酒店回复: We are sorry to hear that your stay was unpleasant. Please feel free to reach out to the management staff so that we can know what happened during your stay to make sure that we provide the best service possible.
4.0分
其他
原文
翻译提供方：Google
非常好
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酒店回复: Thank you for your feedback. We really appreciate your business. Hope to see you again.
5.0分
其他
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Friendly check in, clean room, great breakfast option, machine the grinds coffee fresh per cup, plenty of seating for breakfast. Only downside having little kids was the hand soap was mounted in a bottle on the wall way out of reach of kids (6 year old could not reach it), besides that room was great and Dove products in bathroom were greatly appreciated.
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酒店回复: Thank you for sharing your experience with us! We’re delighted to hear that you enjoyed a friendly check-in, a clean and comfortable room, and our breakfast options—including the fresh-ground coffee and ample seating.We appreciate you pointing out the challenge with the wall-mounted soap dispenser. Your feedback is extremely helpful, and we’ll review this to ensure a more convenient setup for families with young children.We’re glad the Dove amenities were a nice touch, and we look forward to welcoming you and your family back for an even smoother stay.
5.0分
商务出差
The bathroom shower needed more detail cleaning, it looked more like mold in the shower and the carpet had a big stain that needed to be cleaned.
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酒店回复: Thank you for sharing your feedback with us. We’re very sorry to hear about the issues you encountered with the shower and the carpet. This is far from the standard we aim to provide, and we appreciate you bringing it to our attention.Our team will address the shower cleaning concerns immediately and ensure the carpet is properly treated. We want every guest to feel comfortable and confident in their surroundings, and your comments help us improve.Thank you again for letting us know, and we hope to have the opportunity to provide you with a much better experience on your next stay.
5.0分
其他
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The hotel was clean; the lobby and rooms. The staff was very friendly and accommodating. And the breakfast was great. There were so many healthy options. Second time staying there. And I loved everything about it. I highly recommend it and will be staying here in the future.
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酒店回复: Thank you so much for your perfect rating and wonderful feedback! We’re delighted to hear that you enjoyed your stay and appreciated our clean rooms, friendly staff, and healthy breakfast options. It’s always a pleasure to welcome returning guests, and we’re so glad to have earned your continued trust. We look forward to seeing you again soon!
5.0分
家庭亲子
The room was clean and the options for the free breakfast included in the price of the stay was wonderful.
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酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay and appreciated our clean accommodations, friendly staff, and breakfast options. It’s great to know this was your second visit, and we can’t wait to welcome you back for the next one!
5.0分
其他
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Large room with lots of place to lay out suitcases. Loved the chaise lounger to sit on before being ready to sleep. The bed was very comfortable and the bathroom layout was convenient. There is a safe, refrigerator and keurig.
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酒店回复: Thank you for sharing your experience! We’re so glad you enjoyed the spacious room and thoughtful amenities. It’s great to hear the chaise lounger, comfortable bed, and convenient bathroom setup made your stay even better. We appreciate your kind words and hope to welcome you back again soon!
1.0分
家庭亲子
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Before booking, I called to double-check if the hotel had an indoor pool since I was traveling with two kids and that was a must for us. The ******* representative assured me it did. When we arrived, we found out there was no pool at all. The person I spoke to was completely wrong — and that was so disappointing and frustrating, especially after I made my decision based on that information.
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酒店回复: Thank you for taking the time to share your feedback. We completely understand how disappointing it must have been to arrive and find out there was no pool is closed, especially after confirming that detail before booking. Unfortunately, it sounds like there was some incorrect information provided by *******, and we’re truly sorry for the frustration that caused. We’ll make sure our listing is clear and up to date, so this doesn’t happen again. We appreciate you bringing this to our attention and hope you’ll consider giving us another chance in the future. I know that we went over and beyond to try to make things better.
5.0分
其他
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Perfect place to stay
My son and I stayed there for a week. We came to Huntsville to play the RTJ golf courses for fall break. Amazing staff. I wanted a hotel that was not too expensive, fairly new or newly renovated and in the middle of town. This place was perfect. The staff was amazing and so courteous. Sandi at the front desk made me feel like I was at a bed and breakfast. It was easy to get in/out of and the price was just right. If I go back to Huntsville I’m staying here without a doubt.
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酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear that you and your son enjoyed your fall break and that our location, value, and hospitality made your stay a memorable one. Sandi will be delighted to know she helped make your visit extra special. We truly appreciate your kind words and can’t wait to welcome you back the next time you’re in Huntsville!
我们的周年纪念小旅行太棒了！这家酒店很干净，员工也很和善友好。
工作人员的服务态度很差。酒店附近除了拖车停车场外什么都没有。
非常好
Friendly check in, clean room, great breakfast option, machine the grinds coffee fresh per cup, plenty of seating for breakfast. Only downside having little kids was the hand soap was mounted in a bottle on the wall way out of reach of kids (6 year old could not reach it), besides that room was great and Dove products in bathroom were greatly appreciated.
The bathroom shower needed more detail cleaning, it looked more like mold in the shower and the carpet had a big stain that needed to be cleaned.
The hotel was clean; the lobby and rooms. The staff was very friendly and accommodating. And the breakfast was great. There were so many healthy options. Second time staying there. And I loved everything about it. I highly recommend it and will be staying here in the future.
The room was clean and the options for the free breakfast included in the price of the stay was wonderful.
Large room with lots of place to lay out suitcases. Loved the chaise lounger to sit on before being ready to sleep. The bed was very comfortable and the bathroom layout was convenient. There is a safe, refrigerator and keurig.
Before booking, I called to double-check if the hotel had an indoor pool since I was traveling with two kids and that was a must for us. The ******* representative assured me it did. When we arrived, we found out there was no pool at all. The person I spoke to was completely wrong — and that was so disappointing and frustrating, especially after I made my decision based on that information.
Perfect place to stay
My son and I stayed there for a week. We came to Huntsville to play the RTJ golf courses for fall break. Amazing staff. I wanted a hotel that was not too expensive, fairly new or newly renovated and in the middle of town. This place was perfect. The staff was amazing and so courteous. Sandi at the front desk made me feel like I was at a bed and breakfast. It was easy to get in/out of and the price was just right. If I go back to Huntsville I’m staying here without a doubt.