酒店回复: Dear Valued Guest,Thank you for your kind review. We are pleased to hear that our rooms, breakfast, and front desk service met your expectations, and that our facilities were convenient for your business trip.Your feedback is greatly appreciated and motivates our team to continue providing a comfortable and welcoming experience. We look forward to welcoming you again on your next visit.Warm regards,Karolina KashkovarovaGuest relation manager of ibis and Novotel Living Almaty Jetisu.

酒店回复: Dear Guest,Thank you very much for taking the time to share such a thoughtful review. We are delighted to hear that you enjoyed our prime location and found the nearby facilities convenient for accessing the pedestrian street and shopping areas. It is also wonderful to know that you consider our hotel facilities among the best in Almaty and that you were pleased with the variety and quality of our breakfast.We truly appreciate your recognition of the standards we strive to maintain in terms of comfort, hygiene, and safety—especially for guests traveling on business. Your feedback is highly valued, and we are glad that our services contributed positively to your stay, even if the room rates differ from what you may be accustomed to elsewhere.Thank you again for choosing our hotel. We hope to have the pleasure of welcoming you back on your next visit to Almaty.Sincerely,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

酒店回复: 尊敬的宾客： 非常感谢您分享您的宝贵反馈！我们很高兴得知您和您的家人在我们的高级客房度过了愉快的时光，并且您的孩子也很喜欢秋千——这也是我们最喜欢的设施之一。 我们也很高兴我们酒店靠近阿尔巴特街，地理位置便利，方便您探索这座城市充满活力的夜生活、餐厅和购物区。 听到您度过了愉快的时光，并认为我们酒店是您的不二之选，我们感到非常欣慰。我们真诚地感谢您的好评，并期待您和您的家人再次光临，享受难忘的住宿体验。 此致， Karolina Kashkovarova 宜必思和诺富特阿拉木图杰蒂苏生活酒店的客户关系经理。

酒店回复: Dear Guest,Thank You so much for Your wonderful feedback! We are truly delighted to know that You were very satisfied with our hotel. Your comfort and happiness mean a lot to us. It was an honor to have You as our guest, and we hope to welcome You back again soon for another warm and pleasant stay.Sincerely,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

酒店回复: 尊敬的Haeseong， 非常感谢您友好的反馈。我们很高兴听到您在我们酒店度过了舒适的时光，并赞赏我们对环境保护的承诺。您对我们可持续发展工作的认可对我们的团队意义重大。 我们也很高兴我们酒店靠近纳尔巴特街（Narbat Street），地理位置便利，方便您前往附近的众多餐厅和景点。 很高兴您能成为我们的客人，我们期待着未来再次欢迎您入住，享受愉快的住宿体验。 此致， Karolina Kashkovarova 宜必思和诺富特阿拉木图杰蒂苏生活酒店的客户关系经理。

酒店回复: Dear Guest,Thank you very much for your kind and detailed feedback.We're pleased to know that our central location and convenient surroundings made your stay more comfortable. It’s also encouraging to hear that our team was able to assist in Chinese — we’ll be sure to share your kind words with the colleague you mentioned.We're grateful for your recommendation and truly appreciate your recognition of the cleanliness and comfort of the guest rooms.We look forward to welcoming you again in the future.Best regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

酒店回复: Dear Guest,Thank you for sharing your detailed impressions of your stay.We’re sorry to hear that the room layout and bathroom size did not meet your expectations. Your feedback is important, and we understand how room comfort and layout can impact the overall experience. We will share your comments with the relevant teams as we continue to review our facilities and guest offerings.Regarding water service, we follow an eco-friendly policy by providing filtered water stations in the corridors and reusable glass decanters in each room, as part of our sustainability efforts. While breakfast is not included in all rates, it can always be added upon arrival or during your stay.We appreciate your honest input and hope to have an opportunity to better meet your expectations in the future.Best regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

酒店回复: 尊敬的宾客： 感谢您分享您的反馈。很高兴得知您喜欢我们便利的地理位置、舒适的设施和美味的早餐。我们非常感谢您的好评，并期待很快再次欢迎您。 此致， Karolina Kashkovarova 宜必思和诺富特阿拉木图杰蒂苏生活酒店宾客关系经理。

酒店回复: Dear Yixiu Chris,Thank you for choosing to stay with us again during your business trip and for taking the time to share your feedback.We’re glad the location, directly across from the shopping mall, and the overall value met your expectations. It’s great to know that the design and atmosphere created a warm and comfortable impression. We're also pleased that you found the complimentary hot and cold drinking water in the corridor convenient during your stay.We truly appreciate your continued trust and look forward to welcoming you back again on your next visit to Almaty.Best regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

酒店回复: Dear Guest,Thank you for your feedback. We’re glad to hear that everything else about your stay was satisfactory. Regarding the lack of bottled water, please note that, in line with our eco-friendly policy, we have chosen not to use single-use plastic bottles. Instead, we provide glass decanters in the rooms and have water purifiers with fresh drinking water available in the corridors for your convenience. We appreciate your understanding and support of our sustainability efforts.Sincerely,Karolina KashkovarovaGuest relation manager of ibis and Novotel Living Almaty Jetisu.