In my opinion, I would avoid, avoid, avoid this hotel at all costs. While it boasts reasonably-priced brand new rooms with attractive bathrooms and high ceilings in a great Old Montreal location, that’s about it. A sewage flood from the upstairs unit flooded our room and the hallway. Without any staff on site, Concierge services were completely unable and unwilling to help in the slightest, leaving us standing with our luggage outside in the wee hours of the morning. We had called the Concierge service multiple times after leaving the unit, and they assured us that that an emergency team, management, and on-site staff were en route, but when we tried a follow-up call more than 5 hours later (9:45) the Concierge was comically unhelpful. She told us “We are acting on this emergency as quickly as possible” and when I asked to speak with the manager/on-site staff that was supposedly "responding to this emergency", the Concierge told us that “they (were) on break at the moment”. This was literally becoming a Kafka novel, and when I asked the Concierge when we could expect to hear back from a manager, she replied “24 to 48 hours”. We had gone from Kafka to Police Squad-levels of unbelievability. I don’t know what a client (or worse, a family) staying at this hotel would do in this situation. Imagine being sewaged out of your hotel room at 4AM and that’s it. Nothing. No offer of another room, no assistance, you’re just sitting in the hallway, wondering what to do while “customer service” tells you outright lies and couldn’t help you even if they had wanted to. 12 hours after the flooding, we were offered credit for the room stay as compensation. Not a refund, but credit on a future Sonder hotel stay. Caveat emptor, I would not recommend booking a room at this hotel until they have someone available 24x7 to manage the site and deal with situations like ours, and the other ones complained about in other reviews. There’s a regular Sonder hotel literally a block away, it would have taken minimal effort to send someone, and to offer a room in the other hotel immediately. Just the worst customer service imaginable.
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酒店回复: Dear ThomasKrul, Thank you for taking the time to share your experience. We are truly sorry for the distress and inconvenience caused during your stay, particularly under such unfortunate circumstances. A situation like a sewage flood is completely unacceptable, and we regret that our response fell far short of your expectations, and ours. We understand how frustrating it must have been to not receive timely support, and we apologize for the lack of clear communication and resolution when you needed it most. Your feedback highlights critical areas where we need to improve, especially regarding on-site support and emergency protocols. Please know that we are actively reviewing this incident to ensure better preparedness and responsiveness moving forward. Should you have any other inquiry, please do not hesitate to contact us, Regards, Nott Laurent-Gonnet Hospitality Supervisor
5.0分
其他
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It was a great location to explore Montreal. On the less touristy end of St. Paul West. Despite being over a wine bar it was quiet. They are respectful about shutting off the music by 11pm which was fine with me. Room was great, bed was comfy and shower was hot, ticks all the boxes.
5.0分
独自旅行
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My first sight of the new and unique hotel room was interesting: this was an apartment building and it has a restaurant downstairs. I asked myself whether I dreamt or not. I pinched myself. It has real characters and reputations. The bedroom was cosy and warm. The bathroom was fancy like a million bucks. BUT, the marble floor (included the shower floor) was my biggest fear. I was worried about the floor became the slippery floor after taking a shower. I could fell down and unconsciously body. Thank goodness you have a handrail. It helped but it was difficult to move and pump the shower gel and others. It is difficult to clean the feet or foot when slippery. Even though, there is a towel on the floor. It is still slippery and wet. It is all about safety. I had an idea. You can sell the cheap flip flops to the customers if they want. Overall, I loved it. Nice, clean and quote atmosphere. I would love to go back if you have flip flops available.
5.0分
其他
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Perfect location! Tons of restaurants and shops on the same street. Size was perfect for my boyfriend and I. Very clean. It was our first trip to Montreal and our expectations were met highly! Will definitely come back during the summer. Highly recommend
酒店外观是古老的建筑，很有复古韵味，但内部非常干净。它位于蒙特利尔市中心，靠近火车站和地铁站，出行非常方便。
周边有餐馆和纪念品商店，也很方便。
这里没有传统的前台，通过App获取的密码可以轻松出入。如果有什么需求，在App里用聊天功能沟通，他们会很快回复并处理。
住宿条件很好。房间、浴室、床上用品都很干净，衣柜里还有很多衣架。有Coffee Fortwo，所以我可以享受提供的茶和咖啡，最重要的是，住宿的位置很棒，非常适合在蒙特利尔旅行。
我对这家酒店感到非常失望，我的部分 600 欧元 一月份我通过旅行社预订了这家酒店，当我到达时根本没有工作人员或接待处我什至无法进入酒店的 Ole 他们没有具体说明这是一家酒店，位于接待处，您必须创建一个帐户并支付 100 美元帐户才能进入房间和酒店，我根本不知道该怎么办此外，我的卡在国外无法使用我发现自己外面零下 10 度，我不得不支付另一家酒店的费用 用我存下来去蒙特利尔的钱，第二天我打电话给他们，他们说当我进入法国时，他们会报销我的费用 他们改变了主意，他们不想报销我的费用600 欧元，即使我没有踏进这个房间，幸运的是，我能够找到另一家酒店，以便能够睡觉，并且在他们的网站上没有指定任何内容，如果有工作人员，则有必要创建一个个人帐户或接待处可以支付押金大都会，你必须通过互联网做所有事情，而且他们的网站上根本没有指定任何内容，我对这家酒店非常失望，我不推荐它，因为不幸的是很多人都被愚弄了。
主楼层的酒吧/餐厅并非酒店的一部分，但却是下午安静小酌的理想场所。然而，到了晚上8点，它就变成了一个吵闹不堪的夜总会！我的天哪，房间里竟然还配备了耳塞和一台声音安抚器。这完全出乎我的意料，也让我睡不好……
房间位于市区内，位置很好。使用提供的密码打开门（主门和卧室门）没有问题。安静的空间，现代而干净的房间（一开始只是有一点潮湿/霉味）。对住宿和体验感到满意，所以下次来蒙特利尔时很有可能会再次预订这种类型的住宿。
一个非常好的位置，新的住宿，安静，我认为无与伦比的价格/质量比，在旧蒙特利尔，靠近旧港口。附近有几家咖啡馆吃早餐
In my opinion, I would avoid, avoid, avoid this hotel at all costs. While it boasts reasonably-priced brand new rooms with attractive bathrooms and high ceilings in a great Old Montreal location, that’s about it. A sewage flood from the upstairs unit flooded our room and the hallway. Without any staff on site, Concierge services were completely unable and unwilling to help in the slightest, leaving us standing with our luggage outside in the wee hours of the morning. We had called the Concierge service multiple times after leaving the unit, and they assured us that that an emergency team, management, and on-site staff were en route, but when we tried a follow-up call more than 5 hours later (9:45) the Concierge was comically unhelpful. She told us “We are acting on this emergency as quickly as possible” and when I asked to speak with the manager/on-site staff that was supposedly "responding to this emergency", the Concierge told us that “they (were) on break at the moment”. This was literally becoming a Kafka novel, and when I asked the Concierge when we could expect to hear back from a manager, she replied “24 to 48 hours”. We had gone from Kafka to Police Squad-levels of unbelievability. I don’t know what a client (or worse, a family) staying at this hotel would do in this situation. Imagine being sewaged out of your hotel room at 4AM and that’s it. Nothing. No offer of another room, no assistance, you’re just sitting in the hallway, wondering what to do while “customer service” tells you outright lies and couldn’t help you even if they had wanted to. 12 hours after the flooding, we were offered credit for the room stay as compensation. Not a refund, but credit on a future Sonder hotel stay. Caveat emptor, I would not recommend booking a room at this hotel until they have someone available 24x7 to manage the site and deal with situations like ours, and the other ones complained about in other reviews. There’s a regular Sonder hotel literally a block away, it would have taken minimal effort to send someone, and to offer a room in the other hotel immediately. Just the worst customer service imaginable.
It was a great location to explore Montreal. On the less touristy end of St. Paul West. Despite being over a wine bar it was quiet. They are respectful about shutting off the music by 11pm which was fine with me. Room was great, bed was comfy and shower was hot, ticks all the boxes.
My first sight of the new and unique hotel room was interesting: this was an apartment building and it has a restaurant downstairs. I asked myself whether I dreamt or not. I pinched myself. It has real characters and reputations. The bedroom was cosy and warm. The bathroom was fancy like a million bucks. BUT, the marble floor (included the shower floor) was my biggest fear. I was worried about the floor became the slippery floor after taking a shower. I could fell down and unconsciously body. Thank goodness you have a handrail. It helped but it was difficult to move and pump the shower gel and others. It is difficult to clean the feet or foot when slippery. Even though, there is a towel on the floor. It is still slippery and wet. It is all about safety. I had an idea. You can sell the cheap flip flops to the customers if they want. Overall, I loved it. Nice, clean and quote atmosphere. I would love to go back if you have flip flops available.
Perfect location! Tons of restaurants and shops on the same street. Size was perfect for my boyfriend and I. Very clean. It was our first trip to Montreal and our expectations were met highly! Will definitely come back during the summer. Highly recommend