酒店回复: Dear Guest,Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused by mosquitoes and understand how unpleasant this must have been for you and your family. Please be assured that we are reinforcing our pest control and preventive measures to improve the guest experience.We truly appreciate your kind words about our team’s service and hope we may have the opportunity to better serve you in the future.Warm regardsKimpton Kitalay Samui
酒店回复: Dear Kai se,Thank you very much for your detailed and thoughtful review. We’re delighted to hear that you enjoyed our service, environment, and facilities at Kimpton Kitalay Samui, and that the airport pickup, rooms, and breakfast met your expectations. Your kind words about our team and their attentiveness are greatly appreciated.We also value your feedback regarding the BBQ and will review this with our culinary team. It’s wonderful to know you enjoyed the Thai restaurant and the variety of meals offered. We are glad that you and your family had a memorable and relaxing stay, and we look forward to welcoming you back for another enjoyable visit.Warm regards,Kimpton Kitalay Samui
酒店回复: Dear Guest,Thank you for sharing such a wonderful and detailed review of your stay with us. We are delighted to hear that you enjoyed our excellent facilities, fantastic service, and the captivating views from the lobby. We’re also pleased you appreciated the extensive breakfast, social hour offerings, and the friendly, welcoming attitude of our staff. Your kind recommendation means a lot to us.We look forward to welcoming you back to Kimpton Kitalay Samui for another memorable vacation.Warm regards,Kimpton Kitalay Samui
酒店回复: Dear Dafengshu,Thank you for sharing your wonderful experience with us! We’re so glad you enjoyed the comfort of your suite, the red wine welcome, and the variety of breakfast options.It’s great to hear the direct pool access, clean facilities, and beachfront location added to your stay. We're especially grateful for your kind words about our team, and Mr. Touch will be thrilled to be recognized.We’re honored you chose us and even more so that we lived up to expectations inspired by Zhou Tianwang! We look forward to welcoming you back to Kimpton Kitalay Samui again soon.Warm regards,Kimpton Kitalay Samui
酒店环境非常好,一到酒店就有迎宾饮料,管家服务妥妥的,酒店的餐饮也非常棒,整个酒店非常容易出片,妥妥的好评!
这次在金普顿住了两天,好的不好的点都感受到了。我住的这个时间不知道算不算旺季,反正对比了一下不算便宜。
优点:1 环境确实很好,建筑和装修风格挺时髦的,硬件软件设施基本上都很好。2 早餐好吃。3 服务上面,入住和退房都很有仪式感,每天下午5-6点的活动挺有意思,服务人员态度普遍友好。此外,入住第二天是爱人生日,但他不太想过,所以我们没有特意跟酒店提。结果第二天晚上回房间时发现酒店偷偷送了一个小生日蛋糕。我们感觉很惊喜,而且也没有受到打扰。感觉挺贴心的。
缺点:1 我们住的通往泳池的房间以及同一栋楼的类似房型,隔音不好,楼板感觉很薄,楼上走路稍微重点我们都能听到。还好这段时间住客不多,而且我们带了耳塞,还是睡得挺好。退房时听到有住客也在抱怨噪音问题。2 吃早饭的餐厅有几个位置蚊虫太多,喷了驱蚊水也没用,太影响用餐体验了。 3 第二天用早餐时,扫码点餐半个多小时了都没上,本来没在意,结果眼看着隔壁刚坐下几分钟的白人都吃上了,还挺不爽的。让服务生催餐后倒是很快就上了,不知道具体原因是出餐系统问题还是区别对待。其他的服务都还挺好的,瑕不掩瑜吧。
环境服务特别好。泡酒店的一天,早餐也丰富,就是亲子游客比较多,尤其是老人带孩子大呼小叫不停歇,公共场合很吵。
酒店很漂亮,不大,但也够了,这段时间欧美人较多,有欢迎仪式和送手链和小礼物,有中文服务和租车服务,车可以送到酒店。
服务:工作人员很热情
卫生:泳池很干净
环境:很nice ,早餐很丰盛
国庆期间七千多一间一晚的海滨泳池房我们一家订了两间两晚,来之前这个酒店蚊子多是有听说的所以特地带了电蚊拍驱蚊水,结果入住入门第一瞬间就发现蚊子夸张的多,一下子喜提两天杀蚊活动,可惜最后才发现杀不完,根本杀不完,两天内两个房间我至少杀了100只以上蚊子,杀到手软都杀不完,家人最后发现身上全是肿包又有点像跳蚤咬的,酒店服务人员态度还行,但是环境实在太差不可能再去了,避雷!
服务:IHG的天花板,没话说。记得提前发邮件给酒店预定收费接机服务,司机会在机场举着酒店牌子等你。核对入住信息,一会10几分钟就到酒店啦,且不贵,拖家带口的首选。
环境:拥有一个封闭式的小沙滩。入住的基本都是外国人,且很安静,非常私密。很适合社恐,和看到人多头疼的。
设施:房间设备很新,重点是他家有自动坐便器和戴森吹风机,还有全自动的感应系统。房间插座多到离谱,不用转化插座。
服务:酒店的工作人员都很Nice没有歧视。管家会很贴心上门来提醒你这个或者那个,给你更好的建议。
餐厅:早餐非常丰盛,种类很多,而且很好吃。BBQ避雷,贵且冷冻,个人觉得不值得。泰餐厅Amber强烈推介,他的菜单后半是全中文的而且一模一样个英文的,逆天的存在。每道餐都很好吃啊,可能是因为有一家米其林餐厅的关系吧。
总结,是个拖家带口,住上好几天,浪费时光的好去处。软妹币足够的闭眼冲,没毛病可挑
餐厅必须好评
很好,服务态度很好
因为杰伦选的这家,来到之后果然让人很满意,我们度过了十分美妙的假期。酒店硬件设施很好,服务态度很赞,从大堂望出去的景色真的很迷人,房间直通的泳池和主泳池都很漂亮,躺椅也很多。迷你吧的咖啡和茶味道很好,泰餐厅的味道很赞且价格合理。在房间点了三明治和沙拉,味美量大。早餐时间到11:00,但10:00左右人很多,早餐品种十分丰盛。下午的social hour有免费的饮品和小食,每天会换种类,有一些葡萄酒、鸡尾酒、果汁、爆米花、泰式小吃和日料寿司等等。所有的服务人员都很友好,见到你都会微笑问好,这点让我觉得很舒服。绝对是值得推荐的度假酒店。
房间:床品舒适,沐浴酣畅,配套人性化。套房送红酒!
早餐:品种繁多,自选是西餐➕泰餐➕日餐,还可以扫码点现烹饪的食物,非常精致!早餐到泰国时间11点,可以肆意睡懒觉!
配套:打开阳台门就是游泳池,工作人员每天清理一次,半夜还会放水换新水,纯净无比!
周边:出了酒店就是海滩,沙子细腻。酒店还提供小船,免税划。
海泳:不建议,苏梅岛边上的岩石很多,不建议下海游泳。
感谢:酒店所有的工作人员,住了三天,英语水平较弱,他们给了我们最简洁和易懂的信息反馈,业给了我们莫大的帮助。尤其感谢前台的Mr Touch,热情专业有同理心。
最后,奔着周天王来的,周天王诚不欺我!酒店没露怯,还会再来的!