond members. However, I had to be in the area and my recent experience was 180 degrees to my past experiences. Except for early Check in, which I hope the Hotel will implement towards Diamond members, I had a very good experience. The team provided my family with every need that we requested till even a 2pm Check out - as a Diamond member should be treated, because we earned it and this is what Wyndham promises at this level. I hope that this is not a onetime surprise but a continued relationship between my family and this Hotel, as I have built a relationship with other Hotels and earned the Diamond level. Thank you for reading.