酒店回复: Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience, and we sincerely apologize for the issues you encountered during your stay. What you described falls far short of the high standards we strive to maintain, and your experience is not reflective of the service we aim to provide.Cleanliness, transparency about charges, and respectful service are core to our values, and it’s deeply concerning to hear we missed the mark in these areas. We also regret the inconvenience you faced with your room’s television and the confusion around our parking policies and amenities.Please know that your comments have been shared with our management team to address these matters internally and take corrective action

酒店回复: Thank you for sharing your feedback. We're sorry to hear that your experience didn’t meet expectations, and we genuinely appreciate the opportunity to address your concerns. Regarding the parking fees, we understand your frustration. The parking structure is shared with other local events, which can lead to price variations for non-hotel guests. However, our hotel parking rates, including the 15 per night for guests, are clearly listed on our website to ensure transparency. As for the pet fee, we apologize if it wasn't fully clear. Our pet policy, including the 75 per pet fee, is also listed on our website to ensure guests are aware in advance. We're deeply sorry for the issues you encountered with the water and the shower. This certainly does not reflect the level of service we aim to provide, and we appreciate you bringing it to our attention. We have since communicated with our maintenance team to ensure all plumbing is checked thoroughly before guest arrivals. We regret the inconvenience you experienced during your stay and are committed to addressing these concerns moving forward. We hope you might consider giving us another chance in the future.