酒店回复: Thank you for taking the time to share your feedback and for the 6 out of 10 rating. We’re glad to hear that you enjoyed the great location and beautiful sea view!We also appreciate your comments regarding the noise and the need for updates to the furnishings. We understand how important a peaceful and comfortable stay is, and we’re continually working on improvements to ensure our accommodations meet the expectations of our guests.We hope to have the opportunity to welcome you back in the future for a more enjoyable experience!
1.0分
家庭亲子
No air, roosters crowing all night, rusty outlets and light switches. Also carpet was unclean, beds were old and uncomfortable. Stayed less than 12 hrs
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酒店回复: Aloha,Mahalo for sharing your feedback. We’re truly sorry to hear that your stay was disappointing and that you experienced issues with the condition and comfort of your unit. We understand how frustrating this must have been, especially after traveling.Your comments about the carpet, outlets, and bedding have been shared with our maintenance and housekeeping teams for review and correction. While our units do not have air conditioning, we’re sorry this caught you off guard and affected your comfort.We appreciate you bringing these matters to our attention and would welcome the opportunity to make things right. Please feel free to contact our property directly so we can look further into your experience.Mahalo Nui Loa,Braden Ah MowGeneral Manager
5.0分
其他
This is a wonderful place to stay. It is located right on the water and beautiful grounds with pool.
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酒店回复: Aloha,Mahalo for your wonderful review! We’re so happy to hear you enjoyed your stay and appreciate you taking the time to share your experience. Your positive feedback means a lot to our team, and we hope to welcome you back again soon.Mahalo Nui Loa,Braden Ah MowGeneral Manager
4.0分
其他
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We did not use the pool and had no balcony and had to imagine the ocean view from our room. The sofas can definitely use a cleaning. We had to complain several times before the wireless was fixed. There was no room cleaning for our entire stay.
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酒店回复: Aloha,Mahalo for taking the time to share your feedback. We’re sorry to hear that several aspects of your stay did not meet your expectations. We appreciate your honesty regarding the ocean view, sofas, wireless service, and housekeeping — your comments help us identify areas for improvement.We would love the opportunity to make your next visit a true 5-star experience. If you have any specific suggestions on how we could improve, please feel free to share them with us so we can ensure a more seamless and enjoyable stay in the future.Mahalo Nui Loa,Braden Ah MowGeneral Manager
5.0分
其他
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Kaha Lani is a wonderful place to stay. Quiet condos within walking distance to Lydgate. The grounds are clean and we love that there is laundry facilities on the property.
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酒店回复: Aloha,Mahalo nui loa for your kind words! We’re so happy to hear you enjoyed Kaha Lani from the the clean grounds, and the convenience of the laundry facilities. Being able to walk to Lydgate really is such a treat, and we’re glad you got to enjoy it.We’d love to welcome you back again soon!Mahalo Nui Loa,Braden Ah MowGeneral Manager
1.0分
其他
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Office wasn't open after 5:00pm. No one called us back after calling the after hours number. We weren't able to get access to our room at 8:00 pm. ******* wouldn't refund our rental fee.
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酒店回复: Aloha,Mahalo for sharing your feedback. We’re very sorry to hear about the difficulties you experienced with your after-hours check-in. For arrivals after 5:00 p.m., check-in instructions are sent to guests by their booking company, and we regret if this information was not received or communicated properly.We understand how frustrating it must have been to arrive at 8:00 p.m. with no access to your room, and we checked and sincerely apologize that neither the after-hours number nor security received a call or message. Your feedback is very important, and we will follow up with our partners to help prevent this from happening to future guests.Mahalo Nui Loa,Braden Ah MowGeneral Manager
4.0分
家庭亲子
Loved the view and how quiet during the day. No air conditioning but nice breeze. Early rooster wakeup call though!!
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酒店回复: Aloha Neva,Mahalo for your kind review! We’re so glad you enjoyed the beautiful views and the peaceful setting during the day. The natural island breeze is one of our favorite features too, though we know the early-morning roosters can sometimes be a bit enthusiastic with their wakeup calls!We truly appreciate your feedback and are delighted you had a pleasant stay overall. We look forward to welcoming you back for more quiet moments and island breezes.Mahalo Nui Loa
4.0分
家庭亲子
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The location is great. The surroundings are will kept. Beautiful ocean front. The apartment was ok for over will stay, but can't say that we were satisfied. The kitchen furnishing is old and misses plates, cups, knifes, etc. The bed sheets and towels are really old with holes. Due to the proximity to the ocean, many things are rusted and need to be immediately replaced. I would say that we expected more for the large amount that we paid. Nevertheless, the trip was awesome, Kauai is always pleasant.
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酒店回复: Aloha Rogerio,Mahalo for sharing your feedback. We’re glad you enjoyed the beautiful oceanfront location and the surroundings of the property. We’re sorry that the condo’s furnishings and linens did not meet your expectations and appreciate your detailed input regarding items that need attention. Your comments will be shared with the owner to help improve the experience for future guests.We’re happy to hear that you still had an enjoyable trip, and we hope to welcome you back to Kauai in the future.
尊敬的先生/女士：
我写这封邮件是为了反映我最近在贵酒店（夏威夷店）的入住体验。我通过 Trip.com 预订了房间，并在线支付了 452.22 欧元。抵达酒店后，我们又通过银行卡支付了 347.99 欧元的额外清洁费。
不幸的是，由于房间清洁不到位，我遭遇了一起意外。当时我正在地毯上行走，不小心踩到了一个留在地板上的生锈鱼钩。起初，酒店工作人员告诉我自行处理，并让我独自去医院，没有提供任何帮助。在我坚持要求获得帮助后，酒店经理才来到房间，亲眼看到了鱼钩扎在我脚上的情况，并拍了几张照片。我不得不自己把鱼钩拔出来，这导致了感染，需要服用抗生素。
我认为这次事件是贵酒店严重的疏忽。我要求退还清洁费以及我在贵酒店住宿的全部费用。如果我的要求没有得到及时处理，我将不得不采取法律行动。
感谢您对此事的关注。期待您的及时回复。
此致，
Benjamin Nascas 和 Emilie Da Silva
入住时体验感非常差。下午3点前和退房后都没有人帮忙寄存行李。
前台接待冷淡，完全没有提供任何帮助。
不过，公寓本身还是很棒的，尽管清洁度有待提高，而且缺少电话。
酒店还额外收取了超过250美元的清洁费，而这些费用在最初的Trip.com报价中并未提及。
建议选择其他沟通质量更好的酒店。
位置非常好，可以看到海景，但很吵，需要更新一下家具——老式的
No air, roosters crowing all night, rusty outlets and light switches. Also carpet was unclean, beds were old and uncomfortable. Stayed less than 12 hrs
This is a wonderful place to stay. It is located right on the water and beautiful grounds with pool.
We did not use the pool and had no balcony and had to imagine the ocean view from our room. The sofas can definitely use a cleaning. We had to complain several times before the wireless was fixed. There was no room cleaning for our entire stay.
Kaha Lani is a wonderful place to stay. Quiet condos within walking distance to Lydgate. The grounds are clean and we love that there is laundry facilities on the property.
Office wasn't open after 5:00pm. No one called us back after calling the after hours number. We weren't able to get access to our room at 8:00 pm. ******* wouldn't refund our rental fee.
Loved the view and how quiet during the day. No air conditioning but nice breeze. Early rooster wakeup call though!!
The location is great. The surroundings are will kept. Beautiful ocean front. The apartment was ok for over will stay, but can't say that we were satisfied. The kitchen furnishing is old and misses plates, cups, knifes, etc. The bed sheets and towels are really old with holes. Due to the proximity to the ocean, many things are rusted and need to be immediately replaced. I would say that we expected more for the large amount that we paid. Nevertheless, the trip was awesome, Kauai is always pleasant.