酒店回复: Dear Valued Guest,Thank you for your kind review. We are pleased to hear that our rooms, breakfast, and front desk service met your expectations, and that our facilities were convenient for your business trip.Your feedback is greatly appreciated and motivates our team to continue providing a comfortable and welcoming experience. We look forward to welcoming you again on your next visit.Warm regards,Karolina KashkovarovaGuest relation manager of ibis and Novotel Living Almaty Jetisu.
酒店回复: Dear Guest,Thank you very much for taking the time to share such a thoughtful review. We are delighted to hear that you enjoyed our prime location and found the nearby facilities convenient for accessing the pedestrian street and shopping areas. It is also wonderful to know that you consider our hotel facilities among the best in Almaty and that you were pleased with the variety and quality of our breakfast.We truly appreciate your recognition of the standards we strive to maintain in terms of comfort, hygiene, and safety—especially for guests traveling on business. Your feedback is highly valued, and we are glad that our services contributed positively to your stay, even if the room rates differ from what you may be accustomed to elsewhere.Thank you again for choosing our hotel. We hope to have the pleasure of welcoming you back on your next visit to Almaty.Sincerely,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.
酒店回复: Dear Guest,Thank You so much for Your wonderful feedback! We are truly delighted to know that You were very satisfied with our hotel. Your comfort and happiness mean a lot to us. It was an honor to have You as our guest, and we hope to welcome You back again soon for another warm and pleasant stay.Sincerely,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.
酒店回复: Dear Guest,Thank you very much for your kind and detailed feedback.We're pleased to know that our central location and convenient surroundings made your stay more comfortable. It’s also encouraging to hear that our team was able to assist in Chinese — we’ll be sure to share your kind words with the colleague you mentioned.We're grateful for your recommendation and truly appreciate your recognition of the cleanliness and comfort of the guest rooms.We look forward to welcoming you again in the future.Best regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.
酒店回复: Dear Guest,Thank you for sharing your detailed impressions of your stay.We’re sorry to hear that the room layout and bathroom size did not meet your expectations. Your feedback is important, and we understand how room comfort and layout can impact the overall experience. We will share your comments with the relevant teams as we continue to review our facilities and guest offerings.Regarding water service, we follow an eco-friendly policy by providing filtered water stations in the corridors and reusable glass decanters in each room, as part of our sustainability efforts. While breakfast is not included in all rates, it can always be added upon arrival or during your stay.We appreciate your honest input and hope to have an opportunity to better meet your expectations in the future.Best regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.
酒店回复: Dear Yixiu Chris,Thank you for choosing to stay with us again during your business trip and for taking the time to share your feedback.We’re glad the location, directly across from the shopping mall, and the overall value met your expectations. It’s great to know that the design and atmosphere created a warm and comfortable impression. We're also pleased that you found the complimentary hot and cold drinking water in the corridor convenient during your stay.We truly appreciate your continued trust and look forward to welcoming you back again on your next visit to Almaty.Best regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.
5.0分
标准大床房
商务出差
除了没有入住瓶装水,其他都满意
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酒店回复: Dear Guest,Thank you for your feedback. We’re glad to hear that everything else about your stay was satisfactory. Regarding the lack of bottled water, please note that, in line with our eco-friendly policy, we have chosen not to use single-use plastic bottles. Instead, we provide glass decanters in the rooms and have water purifiers with fresh drinking water available in the corridors for your convenience. We appreciate your understanding and support of our sustainability efforts.Sincerely,Karolina KashkovarovaGuest relation manager of ibis and Novotel Living Almaty Jetisu.
非常好,适合商务出差,走廊上都有熨衣服的地方。房间很安静,很舒适。早饭很丰富,吃的东西比较多。前台服务也很好。非常满意
地理位置优越,楼下就有知名哈萨克斯坦饭店,体验感很好,到步行街及商业中心非常方便,酒店设施在阿拉木图算好的,早餐很丰盛,虽然房间价格比正常国内贵,但出差在外还是连锁酒店卫生和安全相对有保证
我们预订的是高级房,房间很宽敞。房间里有秋千,我的孩子们很喜欢。酒店地理位置优越,靠近阿尔巴特街,夜生活、美食、购物一应俱全。打Yandex(打车软件)也很方便。总的来说,我们在这里度过了愉快的时光。这家酒店是完美的选择。
非常的满意。。。。。。。。,,,,,,,,,,,,,,,,,,,,,,,,,,。。,,,。。。。。。。。
住得很舒服。特别让人印象深刻的是,他们积极参与环保,做出了很好的榜样。酒店离纳尔班德街很近,周围有很多餐馆。
酒店在中心城区,周围十分繁华,紧靠步行街,商场、超市、电话厅、饭店非常方便,总台有位女士可以中文交流十分点赞,客房干净卫生,十分舒适,极力推荐。
十几个平方的房间,两个小小的床可以随时防止翻身,酒店走廊还提供免费的过滤水(房间里面是不配瓶装水的,提供了两个玻璃杯和一个灌水的玻璃壶)。1000多的房价不含早餐,卫生间小的只能容纳一个人转身,打滑的时候随时撑到墙壁,在国内就是七天酒店的条件。
大家细细品
地理位置绝佳,设施很棒,早餐非常好吃
第二次来出差入住ibis,位置特别好,对面商场,性价比也比较高。设置给人一种温馨且小资的感觉。走廊提供免费无限冷热饮用水,特别方便。
除了没有入住瓶装水,其他都满意